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Roberts Riverwalk Hotel Detroit

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Roberts Riverwalk Hotel Detroit
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305 Reviews from our TripAdvisor Community

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Showing 294: English reviews
West Carrollton City, Ohio, United States
Reviewed yesterday NEW

When we got there we were a little disappointed that it did not look as nice as it does on their website. The website should mention that the "views of Canada" are Industrial views, but it wasn't so bad at night when you could see only the lights and not the smoke stacks. The staff was very friendly and courteous...

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Helpful?
Thank Sarah T
Reviewed 6 days ago NEWvia mobile

Room 321. Right outside the elevator. So far, it's not too bad. The heat does work!!!! I think they were trying to keep with the historical nature of the hotel and the rooms are a little overboard, but overall not too bad. Could be better. Could be worse. We got in around 11:15 pm on a Friday night and the...

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Thank Josh B
Traverse City
Reviewed 2 weeks ago via mobile

None of our stays here have had major problems, but it seems like there are always little annoyances. This one had more than usual. First, the door to our room wasn't locked. We were in town for an event so we ended up hauling everything back to the car and told reception about the unlockable door. They told us it...

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1Thank joe4075
Carmel, Indiana
Reviewed 24 November 2016 via mobile

Stayed here after seeing a concert. The room was mediocre at best and the heat did not work. The staff seemed less than interested in the fact that we didn't have heat at our room was at 58 degrees. It was just bad.

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Helpful?
Thank Jennifer K
RobRivHotel, Guest Relations Manager at Roberts Riverwalk Hotel Detroit, responded to this review

Thank you Jennifer for taking the time to review our property! We appreciate all information provided on this platform from our guests that have had the opportunity to stay at the Roberts Riverwalk Hotel. I understand that you experienced heat issues while staying at the hotel. It looks like when you stayed with us, you could have been moved into...

Cleveland, Ohio
Reviewed 11 November 2016

The hotel over booked and even with a confirmation of a room there was no room available. The first desk clerk didn't even seem to care we had no place to stay and didn't offer to help us out at all. I will NEVER try to stay here again.

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Thank raz1691
RobRivHotel, Guest Relations Manager at Roberts Riverwalk Hotel Detroit, responded to this review

Greetings and thank you for your review of your stay while at the Roberts Riverwalk Hotel. I am familiar with your stay and during that time, the 3rd party reservation systems that are independent of us, overbooked and did not inform us so we could reject the request for reservation in a timely manner. This is certainly not a regular...

Reviewed 24 October 2016

Roof leaks on bed -- muggy and dingy rooms! Janine McCallum the manager does not know what she is doing -- she charged me for 2 rooms even before I arrived -- It was a credit card hold not a purchase -- so $340.70 was charged on my credit card. On the first night as we returned from dinner, noted...

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Helpful?
Thank Kavita R
RobRivHotel, Guest Relations Manager at Roberts Riverwalk Hotel Detroit, responded to this review

Thank you Kavita for your review! I apologize on behalf of the hotel for your experience during your stay. I am not sure how this happened other than human error, however you were placed in a room that was to be serviced and for some reason it was in the system as active and available. Janine is actually one of...

Chicago, IL
Reviewed 17 October 2016 via mobile

This place has so much potential, which is really a nice way of saying they have a lot of work to do. The positives ... beautiful (older) building, nice architecture, big room, great river views in an "up and coming neighborhood". The problem is that it's just lacking in the basics ... and I don't mean amenities, I mean things...

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Thank bk_in_chgo03
Reviewed 3 October 2016

The overall experience was decent the rooms were as described. The size of rooms were great! Loved the nostalgic feel. I must commend Janine for her awesome customer service. It was as if she ran the entire place. She wore several hats to ensure my companion and I has a great stay. Literally she was everything from the front desk...

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Helpful?
Thank Temeka M
RobRivHotel, Guest Relations Manager at Roberts Riverwalk Hotel Detroit, responded to this review

Thank you so very kindly for your very nice review about our hotel and our Front Desk Agent Janine. She is excellent and known for going above and beyond with our guests! We appreciate the time you took to write this post and look forward to your return. Sincerely, Guest Services Mgr. Roberts Riverwalk Hotel

Detroit, Michigan
Reviewed 26 September 2016

I stayed there for my birthday. I loved the view and the room was clean. The jazz show was good and so was the food. The food was a bit pricey. I am planning my family reunion there in 2018. My niece stayed here and she enjoyed her experience also. Surprised about the negative reviews...

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1Thank childcarere
Reviewed 16 September 2016

Not even a 1 star hotel, hotel elevators, and room are filthy. The room had holes in the walls some with fresh plaster. The bedding had holes in it ( comforters had mult.tears, ripped sheets and mattress pads on both beds", The hotel desk didn't have any batteries for the TV remote. It took over one hour to check in...

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Helpful?
Thank Nancy O

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about Roberts Riverwalk Hotel Detroit

Address: 1000 River Place, Detroit, MI 48207
Region: United States > Michigan > Detroit
Price Range: $140 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Roberts Riverwalk Hotel Detroit 3.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Roberts Riverwalk Hotel And Residence Detroit
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay somewhere else where they actually keep a reservation!”
 of 5 bubbles raz1691, 11 Nov 2016 | Read review
“Don't stay there!”
 of 5 bubbles 961kavitar, 24 Oct 2016 | Read review
“Dont book this hotel”
 of 5 bubbles 82nancyo, 16 Sep 2016 | Read review
“Different hotel entirely”
 of 5 bubbles Popeye007, 8 Sep 2016 | Read review
“River view”
 of 5 bubbles jackso411, 14 Aug 2016 | Read review
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