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The Westin Detroit Metropolitan Airport

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The Westin Detroit Metropolitan Airport
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1,339 Reviews from our TripAdvisor Community

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Showing 1,297: English reviews
Burt, New York
Reviewed 12 June 2013

This property was lovely in every way. It was clean, the staff was friendly, their restaurant served delicious food, the valet gave in and out priviledges and it was extremely convenient if you are flying in or out of the Detroit airport. I was worried that it would be very noisy because it is right at the airport but we...

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Helpful?
Thank Maureen H
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Valued Customer, Thank you so much for your positive feedback. Sounds like it couldn't have gone better and we hope to see you again soon, Paul DiNapoli Director of Operations

United States
Reviewed 7 June 2013

After an absolute nightmare with Delta Airlines I had an unexpected overnight in Detroit. I cannot say enough good things about this property and staff. The woman who checked me in, Rachel Barron was as kind and helpful. I did not have my luggage because @DeltaAirlines staff will not lift a finger to help passengers due to mechanical problems on...

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Helpful?
Thank Traveler_200950
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Valued Guest, Rachel is one of our superstars and I'm Extremely proud of her! So glad we could be here for you and hope to see you soon. Paul DiNapoli Director of Operations

Monteagle, Tennessee
Reviewed 7 June 2013

Got a great deal at the Westin (Club level) and took full advantage of all it provided for our trip. The room size was just average but the luxurious linens and rain showerhead made up for it. We visited the heated, saltwater pool and hot tub for a full uninterrupted hour and enjoyed the complimentary appetizers on the club level...

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Helpful?
Thank HappyTogether97
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Valued Guest, Anytime a review starts with the word "Great", I know we've accomplished our mission of outstanding service. Can't wait to see you again. Paul DiNapoli Director of Operations

Atlanta, Georgia
Reviewed 5 June 2013

Top notch Westin. Rooms and common spaces very nice, modern, and clean. Check-in staff very professional and helpful. I went to the hotel bar and it was great. This is now my hotel of choice in Detroit.

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Helpful?
Thank mee1108
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Valued Guest, We are thrilled that you have selected us as your hotel of choice in Detroit. That's quite an honor and we hope to see you again soon. Sincerely, Paul DiNapoli Director of Operations

Reviewed 4 June 2013 via mobile

We ordered the Tuscan Chicken was supose to be chicken breast wrapped with basil and prosciutto it turned out to be a frozen chicken breast like you use for chicken tenders wrapped in ham no basil and no sauce. Very dry and for 26 dollars it's a total joke. The hotel was fine other than the food

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Helpful?
Thank Orangeplumb
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Valued Guest, I'm so sorry to hear of your experience with In Room Dining. That's certainly not common feedback for us and I'm hopeful that you'll enjoy our brand new menu upon your return. Please let me know personally if I can assist you in the future. paul.dinapoli@westin.com We hope to see you again. Sincerely, Paul DiNapoli Director of...

Minneapolis
Reviewed 3 June 2013

THANK YOU Westin for making my "missed flight" a GREAT experience! From the robes waiting on the bed, to the wine on the table, to the coffee in the morning, to a great food breakfast, to the AWESOME service, to the delicious smells coming into the Westin "entrance" from Concourse A, everything about this night was AAA!!! THANK YOU!!!! <3

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1Thank lionesslight
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Valued Guest, We're happy to be her for you during planned (or unplanned) stops in Detroit. We look forward to seeing you again. Paul DiNapoli Director of Operations

Boston, Massachusetts
Reviewed 1 June 2013

I always enjoy staying at a westin with their very comfortable heavenly beds. This airport hotel is conveniently located and quiet. Just what you need between flights. I accessed the lovely little swimming pool and hot tub. Enjoyed all of the nice bathroom amenities. Loved the convenience of printing my boarding pass right in the lobby and the security check...

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Helpful?
Thank Robert B
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Fellow New Englander, I'm so glad you enjoyed your time with us. We appreciate the feedback and hope to see you again soon. Paul DiNapoli Director of Operations

West Palm Beach, Florida, United States
Reviewed 30 May 2013

This hotel was really good. If you ever get stranded in DTW or staying in DTW stay at Westin DTW. Its a Westin and it lives up to the Westin name/brand. The only thing I didnt like was food was pricey, A omlette was 20 bucks, a mini bottle of wine 23 bucks, bottle watter 4 bucks. Fortunatly the hotel...

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Helpful?
1Thank JayR1984
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Valued Guest, Thank you for your 5 Star rating and we hope to see you again. We always try to offer a tremendous value to our guests and we're glad you enjoyed our Westin Experience. Sincerely, Paul DiNapoli Director of Operations

San Antonio, Texas
Reviewed 28 May 2013

If you find yourself needing a place to stay in Detroit ... you will end up being very glad you're there, for one or more nights. Great hotel, great service, great food in the restaurant there ... our re-routed travel ended up being a great experience all the way around !

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Helpful?
Thank Catherine C
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Valued Guest, I'm so glad you enjoyed you're "rerouted experience". We understand traveling can be hard and we're always happy to have you. Thank you, Paul DiNapoli Director of Operations

Toronto, Canada
Reviewed 28 May 2013

Staying at Westin was a pleasant experience, even with a few glitches. The check-in staff were very nice and did all they could to accommodate our needs. I had hoped our room would face the runway so that we could see planes taking off and returning..but, we got a view of the next terminal alleyway. Their signature scent is green...

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Helpful?
Thank Kristine L
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Valued Guest, Thank you for your detailed description of your stay and we're so glad you enjoyed your time with us. We'll always do everything we can to help and we hope to see you again soon. Sincerely, Paul DiNapoli Director of Operations

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Detroit Metropolitan Airport, located in the new world-class McNamara Terminal, offers a private security entrance, latest technology and Detroit's most stylish & comfortable surroundings. ... more   less 

Additional Information about The Westin Detroit Metropolitan Airport

Address: 2501 Worldgateway Place, Detroit, MI 48242
Region: United States > Michigan > Detroit
Price Range: $241 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Detroit Metropolitan Airport 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
The Westin Detroit Metropolitan Airport Hotel Detroit
Westin Detroit Metropolitan Airport
Detroit Westin
Hotel Style:
#1 Green Hotel in Detroit
#2 Family Hotel in Detroit
#2 Luxury Hotel in Detroit
#3 Business Hotel in Detroit
#3 Romantic Hotel in Detroit
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Detroit Metropolitan Airport staff and other travellers.
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Questions? Get answers from The Westin Detroit Metropolitan Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One of the few places you'd like a room by the elevator.”
 of 5 bubbles gregoryc392, 27 Feb 2017 | Read review
“Tarmac view”
 of 5 bubbles DRLand, 9 Feb 2017 | Read review
“stay at another hotel”
 of 5 bubbles PaulC07, 4 Feb 2017 | Read review
“The standard room facing the hotel's interior atrium is less expensive and quieter.”
 of 5 bubbles warren3520, 25 Jan 2017 | Read review
“Airport tarmac views are great and rooms seem to be mostly soundproof”
 of 5 bubbles 745terryl, 18 Jan 2017 | Read review
5 of 5