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The thing that saves this HIX is the personnel. The room was just not the usual high-quality HIX. We thought the whole Hotel did not meet our expectations in design and it definitely needed remodeling.More
Response from IHGService, Guest Relations Manager at Holiday Inn Express GaylordResponded 4 days ago
Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with it's overall condition. We always aim to provide an exceptional stay for all of our...More
This hotel has everything you need for a relaxing and enjoyable stay. Centrally located in the city you can get to anywhere you want to go. It has a pool and offers a very diverse breakfast. It is a very short trip to a variety...More
My hubby and I stayed one night. Brittany at the front desk is a customer service Superstar! She acknowledged us right away although the phone was ringing off the hook..she juggled it beautifully. She was very attentive. Room was clean. I liked that there was...More
Immediately when we entered the hotel we noticed there was no air conditioning in the hallways or lobby. When we got to our room, it was very warm and stuffy. We tried turning the air up however it wasn't cooling anything down and my husband...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express GaylordResponded 4 weeks ago
Thank you for your patronage as an IHG Rewards Club member and for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the lack of air conditioning...More
We prepaid with Priceline, and yet when we arrived they said they were overbooked and wouldn't honor our prepaid reservation. The front desk person, Brittney, was surprisingly unhelpful and rude. She basically told us it was our problem, and told us we would need to...More
2 Thank A TripAdvisor Member
Response from IHGService, Guest Relations Manager at Holiday Inn Express GaylordResponded 8 August 2017
Hello Valued guest,
Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for....More
US$133 - US$188 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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