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Holiday Inn Farmington Hills/Novi

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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Farmington Hills\/Novi
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171 Reviews from our TripAdvisor Community

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Showing 165: English reviews
Reviewed 17 June 2015

Booked this hotel through Travelocity after reading previous reviews. Looked and sounded perfect for our needs. Price was comparable with others in the area. Have to admit that we were disappointed. The toilet kept running unless we jiggled the handle several times. The bathtub would fill with water while we were showering. But the most frustrating was that, although we...

1Thank Donna S
ziggy58, General Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Thank you for your comments regarding your stay! I apologize for the plumbing issues and have addressed the maintenance staff! Unfortunately, it is true that when booking stays through 3rd party sites such as Expedia, Breakfast is not included. I always recommend booking stays with the hotel direct or at Holiday Inn.com to get the best possible rate with the...

Reviewed 9 June 2015

The rooms are nice with a little sitting area at the front, bathroom in the middle and the bed in the back. We got adjoining rooms so that my daughter could have some privacy. Well, the adjoining door swung shut hard leaving us in her room with the security bar across my door. The front desk people tried to be...

Thank KIBonnell
ziggy58, Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Thank yo very much for taking the time to review our hotel! We certainly appreciate you and your family staying with us! Also. thanks for the compliment on our Breakfast! Sorry about the mishap with your door but I'm glad it was taken care of as quickly as possible! We look forward to seeing you again!

Reviewed 1 June 2015

Staying at this Holiday Inn has been the worst experience I've ever had. Apparently people can just go to their resturant and charge things to your room without needing any form of ID or room card to show they are actually staying there. I stayed there this past weekend for a concert in Detriot so we checked in, left our...

4Thank Marisela R
ziggy58, General Manager at Holiday Inn Farmington Hills/Novi, responded to this review

The issue of the room charge was recently brought to my attention. Upon investigating the charge the guest check was signed by a gentleman named Craig Rodriguez with your room number. The curious part is that is the same last name as yours and we have no idea how some random person could know your room number and last name!...

Farmington Hills, Michigan
Reviewed 19 May 2015

I recommended this particular hotel to a friend that was in the area for a sporting event. From what I gathered, the service was less than enthusiastic to help with the following: -2x bad room card keys -Slippery floor tiles in the pool area. -Refusal to serve the included free breakfast. I myself have stayed at several Holiday Inn properties...

1Thank Joshua M
Ryan G, General Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Dear Joshua M, We appreciate you recommending our hotel to your friend. Thank you for sharing your friend's feedback of our hotel regarding his most recent stay with us. We apologize for any inconvenience he experienced at our hotel and we hope to make it right on his next visit. Please let us know how we can be of any...

Reviewed 23 April 2015

I stayed at the Holiday Inn for two weeks and it was a great. The rooms are well sized, it is very clean and the staff is just amazing! They are very helpful and friendly people that gave me the feeling of being very welcome- Small critic: The walls are not the best in regards of soundproof and at the...

Thank groovebro
Ryan G, General Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Dear Groovebro, Thank you very much for staying with us for the past two weeks and for the wonderful feedback regarding our suite rooms and staff. We will make sure to share with our breakfast staff about your suggestion to add more cheese selections. We greatly appreciate your recommendation of our hotel to other guests. Looking forward to seeing you...

San Leandro, California, United States
Reviewed 9 April 2015

We enjoy staying at this hotel every year when we visit our daughter and her family. They are friendly and very responsive to any requests or concerns we have. We especially appreciate the morning breakfast service, and always chose this option when reserving. This hotel had very nice accessible rooms, but most have a tub instead of a roll-in shower.

Thank Anne B
Ryan G, General Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Dear Anne B, Thank you for taking the time and writing a comment about your resent stay with us. We are glad to hear that you enjoyed your room and the staff were accommodating. We look forward to seeing you next year. Thank you! Ryan Gauthier GM

Detroit, Michigan
Reviewed 25 March 2015

The rooms are nice and the beds very comfortable. The biggest complaint I have is the water. There is not 'warm' in the showers; the water is either freezing cold or scalding hot. The food at the restaurant is good and prices are reasonable but the service is awful. I went at the beginning of dinner and was the only...

