Checked in yesterday for a 5 night stay! We were informed that there was no breakfast service, no room service except after 5pm, no maid service except by request, and there is construction happening between 8 am and 6 pm! There is no mention of this anywhere on their website, their app, or their info on TripAdvisor! We are extremely disappointed with the hotel and Marriott!
Might be a good hotel but for an Autograph property to have no waters in rooms, couldn’t find a pen to save my life, LOUD a construction literally so loud we could not conduct Zoom meetings, no room service, no snacks or minibar in room, no restaurant open in the morning. We found ourselves extremely pressed to even relax. Told front desk about room noise that we couldn’t talk below a yell, they told me someone would call, nobody did, manager seemed exhausted with trying to do damage control. Not a good experience for anyone. Try when construction is done maybe?
This is such a cool and artsy hotel located near The Ford Museum. The staff is exceptional in their knowledge and friendliness. My only slight negative is the room climate control would not allow for cooling. Heat only which makes sense considering it was winter. I prefer a cool room with fan white noise.
The hotel was overall very disappointing. Upon first walking through the doors it was clear that the hotel is coasting along and running its previous great reputation into the ground. It seemed like it took over new (and completely incompetent management) that was making mistakes on every level from cleanliness to hotel decor. We understood that because of covid, hotels have to make changes and cuts, but it felt like they were using covid as an excuse for more cuts than they needed to make. For example, our first room smelled of cigarettes and had no heat. The lack of heat didn't surprise us at first as it's a Michigan winter and maybe they turned off heat in non-occupied rooms to cut costs (totally understandable). The cigarette smell shocked us. Smoking has not been legally permitted in Michigan hotels since 2009. That room should have aired out/been deeply cleaned/renovated within 11 years. The room never heated up, and was only blowing cool air from the vents. A very friendly technician (whose name I seriously regret forgetting as I really would like to give him a shout-out (he was the best part of the stay)) came by and made some tweaks, which got the air coming out slightly warmer, but we still needed to change rooms. When we mentioned that we needed the room change, the hotel staff could not have acted more put-upon. They didn't even want to bring us a luggage cart, let alone move us for their faulty room. They begrudgingly brought a cart up, we moved everything ourselves and when we called them to let them know they can pick the cart up in the old room, they impatiently stated "I guess we can have someone come up and get it". When this has happened at other (lesser) hotels, staff has moved us, and typically upgraded the room for the inconvenience. The only coffee available was from a vending machine which they had the gall to charge $6 a cup for. I know it's a Starbucks machine, but I can have a human being make me a latte AT a Starbucks for less than $6 in Dearborn. There was broken glass in the revolving door (because the glass panels in the revolving door were shattered out. People were regularly getting high on pot within 3 feet from the entrance, and they never vacuumed the lobby carpeting during our stay there. The vacuuming is what bothered me the most because it was so obvious as rock salt was accumulating on the carpets throughout our almost week-long stay, and it would only take 5-10 minutes to clean up. Plus, people brought their pets and the pets can not walk on that salt which meant we had to carry ours further. We almost never saw anyone at the front desk. The only way you could tell that it was even staffed was to go up to the front desk, see them just tucked outside the front area playing on their phones. For a hotel of the acclaimed caliber of the Henry Autograph Collection, they carried themselves as if they worked at a Red Roof Inn. It wasn't bad, but we have stayed at 2-star hotels with more professional, and helpful staff. Going back to the decor; so the hotel has a vintage late-50's early 60's vibe throughout much of the lobby and hallways, which I really like. But as they replace things, they are not keeping the style consistent which was visually confusing. What look are they going for? It's not clear and for this "acclaimed" hotel, a theme should be clear as a new Holiday Inn Express has a very clear theme and branding style. Then there is bunch of art for sale in the hallway leading to the elevators. This seems like a cash grab effort by management as the art is mostly prints (series ### of #### are listed in the paintings). Plus the art varied wildly in style from actually great art that fits what the hotel once stood for, to Disney prints that looked like I could buy from the back of a National Enquirer. It was just one of the many facets of our stay that cheapened the experience and provides our reasoning behind our score.…
We took a short weekend trip to visit the The Henry Ford Museum. The decor was beautiful! We loved the art and the overall atmosphere. The room was comfortable and we had a great view of the city, thanks to the young man who checked us in. The food at Tria was amazing! Every meal we had was perfect. We had such a wonderful time at The Henry and plan on returning!