DoubleTree by Hilton Hotel Detroit - Dearborn
5801 Southfield Expressway, Detroit, MI 48228
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Avg. C$230 /night, 9/19 - 9/20
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4.0
#6 of 39 hotels in DetroitLocation
Cleanliness
Service
Value
The Doubletree Hotel Detroit/Dearborn near the suburban west Detroit town of Dearborn, Michigan, is only nine miles from downtown Detroit and minutes from Detroit Metro Airport (DTW). Our full-service hotel is conveniently located off the Southfield Expressway at Ford Road, with easy access to I-94, I-96 and all major Detroit-area thoroughfares. Hotel Features Include The unique Great Room, a great place to meet, relax, watch TV, and stay connected over cocktails or a cup of Starbucks coffee, Classic presentation in a casual atmosphere and nouvelle cuisine at the grille39 restaurant, serving breakfast, lunch and dinner daily, Our well-equipped fitness center, indoor pool, and whirlpool, where guests can keep a good health regimen, Over 12,000 square feet of versatile, state-of-the-art meeting space including an elegant ballroom that can accommodate as many as 800 people, Convenient 24-hour business center.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Free shuttle or taxi services
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Interconnected rooms available
Room service
Flatscreen TV
On-demand films
Safe
Bottled water
Iron
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Value
Languages Spoken
English, Spanish, Arabic
Location
5801 Southfield Expressway, Detroit, MI 48228
Getting there
Detroit Metropolitan Wayne County Airport
17.3 km•
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Windsor Airport
21.8 km•
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Rental Cars
1,211 Restaurants
within 10 kilometers
Reviews
4.0
2,358 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The DoubleTree by Hilton Hotel Detroit - Dearborn garners frequent compliments for its spotless premises and inviting atmosphere, including a grand foyer and a clean pool. Guests appreciate the attentive and professional service, although a few mention occasional shuttle service miscommunications. The hotel's location is celebrated for its convenience to downtown and event suitability.
While the rooms are recognized for their cleanliness, some guests feel the decor is somewhat dated. Opinions on value and amenities vary, with praise for the hotel's staff and dining juxtaposed against remarks about older-looking facilities.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Satisfactory
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2,358Reviews29Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
Great hotel. Good for events and just for over nights.
My work formally used a lot of the event rooms and the hotel does well at making sure you have all that you need. Lattice and MiMi knock it out of the park.
My wife and I just stayed there for a staycation, first time actually staying there. Rooms are nice, clean. Lattice made sure we were taken care of.
The owner is very kind and does well at making sure the hotel is up to standard
My work formally used a lot of the event rooms and the hotel does well at making sure you have all that you need. Lattice and MiMi knock it out of the park.
My wife and I just stayed there for a staycation, first time actually staying there. Rooms are nice, clean. Lattice made sure we were taken care of.
The owner is very kind and does well at making sure the hotel is up to standard
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julius Wade, General Manager at DoubleTree by Hilton Hotel Detroit - Dearborn
Responded Apr 3, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Doubletree Experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I always travel for business and first time I came to the front desk the people were warm and welcoming. They made sure I am getting the room of my choice. The rooms are clean and beds are comfortable. This Double Tree hotel is very well maintained and staff is always ready to provide you everything to make your stay comfortable. One late night my keys were not working and Mayak came up to my room personally to give keys to me. They have a grand main lobby, great decor and nice photos of car manufacturing revolution. This property has good restaurant on site and has great breakfast, lunch and dinner options. There is on-site bar and servers free appetizers on certain days. The General Manager - Jassi Ahluwalia is always welcoming and personally makes sure you are provided with best room and floor options. I know lot of hotels wants to charge you for bottle of water but there is always free bottle of water in your room. Finally the location of the hotel is great and all staff members are helpful. Even though I am Marriott Platinum Elite member but I like to stay at this Double Tree rather than the any Marriott hotels this area. This is really nice and comfortable place to stay and has all amenities at the facility to make your stay great.
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Date of stay: February 2020Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Room Tip:Â The rooms on the back of the hotel are very quite and comfortable
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jassiahluwalia, General Manager at DoubleTree by Hilton Hotel Detroit - Dearborn
Responded Feb 14, 2020
Dear Pankaj, Thank you so much for staying at our DoubleTree. We are pleased to read your compliments and kind words. My staff will be so excited to read your feedback. I am so proud to have such an amazing team who always work to make the guest comfortable and feel at home. The comfort of having a restaurant on the property is also liked by everyone so they don't have to travel after a long day at work. We would love to see you more often at our Hotel and it won't be too long to see your elite status with Hilton. We take pride in our services and will continue to do our best. Look forward to seeing you soon. Thanks
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We decided to stay at this hotel as my daughter has a cheer competition at the TCF Convention center and we wanted a hotel that had a pool and hot tub.
