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Roberts Riverwalk Hotel Detroit

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302 Reviews from our TripAdvisor Community

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Showing 291: English reviews
Carmel, Indiana
Reviewed 1 week ago via mobile

Stayed here after seeing a concert. The room was mediocre at best and the heat did not work. The staff seemed less than interested in the fact that we didn't have heat at our room was at 58 degrees. It was just bad.

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Helpful?
Thank Jennifer K
Cleveland, Ohio
Reviewed 3 weeks ago

The hotel over booked and even with a confirmation of a room there was no room available. The first desk clerk didn't even seem to care we had no place to stay and didn't offer to help us out at all. I will NEVER try to stay here again.

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Thank raz1691
Reviewed 24 October 2016

Roof leaks on bed -- muggy and dingy rooms! Janine McCallum the manager does not know what she is doing -- she charged me for 2 rooms even before I arrived -- It was a credit card hold not a purchase -- so $340.70 was charged on my credit card. On the first night as we returned from dinner, noted...

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Thank Kavita R
Chicago, IL
Reviewed 17 October 2016 via mobile

This place has so much potential, which is really a nice way of saying they have a lot of work to do. The positives ... beautiful (older) building, nice architecture, big room, great river views in an "up and coming neighborhood". The problem is that it's just lacking in the basics ... and I don't mean amenities, I mean things...

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Thank bk_in_chgo03
Reviewed 3 October 2016

The overall experience was decent the rooms were as described. The size of rooms were great! Loved the nostalgic feel. I must commend Janine for her awesome customer service. It was as if she ran the entire place. She wore several hats to ensure my companion and I has a great stay. Literally she was everything from the front desk...

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Thank Temeka M
Detroit, Michigan
Reviewed 26 September 2016

I stayed there for my birthday. I loved the view and the room was clean. The jazz show was good and so was the food. The food was a bit pricey. I am planning my family reunion there in 2018. My niece stayed here and she enjoyed her experience also. Surprised about the negative reviews...

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1Thank childcarere
Reviewed 16 September 2016

Not even a 1 star hotel, hotel elevators, and room are filthy. The room had holes in the walls some with fresh plaster. The bedding had holes in it ( comforters had mult.tears, ripped sheets and mattress pads on both beds", The hotel desk didn't have any batteries for the TV remote. It took over one hour to check in...

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Thank Nancy O
Ionia, Michigan
Reviewed 14 September 2016 via mobile

I used to stay at this hotel all the time when it was Omni and it was fantastic. Now very rude staff... The television did not work. I left the room at 2:00 PM, went to dinner then Tiger game. I then checked out of my room via phone call and headed home. I could not see staying the rest...

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Thank Mark1365
Reviewed 12 September 2016

I asked for an upgrade from the basic room and this came at a higher fee. When I walked into the room the windows were open and a stand fan was blowing humid air round the room. The issues I had with this is that it was a stormy night and the room was on the first floor. A trip...

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Thank richard G
Reviewed 10 September 2016 via mobile

Stayed for two nights and was excited to stay at this hotel needless to say, I will never stay here again. Not a single smiling face from the employees besides the maintenance guy who came to the room to replace the phone which had NO buttons to dial the front desk to tell them there was NO SOAP and a...

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Helpful?
Thank Rebecca V

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about Roberts Riverwalk Hotel Detroit

Address: 1000 River Place, Detroit, MI 48207
Region: United States > Michigan > Detroit
Price Range: $141 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Roberts Riverwalk Hotel Detroit 3.5*
Number of rooms: 107
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Also Known As:
Roberts Riverwalk Hotel And Residence Detroit
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Questions & Answers

Here's what travellers have asked, with answers from Roberts Riverwalk Hotel Detroit staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay somewhere else where they actually keep a reservation!”
 of 5 bubbles raz1691, 11 Nov 2016 | Read review
“Don't stay there!”
 of 5 bubbles 961kavitar, 24 Oct 2016 | Read review
“Dont book this hotel”
 of 5 bubbles 82nancyo, 16 Sep 2016 | Read review
“Different hotel entirely”
 of 5 bubbles Popeye007, 8 Sep 2016 | Read review
“River view”
 of 5 bubbles jackso411, 14 Aug 2016 | Read review
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