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Crown Metropol Perth

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1,449 Reviews from our TripAdvisor Community

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Showing 1,429: English reviews
Brisbane, Australia
Reviewed 18 January 2017

Its a basically the burswood casino with a refurb. You are stuck here though unless you cab it to the city. I was here for a meeting so I basically was in the complex the whole time, which has its benefits and pitfalls.

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Helpful?
Thank s4057102
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear s4057102 Thank you for your recent comments. As Crown Perth is a distance from the CBD we are committed to providing a range of entertainment options to visitors and it is hoped that you were able to find something of interest during your stay here. Sincerely, Damian O'Donnell General Manager

Zurich
Reviewed 15 January 2017 via mobile

We liked the room, fairly sizeable, and the gym. The pool is far from being private, daybeds go for an extra $60 for a half day, vallet parking for 50. 'Complementary internet' is so slow you are actually forced to buy the 'Premium package' to survive. And after spending more than $700 in their restaurants, they don't even want you...

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1Thank ChristianCZurich
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear ChristianCZurich Thank you for your recent feedback. Although I am pleased you enjoyed some aspects of your recent stay with us it is disappointing to read your comments in relation to the pool area. During the busy summer months and in particular, school holidays, we experience high volumes of visitors all wishing to enjoy some time at the pool...

Madeley
Reviewed 13 January 2017 via mobile

Great location if you want to hang around the casino and enjoys the food and night life options. Only a short taxi ride (10 minutes) to the city Centre. The pool area and hotel facilities are amazing and customer service has always been of a high standard.

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Thank danielkJ7592DA
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear danielkJ7592DA Thank you for your recent feedback. I am pleased your enjoyed your stay at Crown Metropol Perth and we look forward to welcoming you back in the future. Sincerely, Damian O'Donnell General Manager

Mandurah, Australia
Reviewed 11 January 2017

I have to say I am a little dissappointed with the crown. Rooms are beautifully appointed and service is amazing. I am dissappointed with the fact that you cannot book into your room until 3pm then there is a line up of people trying to do the same so by time you get to your room and with luggage it...

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Helpful?
3Thank Possy22
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear Possy22 Thank you for your comments. Please accept our apologies for any delay experienced during check in. Our advertised check in time of 3.00pm and check out time of 11.00am do experience large volumes of guests at busy times, in particular school holidays. Our Front Office team are committed to making sure guests are not kept waiting too long...

Perth, Australia
Reviewed 10 January 2017

Stayed here for our anniversary. At check in we were asked if it was a special occassion and/or our first stay at Crown. It was in fact both, and as such we were given an upgrade to a spa room, bottle of champage and chocolates. Room was stunning, king bed super comfy and staff were all fantastic. Only downside to...

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1Thank hypestar22
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear hypestar22 Thank you for choosing Crown Metropol Perth to celebrate your anniversary. I am pleased we were able to play some part in making the celebration a memorable one. Your comments will be shared with the operational team for their information and review. We appreciate you taking the time to provide your feedback and hope to welcome you back...

Sydney, New South Wales, Australia
Reviewed 9 January 2017

I attended the Crown Conference centre which was a 3 minute walk from the foyer of the hotel. The accommodation and restaurants for external meetings was excellent and the food for room service equally as impressive. While it is the top end of my budget for business travel once you take into account taxi fares to and from other accomodation...

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Helpful?
Thank Marisa H
Perth, Australia
Reviewed 8 January 2017 via mobile

We booked a twin luxe room with city/river views for our family. Service throughout the hotel was consistently excellent. We were delivered free bubbly and chocolates for my wife's birthday which was appreciated. We ate at the Atrium for both dinner and breakfast and quality of food was outstanding, perhaps children's price for dinner a little expensive considering juice, soft...

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Helpful?
Thank Dave S
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear Dave S Thank you for your positive comments and for choosing Crown Metropol Perth. I am delighted you enjoyed your time with us and we look forward to a return visit in the future. Sincerely, Damian O'Donnell General Manager

Perth
Reviewed 8 January 2017

This was our Christmas gift for each other. And what a treat it was. From the early 11am check in, to the 12pm checkout it was so relaxing. To have a break in your own city was awesome. The room was generously large and beautifully decorated, with a delectably deep bath to soak in, and the view was priceless over...

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Helpful?
Thank alkkiz
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear alkkiz Thank you for your feedback and for choosing Crown Metropol Perth to treat yourselves. We look forward to welcoming you back in the future. Sincerely, Damian O'Donnell General Manager

Perth, Australia
Reviewed 7 January 2017

This resort has it all. Great restaurants, hotels, pool culture, and entertainment. The pool is a feature of this hotel but the food was really expensive for what you get. I ordered a salad with avocado that came out with a tiny amount of avocado. Would like to see a mind shift that is not stingy and more of a...

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Helpful?
2Thank Nicole0999
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear Nicole0999 Your recent comments are appreciated and we have noted your suggestions in relation to food and beverage poolside. We look forward to your next visit. Thank you for taking the time to post your review. Sincerely, Damian O'Donnell General Manager

Perth, Australia
Reviewed 4 January 2017

Efficient friendly staff booked us in to a room on the sixth floor, with an elevator just steps from booking-in desk. Easy to control air conditioner and TV. Lovely room with a great view. Our room was extremely quiet. Had dinner and breakfast in the Atrium - both with huge choices of yummy food. We parked for free not too...

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Helpful?
Thank 1CHR2015
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear 1CHR2015 Your recent comments are appreciated and I am pleased to note that your enjoyed your stay at Crown Metropol Perth. We hope to welcome you back in the future. Sincerely, Damian O'Donnell General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
On the banks of the world-famous Swan River overlooking the stunning sun kissed backdrop of the Perth city skyline, Crown Metropol Perth redefines luxury accommodation offering a distinctive, modern and unmistakably luxurious escape.Each of Crown Metropol Perth’s guest rooms are abundant with space and natural light and feature high-tech entertainment facilities, plush furnishings and spacious bathrooms, plus guests have access to our renowned resort-style pool area and children’s zone. ... more   less 

Additional Information about Crown Metropol Perth

Address: Great Eastern Highway, Burswood, Perth, Western Australia 6100, Australia
Region: Australia > Western Australia > Greater Perth > Perth > Burswood
Price Range: $231 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crown Metropol Perth 5*
Number of rooms: 397
Reservation Options:
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Also Known As:
Intercontinental Burswood Hotel Perth
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Questions & Answers

Here's what travellers have asked, with answers from Crown Metropol Perth staff and other travellers.
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Questions? Get answers from Crown Metropol Perth staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep away from late comers from the Casino, we were woken at 4am but the hotel moved us the next day. Keep to the high levels”
markhoman1962, 12 Apr 2017 | Read review
“city view/pool view”
787jaredm, 17 Mar 2017 | Read review
“We had a corner suite which was large and sunny and quiet as was the whole floor”
Terchris, 27 Feb 2017 | Read review
“Higher floors are quieter.”
Lozzzzzza, 25 Feb 2017 | Read review
“Rooms ending with x28 are located at the end of the corridor and have great views.”
  • Swan River
  • Lots of channels
  • Perth across the Swan River
  • Comfortable bed
  • Bathtub with separate shower
Kebuh, 25 Feb 2017 | Read review
5 of 5