The lobby is beautifully designed. The front desk individuals were very friendly and nice, received my benefits without having to ask.
Room was clean and tiddy. Water in the shower was hot and lovely.
We wanted to use the pool but their was a group of hockey teams in the hotel and they were over taking the area and some were not being respectful.
Breakfast is as expected and it was yummy! Restaurant staff was friendly and ready to lend a hand or answer a question when needed.
I would like to stay were again but unsure if there is going to be a group of kids. I wish there was an adult time for the pool and hot tub vs having to get up really early to use it.
The main issue I experienced and was not handled the best was that the room I selected via the app was not supposed to be connecting and it was. When I contacted the staff they could have cared less in helping rectify it or even contact Hilton to let them know their is an issue with the room selection.
Overall the experience was Good/OK. Most of the employees were friendly, happy and chatty which is great and good to experience.
The lobby is beautifully designed. The front desk individuals were very friendly and nice, received my benefits without having to ask.
Room was clean and tiddy. Water in the shower was hot and lovely.
We wanted to use the pool but their was a group of hockey teams in the hotel and they were over taking the area and some were not being respectful.
Breakfast is as expected and it was yummy! Restaurant staff was friendly and ready to lend a hand or answer a question when needed.
I would like to stay were again but unsure if there is going to be a group of kids. I wish there was an adult time for the pool and hot tub vs having to get up really early to use it.
The main issue I experienced and was not handled the best was that the room I selected via the app was not supposed to be connecting and it was. When I contacted the staff they could have cared less in helping rectify it or even contact Hilton to let them know their is an issue with the room selection.
Overall the experience was Good/OK. Most of the employees were friendly, happy and chatty which is great and good to experience.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jassiahluwalia, General Manager at DoubleTree by Hilton Hotel Detroit - Dearborn
Responded Feb 24, 2020
Dear Guest, Thanks for sharing your experience with us. We sincerely apologize for not meeting your expectations. We are glad that you liked everything as far as room and service. I will address your concern about the room selection with the front desk and to be more helpful to resolve such issues. I am sure your next stay with us will be much more relaxed and enjoyable. We all at the DoubleTree look forward to welcoming you again. Thanks
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Where do I start..... The lobby is nice and has been updated, and the beds are not too bad. BUT the restaurant is over priced and understaffed, the breakfast buffet is $15 per PERSON and basically a fancy continental breakfast with horrible eggs, dried out bacon and sausage and boxed pastries.
A large portion of the hotel is occupied by long term refugees that have commandeered the hallways, microwaves, main lobby areas, they like smoking in the stairwells and clog the outside areas - also smoking. The hallways all smell of deep curry spices mixed with bad body odor, thankfully the room we were in did not. I saw multiple situations making it clear these folks are not staying for the weekend, they have been here for months and months. They carry huge loads of groceries into their rooms, leave their trash outside their doors in the hotel hallways, and sit in the workout facilities and watch the kids swim in the pool - Super Creepy.
On that exact point, one of the older refugees who is constantly in the common areas, was consistently staring at my 13 year old daughter. The first time I told him to stop, the second time I got a little louder and included the security guard, and the 3rd time when he reached out for her after her pool area exit, I took matters into my own hands and forced him to stop. The man is lucky I was with other children and had to react accordingly. I took these 3 events to the hotel management and their response was respectable but it seemed this was a common occurrence based on their responses and lack of severe reaction to a potential pedophilia attempt.
We were here for a hockey tournament, and have made our issues clear to the tournament staff and they will no longer use this hotel to house their teams and I will NEVER stay at this hotel or any other Double Tree based on these events. I spoke to other patrons at the hotel, some of whom have been staying here for years as a work based middle point for their travels and they stated that this issue has gotten a lot worse in the last year or so and they also will change all future reservations to other hotels in the area. This place is NOT a hotel but a long term transitioning location for fleeing refugees from Afghanistan and the middle east. Now everyone has their place in life and I commend these folks for trying to make their life better by coming to America, BUT a better transitional location would better serve the Hotel patrons AND the refugees who are trying to better their life. I am sure as a general theme they all mean no harm, the children and woman were very nice, saying hi in the hallways and even holding doors at times so that part was great, but the older men whom we had issues with many of, need to get used to the American way and not subject children to their perversions. Corporate Hilton needs to visit this hotel and correct the issues or soon enough all patrons will chose other nearby locations!
