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The Henry, Autograph Collection

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300 Town Center Dr, Dearborn, MI 48126
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (369)
Room & Suite (107)
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Henry, Autograph Collection
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 19 hotels in Dearborn
Location
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Travellers' Choice
GreenLeaders GreenPartner
Adjacent to Fairlane Town Center. 3 miles from The Henry Ford. AAA Four Diamond hotel. Close to Detroit. Guestrooms at The Henry, Autograph Collection in Dearborn, Michigan include free internet access, 42 inch flat screen TVs with 24 HD channels, "The Henry Bed" exclusively by Lady Americana, Frette 400-count Egyptian cotton bedding, marble bathrooms, plush bathrobes and RUSK bath amenities. Experience culinary creations in TRIA, or 24 hour in room dining. fitness center, indoor pool, whirlpool and sauna. Now offering Marriott Reward Points.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Valet parking
Paid private parking on-site
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Hotel links
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946Reviews12Q+A100Room tips
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Popular mentions
jyeames wrote a review Jul. 13
Newport, North Carolina103 contributions79 helpful votes
Checked in yesterday for a 5 night stay! We were informed that there was no breakfast service, no room service except after 5pm, no maid service except by request, and there is construction happening between 8 am and 6 pm! There is no mention of this anywhere on their website, their app, or their info on TripAdvisor! We are extremely disappointed with the hotel and Marriott!
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Date of stay: July 2021Trip type: Travelled on business
Room Tip: Avoid this property.
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1 Helpful vote
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erinn m wrote a review May 2021
2 contributions2 helpful votes
Might be a good hotel but for an Autograph property to have no waters in rooms, couldn’t find a pen to save my life, LOUD a construction literally so loud we could not conduct Zoom meetings, no room service, no snacks or minibar in room, no restaurant open in the morning. We found ourselves extremely pressed to even relax. Told front desk about room noise that we couldn’t talk below a yell, they told me someone would call, nobody did, manager seemed exhausted with trying to do damage control. Not a good experience for anyone. Try when construction is done maybe?
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Date of stay: May 2021Trip type: Travelled on business
1 Helpful vote
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Response from Monique Cole, Guest Services / Front Office at The Henry, Autograph Collection
Responded May 16, 2021
I sincerely apologize that our offerings are not what you expected. We hope that that renovations will be completed soon. We are also hopeful that our hotel can return to the normal offerings by the summer months. During the week restaurant does not offer breakfast due to the low occupancy. Brunch is being offered on the weekends. I am hopeful that once it picks up we will offer breakfast 7 days a week. We would love to have you as our guest again when we can better accommodate your needs.
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Biermoney wrote a review Mar. 2021
United States133 contributions23 helpful votes
This is such a cool and artsy hotel located near The Ford Museum. The staff is exceptional in their knowledge and friendliness. My only slight negative is the room climate control would not allow for cooling. Heat only which makes sense considering it was winter. I prefer a cool room with fan white noise.
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Date of stay: February 2021
Value
Location
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Response from Monique Cole, Guest Services / Front Office at The Henry, Autograph Collection
Responded Mar. 21, 2021
Thank you for taking the time to share your feedback about your experience at our hotel. We have shared your feedback with the Facilities team to see if there is anything that can be done about the climate control or if this was an isolated issue. We love for our guests to be completely comfortable during their stay and for this I apologize if the room wasn't to your comfort. Once again thank you for sharing and being our guest. Regards, Monique Cole
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Brianna M wrote a review Jan. 2021
Lansing, Michigan7 contributions
The hotel was overall very disappointing. Upon first walking through the doors it was clear that the hotel is coasting along and running its previous great reputation into the ground. It seemed like it took over new (and completely incompetent management) that was making mistakes on every level from cleanliness to hotel decor. We understood that because of covid, hotels have to make changes and cuts, but it felt like they were using covid as an excuse for more cuts than they needed to make. For example, our first room smelled of cigarettes and had no heat. The lack of heat didn't surprise us at first as it's a Michigan winter and maybe they turned off heat in non-occupied rooms to cut costs (totally understandable). The cigarette smell shocked us. Smoking has not been legally permitted in Michigan hotels since 2009. That room should have aired out/been deeply cleaned/renovated within 11 years. The room never heated up, and was only blowing cool air from the vents. A very friendly technician (whose name I seriously regret forgetting as I really would like to give him a shout-out (he was the best part of the stay)) came by and made some tweaks, which got the air