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Crown Metropol Perth

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1,369 Reviews from our TripAdvisor Community

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Showing 1,350: English reviews
Reviewed 21 October 2016 via mobile

For a 5 star hotel of this standing I was extremely disappointed in our room with a view of a car park and construction equipment, crane parts storage area. The room was extremely tired and in need of updating. Carpet was stained, furniture was damaged and shabby, shower broken, toilet flush difficult to operate as well as the room was...

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Helpful?
3Thank Jill R
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear Jill R Thank you for your recent comments. I am disappointed to read your review and will share your comments with the Operational team to investigate the standard of your allocated room. Your comments are valuable to us as it allows us to put procedures in place to rectify any problems that occur in guest rooms. I hope you...

Reviewed 19 October 2016 via mobile

I've not stayed here for a few years due to some bad experiences but I'm pleased to say it's much improved. Rooms are clean, modern and no longer smell of stale smoke. Staff very pleasant and eager to help. Location is a bit limiting to resort only bit overall much nicer than it used to be

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Helpful?
Thank Kevin A
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear Kevin A Thank you for your recent review. I am delighted you enjoyed your stay at Crown Metropol Perth and hope that you will come back for another visit in the future. Sincerely, Damian O'Donnell General Manager

Reviewed 18 October 2016 via mobile

Absolutely loved the Crown Metropol! The accommodation is luxurious, the service is excellent and we absolutely loved having cocktails served to us by the pool. Also enjoyed the casino and the many restaurant options! Especially the seafood buffet!! Delicious if you are a seafood lover, I would highly recommend

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Helpful?
Thank Corinne R
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear Corinne R Thank you for your positive comments and I am pleased you enjoyed all aspects of your stay at Crown Metropol Perth. We stand by our commitment to provide our guests with a memorable and lasting experience and enjoy seeing our guests check out with smiles on their faces. Hopefully we will see you again. Sincerely, Damian O'Donnell...

Perth, Australia
Reviewed 17 October 2016

I have stayed at the Crown several times, but have never gotten around to writing a review. The rooms are spacious and have all the amenities you would expect of a 5 star hotel. We asked for a late check out and the staff were willing to give that to us until 12pm free of charge. There is a lot...

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Thank Ane101
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear Ane101 Your positive comments are gratefully received and I am delighted your recent stay at Crown Metropol Perth was enjoyable. It is apparent, that as frequent visitors you make a point of taking advantage of some of the entertainment options on offer at Crown and with the summer months ahead of us, it is hoped you will return to...

Australia
Reviewed 17 October 2016

Stay at the Crown for a week and was not short of great places to eat. My favourite was Nobu. Great Central location. There was an outside pool and indoor pool, we used the indoor pool and spa. Room had 2 double beds.

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Thank TfamilyAustralia
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear TfamilyAustralia Thank you for your review. I hope you choose to return to Crown Metropol Perth when next you feel the need to indulge and spoil yourself. Your comments are gratefully received. Sincerely, Damian O'Donnell General Manager

Hobart, Australia
Reviewed 16 October 2016

Our hotel room was outstanding. We had a view back over towards Perth across the Swan River. The room itself was outstanding. I don't think it was found wanting for anything. It was well appointed, had a separate bath as well as a shower that had a very large head on it. The hotel facilities were excellent. There are a...

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Helpful?
Thank SGH1969
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear SGH1969 Thank you for your comments. It is pleasing to read your review and your apparent enjoyment during your recent stay at Crown Metropol Perth. As Crown Perth is located outside of the CBD we have established a range of entertainment options for our visitors and this will only increase once Crown Towers opens later this year. We hope...

Reviewed 11 October 2016 via mobile

I surprised my BF for his birthday and booked this hotel for us. I asked for a higher level room but since it was fully booked that day they gave us complimentary champagne instead. So many food options, Casino is just downstairs and very convenient. If you have a car, I suggest to signup a free membership in Burswood Crown...