A large portion of the hotel is occupied by long term refugees that have commandeered the hallways, microwaves, main lobby areas, they like smoking in the stairwells and clog the outside areas - also smoking. The hallways all smell of deep curry spices mixed with bad body odor, thankfully the room we were in did not. I saw multiple situations making it clear these folks are not staying for the weekend, they have been here for months and months. They carry huge loads of groceries into their rooms, leave their trash outside their doors in the hotel hallways, and sit in the workout facilities and watch the kids swim in the pool - Super Creepy.
On that exact point, one of the older refugees who is constantly in the common areas, was consistently staring at my 13 year old daughter. The first time I told him to stop, the second time I got a little louder and included the security guard, and the 3rd time when he reached out for her after her pool area exit, I took matters into my own hands and forced him to stop. The man is lucky I was with other children and had to react accordingly. I took these 3 events to the hotel management and their response was respectable but it seemed this was a common occurrence based on their responses and lack of severe reaction to a potential pedophilia attempt.
We were here for a hockey tournament, and have made our issues clear to the tournament staff and they will no longer use this hotel to house their teams and I will NEVER stay at this hotel or any other Double Tree based on these events. I spoke to other patrons at the hotel, some of whom have been staying here for years as a work based middle point for their travels and they stated that this issue has gotten a lot worse in the last year or so and they also will change all future reservations to other hotels in the area. This place is NOT a hotel but a long term transitioning location for fleeing refugees from Afghanistan and the middle east. Now everyone has their place in life and I commend these folks for trying to make their life better by coming to America, BUT a better transitional location would better serve the Hotel patrons AND the refugees who are trying to better their life. I am sure as a general theme they all mean no harm, the children and woman were very nice, saying hi in the hallways and even holding doors at times so that part was great, but the older men whom we had issues with many of, need to get used to the American way and not subject children to their perversions. Corporate Hilton needs to visit this hotel and correct the issues or soon enough all patrons will chose other nearby locations!
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Date of stay: January 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RYLAN OWENS, Marketing at DoubleTree by Hilton Hotel Detroit - Dearborn
Responded Feb 20, 2022
Dear valued guest, Thank you for your feedback about your stay. We are sorry that you were faced with these complications. We understand your frustration, and wanted to clarify about our long-term guests. We do not have any refugees at our hotel. We do have long-term guests who have been brought in by the United States Government due to their heroism fighting alongside United States soldiers. From a humanitarian point of view, we decided as a team, that temporarily housing these guests would be the least we could do. They are transient and only staying for a temporary period. They are working alongside the State and Federal Government while searching for their new homes in this great State of Michigan. We do apologize that your encounters with guests at the property were uncanny, and we take this matter very seriously. As a property with nearly 350 rooms, running at full occupancy, it can be challenging at times to interact and monitor all guests. We appreciate you defining your concerns, and will take these into consideration while making improvements to our property. We now currently have not only our personal security staff on site 24-hours a day, but also a second security company as well. Making sure our guests feel comfortable and safe at all times is our top priority. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Long story short, Delta messed up and we missed our connecting flight. Ali at Doubletree by Hilton Hotel Detroit-Dearborn was about as professional as could be. He was patient as there were about 50 people checking into the hotel at the same time. He was curious when we had 100 questions for him and he was giving when he realized we didn't have our toothpaste or toothbrushes. I can't speak any higher of Ali and the team there!
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Date of stay: January 2020
Rooms
Location
Service
Room Tip:Â The people of Dearborn threw their old Wendy's bags at us outside.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jassiahluwalia, General Manager at DoubleTree by Hilton Hotel Detroit - Dearborn
Responded Apr 6, 2020
Dear Guest, Thanks for sharing your experience with us and I am glad that Ali was able to make you comfortable after all the hassle that you had to undergo missing your flight. Our team players are always so amazing at what they do and having staff like Ali who excels in customer service even under odd situations, is a precious asset. I am sure we will have more opportunities to be of assistance under pleasant circumstances. Thanks
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I spend 100+ nights per year in all brands of Hilton properties. Additionally my company has required me to travel during the entire pandemic. I totally understand the challenges to providing hospitality and changes in service levels due to the pandemic.
