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Some (not all) of the front desk staff need customer service training.
I stay at this hotel 6 to 8 times a year. I like the location. I generally like the rooms, though more electronic outlets are needed. Customer service at this location does not...More
If you are a Platinum member and plan on the concierge lounge for breakfast and dinner, you cannot count on their lounge being open. They have frequently shut the lounge down without warning due to low capacity. They should either inform people when booking that...More
The desk people are wonderful, everyone is friendly and helpful. The wait staff in the morning in the lobby/buffet is a joke. All friendly. Most just not smart or ill trained. At night. The bar was full and the wait staff was not up to...More
Response from TeamMarriott, Manager at Detroit Marriott at the Renaissance CenterResponded yesterday
I appreciate you taking the time to post your review of the Detroit Marriott at the Renaissance Center. It’s a pleasure knowing you loved our overall service and enjoyed with us. We value your feedback and hope to see you and your friends...More
Great staff at this hotel. Their workout facilty is better than most non resort hotels. The lady that runs the health club, Arlissa, is super friendly. She saw me sweating and went and got me a bottle of water and an extra towel—-without me asking.
I am a management consultant, and I travel regularly for work. I have spent the better part of two months at this facility (heading home only on weekends) I am having a particularly excellent experience. It is not only close to my client, but the...More