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SpringHill Suites Frankenmuth

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SpringHill Suites Frankenmuth
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365 Reviews from our TripAdvisor Community

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Showing 364: English reviews
Reviewed 2 weeks ago via mobile

I reserved a whirlpool suite for a romantic getaway with my boyfriend for New Year's, not knowing what to expect from the other reviews. I was prepared to go else where. However was very impressed! Staff is great and room was very clean! Buttons on whirlpool (besides the on/off button) did not do what they were supposed to, But hey,...

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Helpful?
Thank Sasha S
Grand Rapids, Michigan
Reviewed 2 weeks ago

Due to some circumstances out of our control, we had to find accommodation for Christmas this year. A two night hotel stay was gifted to us and we chose Frankenmuth for obvious reasons. The hotel room was a bit dated, but they do their best to spruce it up. We also found it a bit laughably ironic that with every...

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Helpful?
Thank Bethany G
SHS-Frankenmuth, General Manager at SpringHill Suites Frankenmuth, responded to this review

Good morning, thank you for sharing your experience at our hotel. We are so sorry that the experience was less than expected. Please rest assured we have shared your comments with our staff to ensure excellent service from each team member.

Brenham, Texas
Reviewed 3 weeks ago via mobile

The hotel was nice and a good location to walk around. As expected of a Springfield suites there was plenty of room to spread out. Breakfast was lackluster and the carpet needs cleaned. Room was overpriced, but that's on par with the town.

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Helpful?
Thank AdrienneBurden
Hamilton, Ontario
Reviewed 30 November 2016

We are Marriott rewards members who stay in many Marriott branded hotels. We come to the area to shop and enjoy the restaurants and attractions a few times a year. This is our first time at this hotel. I knew the reviews were iffy but we are pretty easy to please and have come to trust the Marriott name. The...

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2Thank Hamiltontraveller
SHS-Frankenmuth, General Manager at SpringHill Suites Frankenmuth, responded to this review

Dear 'Hotel in desperate need of renovation', Thank you for sharing your experience at our hotel. We apologize for any issues that rose during your stay. Please rest assured, your comments have been shared with our corporate office for renovation planning.

Holland, Ohio
Reviewed 30 November 2016

We arrived early, room was not ready, they called me when it was, nice! Very large room with sitting area and 2 person jetted tub, comfortable, clean, very friendly staff, highly recommend this place, convenient to Frankenmuth shopping downtown, well lit area.

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Thank JOHN P
Michigan
Reviewed 27 November 2016

The carpet in our room was absolutely filthy. We slept in our socks because we didn't want our feet to touch the floor. The sofa had light soiling as well. We have stayed at this hotel numerous times and had no problems. I brought it to the manager's attention when checking out and she said the carpet was going to...

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1Thank mi-home
SHS-Frankenmuth, General Manager at SpringHill Suites Frankenmuth, responded to this review

Dear 'Filthy Carpet in our Room', Thank you for sharing your experience at our hotel. We are so sorry that your stay was less than expected. Please rest assured that we have taken immediate action steps to ensure that all carpeting is in great condition for all guests.

Ontario's Highlands, Canada
Reviewed 26 November 2016

We have stayed at this venue numerous times in the past. Always came back, always were on top of their game. This time if it could go wrong, it did. From not giving us the room location as promised. To just about every thing from torn sunscreens to swimming in the shower and a heater that was like a helicopter...

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1Thank Yvette C
SHS-Frankenmuth, General Manager at SpringHill Suites Frankenmuth, responded to this review

Dear 'A night to forget', Thank you for sharing your experience at our hotel. We are so sorry to hear of the issues that rose during your stay. Please know that we have addressed and resolved these concerns with our engineering and our front desk departments.

NW Ohio
Reviewed 15 November 2016

My Mom and I visited Frankenmuth for an overnight getaway and she chose this hotel because it had a high Diamond rating in the AAA book. It didn't disappoint. The staff was friendly enough, the beds were soft and we had a nice size comfortable, clean room, on the first floor, near the exit. I will say that you can...

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Thank FrugaliciousDiva
Reviewed 15 November 2016

Paid over $200 a night to stay here. hotel is nice, but its not fantastic. ive stayed in ALOT nicer & more modern hotels for cheaper than this. expected alot more for the money i paid but their free breakfast was good.

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Helpful?
Thank Ohioman1124
SHS-Frankenmuth, Front Office Manager at SpringHill Suites Frankenmuth, responded to this review

Thank you for your feedback, I am sorry you felt the room was not worth the money you paid to stay with us. We will continue to work on upgrading the customer experience with our goal to make each stay as enjoyable as possible

Olivet, Michigan
Reviewed 6 November 2016

Great stay right in downtown Frankenmuth. Everything needed easily within walking distance. Will definitely be staying again when I go back. Staff was friendly, hotel room was clean an as described on the site.

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Thank qotsarock86

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms

Additional Information about SpringHill Suites Frankenmuth

Address: 530 S Main St, Frankenmuth, MI 48734-1618
Region: United States > Michigan > Frankenmuth
Price Range: $119 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Frankenmuth 3*
Number of rooms: 66
Reservation Options:
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Also Known As:
Springhill Suites Frankenmuth Hotel Frankenmuth
Frankenmuth Springhill Suites
SpringHill Suites Frankenmuth Michigan
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Frankenmuth staff and other travellers.
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Questions? Get answers from SpringHill Suites Frankenmuth staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are all outdated with grimy carpets in the rooms. Ask to see the room before committing to it.”
 of 5 bubbles Hamiltontraveller, 30 Nov 2016 | Read review
“Hope to get what they promise you.”
 of 5 bubbles 552yvettec, 26 Nov 2016 | Read review
“close to restaurant and a bar they have different types of rooms also”
 of 5 bubbles albertc760, 2 Nov 2016 | Read review
“We chose the top floor and a end room. Senior rates are about the least expensive.”
 of 5 bubbles BRahlf, 12 Sep 2016 | Read review
“Only 3floors, and has elevator. Usually stay in higher room so not to hear other incoming/departing guests near reception”
  • More stains!
  • Carpet stains
  • Fraying and stained
  • Dirty hallway carpet
 of 5 bubbles Nana22princesses, 5 Sep 2016 | Read review
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