The good stuff:
All staff I interacted with were professional and friendly.
My room looked/smelled clean. The bed, linens and pillows are excellent.
Areas of disappointment:
No diamond status upgrade for a mid week stay?
Even with some recent updating, there's considerable visible wear and tear in public areas and my guest room. Drop ceilings and light fixtures need to be cleaned and/or replaced. Elevator banks are extremely dated, beaten up and smell bad. My guest room bathroom ceiling had major water damage that was poorly repaired and sloppily painted over. Telephones and lamp shades in my guest room were permanently stained; need to be replaced.
Dinner and breakfast food quality was below average.
I inquired about the airport shuttle the day before my arrival. Was told it's not available due to the pandemic. However I saw it running. I asked at the front deck. Was told two different things by two people. Something about by appointment only and it needed to be scheduled ahead of time which I would of been happy to due either. $75.00 later wasted on Ubor.
The good stuff:
All staff I interacted with were professional and friendly.
My room looked/smelled clean. The bed, linens and pillows are excellent.
Areas of disappointment:
No diamond status upgrade for a mid week stay?
Even with some recent updating, there's considerable visible wear and tear in public areas and my guest room. Drop ceilings and light fixtures need to be cleaned and/or replaced. Elevator banks are extremely dated, beaten up and smell bad. My guest room bathroom ceiling had major water damage that was poorly repaired and sloppily painted over. Telephones and lamp shades in my guest room were permanently stained; need to be replaced.
Dinner and breakfast food quality was below average.
I inquired about the airport shuttle the day before my arrival. Was told it's not available due to the pandemic. However I saw it running. I asked at the front deck. Was told two different things by two people. Something about by appointment only and it needed to be scheduled ahead of time which I would of been happy to due either. $75.00 later wasted on Ubor.
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Date of stay: May 2021Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RYLAN OWENS, Marketing at DoubleTree by Hilton Hotel Detroit - Dearborn
Responded Jun 4, 2021
Hello, Thank you for your feedback about your stay with us. We are glad that our staff was professional when speaking. Since the pandemic our property has had a bit of a slow on room sales as you can imagine. That being said, we decided it would be a good time to begin renovating rooms. Our property only has 5 suites (one on every floor from 2-6) and those rooms were the first to get renovated. We apologize that those upgrades were not available for you, and that this information was not properly relayed at check-in. Continuing on to the state of the rooms, we are planning to renovate the entire property over the course of the next few years. This includes work to the elevators, guests rooms, and electronics. Let me provide some clarification on the status of our airport shuttle: starting in March of 2020 our shuttle service was halted due to the pandemic and state regulations. This included guests, companies, and staff use. Recently, some of the limitations have been lifted. The shuttle is now running for our partners who have the shuttle as part of their contract ONLY. This excludes any guest or staff usage. For example, our property houses airline staff from multiple different airlines. Their contracts were signed with shuttle usages included, therefore we are now required to take them. I hope this information helps some. We hope to see you again in the future, and wish you safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So I was going to give this hotel a 1 star but i decided to give it a 3 star. So first off most of the staff were friendly and no complaints there. The computer did have trouble when I was trying to check in so it took me about 30 minutes to complete after a long trip which was frustrating but that’s what happens when you have old systems or slow internet idk but it’s not the staff’s problem. So when I got in the room I noticed the bathroom wasn’t properly cleaned and both shampoos and conditioner was completely empty. I informed staff and was told a manager would get back to me when he’s available. Couple hours later I went to the front desk to see and the female (sorry forgot her name) was very kind but nothing much she can do but give me a couple small shampoo bottles and conditioners. Was told to wait a few minutes till her manager(Yusuf I believe) was free. After speaking with him he informed me he’d have to speak with management in the morning which was confusing because I thought he was one of the managers. Unfortunately it seemed like he wasn’t sympathetic at all and pretty much got the brush off. I was really pissed and decided to never book at this hotel or any hotel that is owned by this chain ever again. So morning comes and I went to check out and was meet by the real manager named Aubrey. He sensed I wasn’t satisfied with the stay and when he asked what happened I pretty much told him no point in complaining because I already spoke with the night manager and no good came out of it. When he insisted on me telling him what happened he seemed really upset at the situation so he did what he could to fix the situation and made sure I didn’t leave with the intention of never coming back, now that’s what you call a real manager. So to make a long story longer. Would I stay at this hotel again? Possibly yes. Do I think the hotel needs improvement? Absolutely! I can’t speak on all the rooms but definitely the room I was in needs major upgrades/updates. Also the bedding needs replacing. You can see it’s falling apart, the pillows were uncomfortable and so flat that it feels like barely anything is inside the pillow covers. Hopefully corporate decides to spend some money to upgrade this location and replace some things so the guest feels it was worth the almost $200/night stay.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was put in this hotel by Delta Airlines once they cancelled my flight. After waiting for almost 6 hours at the Airport, I was extremely tired. So me and my fellow passengers were expecting another line ups at the hotel and long wait to check in.