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Thank Pam C
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear Pam C So pleased to read that you chose Crown Metropol Perth to celebrate your boyfriends birthday. I hope the occasions was special for you both. We look forward to welcoming you back some time in the future. Sincerely, Damian O'Donnell General Manager

Launceston, Australia
Reviewed 11 October 2016 via mobile

We spent a week in Perth and couldn't have been happier with the choice of accomodation. The lobby is elegant, classy but busy. The service from valet, reception and housekeeping was outstanding. We enjoyed dining in the complex as well as a quiet drink in the bar. Our room was perfect, nice to have a couch and a chair as...

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Thank boats01
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear boats01 Thank you for your recent review. Your positive comments are appreciated and I am pleased you found our service to be outstanding. We hope to provide our guests with a lasting and memorable experience each time they visit Crown Metropol Perth. Perhaps you may return one day in the future at which time the weather may be more...

Bunbury, Australia
Reviewed 4 October 2016 via mobile

We loved every minute, the staff are so friendly and helfull. We had a magnificent view of the city from our clean and tidy room and had a suprise from management in the form of sparkling wine an chocolates.

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Helpful?
1Thank Wilma O
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear Wilma O We are delighted you chose Crown Metropol Perth to celebrate your 30th wedding anniversary. Congratulations to you both and it is hoped we played some part in making the occasion memorable. We look forward to welcoming you back again. Sincerely, Damian O'Donnell General Manager

Perth
Reviewed 3 October 2016

My parents throughly enjoy their stay at the crown, the room was big & very well presented with a view of the pool, dinner at the atrium was delicious , overall a very good night & was made even more special by the very attentive staff, I was a bit disappointed though as I did let the hotel know it...

Review collected in partnership with Amoma.com
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Thank Lorraine F
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear Lorraine F Thank you for your recent comments. I am pleased your parents enjoyed their stay at Crown Metropol Perth. It is disappointing to note that the occasion was not recognised by the team as we make a point of acknowledging all special events. Thank you for bringing this to my attention as I will investigate the oversight. Once...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
On the banks of the world-famous Swan River overlooking the stunning sun kissed backdrop of the Perth city skyline, Crown Metropol Perth redefines luxury accommodation offering a distinctive, modern and unmistakably luxurious escape.Each of Crown Metropol Perth’s guest rooms are abundant with space and natural light and feature high-tech entertainment facilities, plush furnishings and spacious bathrooms, plus guests have access to our renowned resort-style pool area, children’s zone and glamorous ISIKA Perth. ... more   less 

Additional Information about Crown Metropol Perth

Address: Great Eastern Highway, Burswood, Perth, Western Australia 6100, Australia
Region: Australia > Western Australia > Greater Perth > Perth > Burswood
Price Range: $233 - $457 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crown Metropol Perth 5*
Number of rooms: 397
Reservation Options:
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Also Known As:
Intercontinental Burswood Hotel Perth
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Questions & Answers

Here's what travellers have asked, with answers from Crown Metropol Perth staff and other travellers.
18 questions
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Questions? Get answers from Crown Metropol Perth staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms that overlook lobby. Even on higher levels you can hear the lobby pianist/singer with full clarity with your door shut.”
 of 5 bubbles hypestar22, 10 Jan 2017 | Read review
“Higher floors have a better water view but all rooms look like they maximise their view of the pool and water.”
 of 5 bubbles MarisaH237, 9 Jan 2017 | Read review
“the luxe rooms are generous in size. And if you we added the club 9 as an extra for happy hour and breakfast-well worth it”
 of 5 bubbles alkkiz, 8 Jan 2017 | Read review
“Spa room with views is recommended”
 of 5 bubbles Nicole0999, 7 Jan 2017 | Read review
“We were near lift but there was no noise, we did get a bit of kitchen clean up noise as were on first floor, maybe choose a higher floor”
 of 5 bubbles Iamnoone60, 4 Jan 2017 | Read review
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