Thank 1Katie5108
rachelinthesnow, Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Thank you for your review. I'm glad you enjoyed the guest room. Thank you for letting us know about the service in the restaurant, and about the water issue in the room. I have addressed both concerns, and I can assure you on your next trip to Farmington Hills you will not experience these concerns. Thank you, Ryan Gauthier

Chicago, Illinois, United States
Reviewed 12 February 2015

Was here for a family occasion. And found that my bed ruffle had a white substance on it. I told the front desk who was training new employees. The manager.Shellie. simply stated '' they change linen everyday. I will let house keeping know tomorrow' She did not offer to put me in another room until i walked back down and...

2Thank Bertram C
Ryan G, General Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Dear Bertram, Thank you for your feedback. I apologize to you how Shelly handled the situation, and I'm extremely glad that Monique was able to address your concerns. We will be using this as an example of customer service in our next meeting. Thank you, Ryan Gauthier GM

West Plains, Missouri
Reviewed 29 January 2015

I have stayed in this property years ago and it is still nice and clean and easy to get to. The staff is very friendly and helpful! I attended an Excel course for two days and it was nice the only problem I had is the quick lunch offered the second day was the same as the first. Plenty of...

Thank Louis K
Santa Fe, New Mexico
Reviewed 24 January 2015 via mobile

I stayed on an overnight business trip with a group of cohorts from our company. The staff is always attentive, the rooms comfortable and the location ideal. The only bad parts were being awakened at 8:07 am by housekeeping the day of departure and finding out the breakfast buffet ends at 9. I would stay here again and would recommend...

Thank jocko68wny
Ryan G, Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Thank you for the great review. I do apologize about the early wake up call from housekeeping. I can assure you that is not normal hotel policy. We will review proper procedures in our next staff meeting. Thank you, Ryan Gauthier General Manager

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04/06/2017 05/06/2017
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  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
The Holiday Inn & Suites in Farmington Hills/Novi is a three diamond, full service, all suite hotel providing exceptional service, free wireless high-speed Internet and free local calls. We are conveniently located to I-696, I-275 and M-5. We have easy access to Livonia, Novi, Southfield and Detroit. The Holiday Inn Hotel & Suites Farmington Hills/Novi is the recipient of the 2007 Renovation Award. Everything has been designed for business and leisure travelers alike. Our meeting/banquet space accommodates up to two hundred people. Nearby offices include General Motors, Hitachi, Nissan, Tower Automotive, Magna and TRW. The nearby expressways allow quick access to local attractions and sports centers such as Greenfield Village/Henry Ford Museum, Ford Field, Palace of Auburn Hills, Twelve Oaks Mall, Detroit Casinos, Detroit Zoo, Founders Sports Park, Canton Sports Center, Compuware Arena and Comerica Park. We are the host hotel for the Rock Financial Showplace located only a few miles away. Attending the Great Lakes Art Fair, Int'l Gem & Jewelry, Mustang Memories All Ford Show or the W. Oakland Rib Cook Off & Family Fest at Rock Financial Showplace - our Direct Dial Phone located at RFS provides convenient complimentary shuttle service. Our team of highly qualified staff will provide nothing less than world-class professional, courteous and responsive service at the Holiday Inn & Suites Farmington Hills. ... more   less 

Additional Information about Holiday Inn Farmington Hills/Novi

Address: 37529 Grand River Ave, Farmington Hills, MI 48335-2879
Region: United States > Michigan > Farmington Hills
Price Range: $144 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Farmington Hills/Novi 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Holiday Inn Farmington Hills/Novi Hotel Farmington Hills
Farmington Hills Holiday Inn
Holiday Inn Novi
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Farmington Hills/Novi staff and other travellers.
3 questions
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3 months ago
Cleveland, Ohio
over a year ago
over a year ago

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Questions? Get answers from Holiday Inn Farmington Hills/Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room should be OK.”
xahuk, 12 Oct 2016 | Read review
“Top floor on the west side was very quiet.”
richardwQ67RA, 10 Aug 2016 | Read review
“Rooms on the fourth floor have a little kitchen”
jorgeovaza, 5 Aug 2016 | Read review
“Rooms on the 3rd floor”
edithc769, 20 Jul 2016 | Read review
“Take pictures at check in, during stay, and before you check out”
mrslalah, 2 Jul 2015 | Read review
5 of 5
US$108* /night
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