Once we reached the hotel, I was really impressed by the huge and amazing lobby with a waterfall. Check in process was brisk . It was so good to see the Hotel Manager Mr. Maynk Toprani talking to every guests assuring the speedy check in and arranging the ride back to the airport the next day. It was real impressive to see him and his Front Desk staff sympathizing with our problems. Mr. Toprani really impressed all of us with his conduct and professionalism.
Once I went to my room, I noticed two bottles of water and when I called the desk I was told they were complimentary. I was really relieved that the hotel management was not charging for the water. Room was of good size and clean. They had a big flat screen TV, Fridge, Coffee Maker and Iron and Iron Board in the room but no Microwave. I also tried their Breakfast Buffet thanks to meal voucher from Delta which was okay. But again I noticed Manager Mr. Toprani was making sure we all get in to the hotel shuttle back to the Airport. What a glimps of a fresh air to see the Hotel Manager who cared for every guest! I wish more Hotel Managers and even Delta Airlines learn the customer service from this amazing gentleman.
I would definitely recomend this hotel to everyone to enjoy the hospitality of Mr. Toprani and his team.
Once we reached the hotel, I was really impressed by the huge and amazing lobby with a waterfall. Check in process was brisk . It was so good to see the Hotel Manager Mr. Maynk Toprani talking to every guests assuring the speedy check in and arranging the ride back to the airport the next day. It was real impressive to see him and his Front Desk staff sympathizing with our problems. Mr. Toprani really impressed all of us with his conduct and professionalism.
Once I went to my room, I noticed two bottles of water and when I called the desk I was told they were complimentary. I was really relieved that the hotel management was not charging for the water. Room was of good size and clean. They had a big flat screen TV, Fridge, Coffee Maker and Iron and Iron Board in the room but no Microwave. I also tried their Breakfast Buffet thanks to meal voucher from Delta which was okay. But again I noticed Manager Mr. Toprani was making sure we all get in to the hotel shuttle back to the Airport. What a glimps of a fresh air to see the Hotel Manager who cared for every guest! I wish more Hotel Managers and even Delta Airlines learn the customer service from this amazing gentleman.
I would definitely recomend this hotel to everyone to enjoy the hospitality of Mr. Toprani and his team.
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Date of stay: October 2021
Value
Location
Service
Room Tip:Â All rooms seems to be good
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RYLAN OWENS, Marketing at DoubleTree by Hilton Hotel Detroit - Dearborn
Responded Dec 1, 2021
Thank you so much for your feedback! We are sorry to hear about the cancelled flight and know how stressful that can be. We are delighted to know that we were able to accommodate you and that our service was friendly. At the DoubleTree it is our goal to make all our guests feel at home while they stay. We appreciate the kind words directed toward Maynk as well and will ensure that his hard work gets recognized. Safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had reservations since Nov. to attend a convention. We arrived at 4:30 pm on Feb 23 and waited for over 12 hours to get a room. Management kept stringing us along saying it would be just 2 more hours until our room was clean and ready. After a fire alarm, which took over an hour, standing outside in the cold, half of the staff disappeared! After waiting for 6 hours, we asked to make our own beds in empty rooms ourselves rather than wait any longer, but this was refused. We were told by the front desk clerk this situation was because of an ice storm and people had stayed over and refused to leave. Finally at 2 AM the convention security head begged hotel management for pillows and blankets so we could bunk down on the floor in the lobby and meeting rooms. My husband and I are disabled so this was very uncomfortable. He needs a ventilator / C-PaP so fortunately he had access to electricity. There were over 30 people waiting all night for their rooms. Some were elderly, handicapped, or families with small children. We were given $15 off drinks in the lounge but offered no other compensation. We finally got our room at 4:30 AM. This was bad for me because I had to give a presentation for the convention early that morning. We found then that the fifth floor was mostly empty. Cleaners said they had just come to work on the day shift. It turns out there were rooms available but not enough staff to clean and prepare them. The hotel was severely understaffed for most of the weekend. Bartender Mr. Tyrone went above and beyond to serve people long after his shift was over. The hotel staff that were there worked hard and did a great job. This was really bad planning when the hotel managers knew they had a convention of 500- 600 people for the weekend.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julius Wade, General Manager at DoubleTree by Hilton Hotel Detroit - Dearborn
Responded Mar 6, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. Rest assured our team will look into each issues you brought to our notice.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed at the DoubleTree by Hilton Hotel Detroit - Dearborn between Sunday August 28 and Friday September 2. We are Hilton Honors members and so we stayed in the Hilton Honors section of the hotel.