coming out slightly warmer, but we still needed to change rooms. When we mentioned that we needed the room change, the hotel staff could not have acted more put-upon. They didn't even want to bring us a luggage cart, let alone move us for their faulty room. They begrudgingly brought a cart up, we moved everything ourselves and when we called them to let them know they can pick the cart up in the old room, they impatiently stated "I guess we can have someone come up and get it". When this has happened at other (lesser) hotels, staff has moved us, and typically upgraded the room for the inconvenience. The only coffee available was from a vending machine which they had the gall to charge $6 a cup for. I know it's a Starbucks machine, but I can have a human being make me a latte AT a Starbucks for less than $6 in Dearborn. There was broken glass in the revolving door (because the glass panels in the revolving door were shattered out. People were regularly getting high on pot within 3 feet from the entrance, and they never vacuumed the lobby carpeting during our stay there. The vacuuming is what bothered me the most because it was so obvious as rock salt was accumulating on the carpets throughout our almost week-long stay, and it would only take 5-10 minutes to clean up. Plus, people brought their pets and the pets can not walk on that salt which meant we had to carry ours further. We almost never saw anyone at the front desk. The only way you could tell that it was even staffed was to go up to the front desk, see them just tucked outside the front area playing on their phones. For a hotel of the acclaimed caliber of the Henry Autograph Collection, they carried themselves as if they worked at a Red Roof Inn. It wasn't bad, but we have stayed at 2-star hotels with more professional, and helpful staff. Going back to the decor; so the hotel has a vintage late-50's early 60's vibe throughout much of the lobby and hallways, which I really like. But as they replace things, they are not keeping the style consistent which was visually confusing. What look are they going for? It's not clear and for this "acclaimed" hotel, a theme should be clear as a new Holiday Inn Express has a very clear theme and branding style. Then there is bunch of art for sale in the hallway leading to the elevators. This seems like a cash grab effort by management as the art is mostly prints (series ### of #### are listed in the paintings). Plus the art varied wildly in style from actually great art that fits what the hotel once stood for, to Disney prints that looked like I could buy from the back of a National Enquirer. It was just one of the many facets of our stay that cheapened the experience and provides our reasoning behind our score.
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Date of stay: December 2020
Rooms
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Room Tip: The 7th floor had amazing water pressure.
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Response from Monique Cole, Guest Services / Front Office at The Henry, Autograph Collection
Responded Jan. 9, 2021
Thank you for sharing your detailed experience about your most recent visit at The Henry, Autograph Collection. We take comments and concerns very seriously and are currently investigating your concerns. Rest assured, we strive to provide the best service and product. It seems we may have fallen short of your and our expectations. For this I sincerely apologize. We will be in touch to discuss this in further detail. Regards, Monique Cole Front Office Manager
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Tina P wrote a review Oct. 2020
2 contributions
We took a short weekend trip to visit the The Henry Ford Museum. The decor was beautiful! We loved the art and the overall atmosphere. The room was comfortable and we had a great view of the city, thanks to the young man who checked us in. The food at Tria was amazing! Every meal we had was perfect. We had such a wonderful time at The Henry and plan on returning!
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Date of stay: October 2020Trip type: Travelled as a couple
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Response from Monique Cole, Guest Services / Front Office at The Henry, Autograph Collection
Responded Nov. 18, 2020
Thank you for sharing your experience from beginning to end. We are thrilled you enjoyed your time while visiting Dearborn. We look forward to your near or distant plan to visit us again. Thank You, Monique Cole
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PRICE RANGE
US$184 - US$335 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the henry, autograph collection hotel dearborn, dearborn ritz carlton, ritz dearborn, ritz-carlton dearborn
LOCATION
United StatesMichiganDearborn
NUMBER OF ROOMS
308
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Frequently Asked Questions about The Henry, Autograph Collection
Which popular attractions are close to The Henry, Autograph Collection?
Nearby attractions include Fairlane Town Center (0.6 km).
What are some of the property amenities at The Henry, Autograph Collection?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Henry, Autograph Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Henry, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Henry, Autograph Collection?
Yes, free parking, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Henry, Autograph Collection?
Conveniently located restaurants include TRIA - An American Brasserie, P.F. Chang's, and Red Robin Gourmet Burgers.
Are there opportunities to exercise at The Henry, Autograph Collection?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Henry, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Henry, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Henry, Autograph Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Henry, Autograph Collection?
Many travellers enjoy visiting Henry Ford Estate (1.4 km).