The room had been recently renovated. It was modern and clean. The hallways were well lit, nicely decorated and the floor runners were relatively new. The staff at the front desk, bar and restaurant was helpful and friendly. We used the free shuttle service to visit The Henry Ford complex. It arrived on-time. We also ate breakfast and dinner at the restaurant. The breakfast is served buffet-style and there was a very nice variety of things to eat.
We had to ask a couple of times to have the housekeeping staff to refresh the room, but they personally delivered towels and trash removal service when we asked them to.
The room had been recently renovated. It was modern and clean. The hallways were well lit, nicely decorated and the floor runners were relatively new. The staff at the front desk, bar and restaurant was helpful and friendly. We used the free shuttle service to visit The Henry Ford complex. It arrived on-time. We also ate breakfast and dinner at the restaurant. The breakfast is served buffet-style and there was a very nice variety of things to eat.
We had to ask a couple of times to have the housekeeping staff to refresh the room, but they personally delivered towels and trash removal service when we asked them to.
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Date of stay: August 2022
Value
Cleanliness
Service
Room Tip:Â If you're a Hilton Honors member, make sure the front desk is aware when you arrive.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vijay Chauhan, General Manager at DoubleTree by Hilton Hotel Detroit - Dearborn
Responded Sep 12, 2022
Dear Guest, Thank you for staying with us and for taking the time to write a review of your Doubletree experience. I am glad to read that you enjoyed your time with us. We look forward to your next stay with us in the near future! Regards, Vijay Chauhan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have a reservation for a king room with couch. Is there a coffee maker and microwave in the rooms?
yes
Don’t know I used for access/parking for DTW
Sorry for the delay, no that is not a problem. We welcome service animals.
We had a group of 50 rooms for our event. NO ONE complained about anything.
"Our suite was a long way to walk forth and back from the lobby room; it was very huge for blocks! We needed walking exercises for awhile!"Read full review
"Great spot in town, about 30 minutes from the rental stalls at the airport, and near Comerica stadium and Ford field"Read full review
"Ask anyone that works in this hotel for anything and they practically bend over backwards to help you. This staff is the best."Read full review
"The pool gets very busy at night! If you want to order food for a group I recommend contacting sales to order via their restaurant."Read full review
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PRICE RANGE
C$251 - C$343 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree detroit, detroit doubletree
LOCATION
United StatesMichiganDetroit
NUMBER OF ROOMS
347
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingDoubleTree by Hilton Hotel Detroit - Dearborn - UPDATED 2024 Prices, Reviews & Photos
Frequently Asked Questions about DoubleTree by Hilton Hotel Detroit - Dearborn
What are some of the property amenities at DoubleTree by Hilton Hotel Detroit - Dearborn?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Hotel Detroit - Dearborn?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at DoubleTree by Hilton Hotel Detroit - Dearborn?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Detroit - Dearborn?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Detroit - Dearborn?
Conveniently located restaurants include Grille 39, Red Robin Gourmet Burgers, and ford patio bar & grill.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Detroit - Dearborn?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel Detroit - Dearborn?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Detroit - Dearborn offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Detroit - Dearborn?
The staff speaks multiple languages, including English, Spanish, and Arabic.
Are there any historical sites close to DoubleTree by Hilton Hotel Detroit - Dearborn?
Many travellers enjoy visiting Henry Ford Estate (2.3 km).
Is DoubleTree by Hilton Hotel Detroit - Dearborn accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.