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The Grand River Hotel, an Ascend Hotel Collection Member

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The Grand River Hotel, an Ascend Hotel Collection Member
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234 Reviews from our TripAdvisor Community

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Showing 234: English reviews
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Reviewed yesterday NEWvia mobile

I have to say that my husband and I had a wonderful experience at this hotel. Yes, they are under renovations, however, that in no way impacted our enjoyment of the hotel. Our room was clean, comfortable and had a nice view of the river. The staff was friendly and went out of their way to be incredibly accommodating. The...

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Helpful?
Thank Katana H
Grand Rapids, Michigan
Reviewed 5 days ago NEW

Wow, The building is ugly from the outside. The interior Is well appointed and clean. Rooms are ok to good. The dining scene, not so much. Will return to see if the rebranding has taken hold. Not high on my list at this point.

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Thank Ecotour36
Robert B, Management Company at The Grand River Hotel, an Ascend Hotel Collection Member, responded to this review

Thank you for your review. The hotel is almost completed with a multi million dollar renovation and part of that renovation is the outside color palate. The Grand River Hotel is the touchstone for immediate access to everything that is central to life in Grand Rapids. It is a resource for personal connection with the best of the city through...

Kalamazoo, Michigan
Reviewed 4 weeks ago

We have stayed here before, and this is a good option when you are going to a concert or alike as I prefer to NOT have to deal with parking and traffic when I am enjoying a nice night on the town. Since this is the furthest away from Van Andel, it typically seems to have rooms while the other...

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Thank LifeisTooShort69
Robert B, Management Company at The Grand River Hotel, an Ascend Hotel Collection Member, responded to this review

Thank you for your kind review. The hotel is almost complete with a multi-million dollar renovation and will be Grand Rapids premiere hotel. We are located within a couple miles of downtown GR and offer a free shuttle to the central downtown area. Parking is always free!! We look forward to welcoming you again in the future.

Cedar Rapids, Iowa
Reviewed 22 January 2017

This might be a nice place with the major reconstruction is done, but as of January 22, 2017, you're not a guest, you're a "mark." No service, not enough help and construction junk anywhere. Looks like they've taken a pass at the rooms, but the carpet is old and filthy. Good luck finding an electric outlet without crawling around under...

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1Thank Dardomorph
Robert B, Management Company at The Grand River Hotel, an Ascend Hotel Collection Member, responded to this review

I am sorry that we didn't live up to the expectations you expected on your recent visit to the hotel. Indeed the hotel is under going a renovation and we make it very clear when you call to reserve a room that the hotel is under renovation. We also have this visible on our website as well. Certainly the lower...

Chicago, Illinois
Reviewed 18 January 2017

I stayed here 1 night in December 2016 reserving the room and prepaying through hotels.com. My first impression, construction. The whole lobby was torn apart. I waited for a period of time before an employee appeared to assist me. She was able to locate my reservation through hotels.com and asked for a credit card for "incidentals". All good, slept fine....

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1Thank theblosses
Robert B, Management Company at The Grand River Hotel, an Ascend Hotel Collection Member, responded to this review

I am sorry that we didn't live up to the expectations you expected on your recent visit to the hotel. Indeed the hotel is under going a renovation and we make it very clear when you call to reserve a room that the hotel is under renovation. We also have this visible on our website as well. Certainly the lower...

Traverse City, Michigan
Reviewed 17 January 2017

We stayed here for a wedding that was in the area. We were satisfied with our room. The bathroom had great counter space and it was clean. The bed was comfortable and our room location was convenient. The hotel was undergoing construction while we were there, but it didn't inconvenience our stay. The bar onsite had karaoke. The few interactions...

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Thank Kayte_B90
Tecumseh, Michigan
Reviewed 6 January 2017

Don't pay full price and ask about everything. I wanted to give a better review because I feel sorry for the employees working around the construction but, Wow. Check in was fine, the room was nice and the pool is beautiful and enormous and it wasn't even noisy in the room. But beyond that you're on your own and don't...

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1Thank CasBroRocks
Reviewed 4 January 2017

We have stayed at the Riverfront Hotel for the last 5 years when in the GR area. Our last visit was very exciting, and after reading the reviews previous to our post, people need to give them a break, they have a lot going on with a real renovation. It's funny how people complain even when they are doing positive...

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Thank Cindy P
Reviewed 2 January 2017 via mobile

What a terrible experience. If you are considering booking your wedding block with this hotel, or even booking a room in general, this is about to be a long review but if you want an indication of what you might experience when booking with this hotel, please read... We naively trusted this hotel to host our wedding guests by reserving...

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2Thank Jessica J
Robert B, Management Company at The Grand River Hotel, an Ascend Hotel Collection Member, responded to this review

I am so sorry to hear this about your group wedding block. As of February 22, 2017 the hotel has reimagined its sales and catering department and have a brand new staff in place to service your events. Our new Director of Sales as well as our new Director of Catering and Convention Services comes to us with many years...

Reviewed 22 December 2016 via mobile

Place under construction booked under booking. Com this place is a disaster do not stay here pics tell the story.been here 3 days they have yet to vacuum hallway ce back from dinner to find bugs in our room also check out the river view pic from our room theres too much to tell just stay away from this place...

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2Thank John A

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Guests at the Riverfront Hotel, Grand Rapids enjoy comfortable, contemporary accommodations in a convenient location 2.5 miles from downtown Grand Rapids. Our hotel's guests enjoy complimentary wireless Internet access, an indoor swimming pool and whirlpool, a Fitness Center and The Landing Restaurant for dining. Inside our guest rooms, you'll find a great night's sleep on our beds, one-cup coffee brewers, 42" plasma TVs, and some rooms offer riverfront views. To make your stay even more relaxing, our hotel offers pet-friendly rooms and Business Class Suites. The Riverfront Hotel Grand Rapids sales, catering, and culinary teams will work hard to personalize any event in our spacious meeting area of 2,585 square feet. ... more   less 

Additional Information about The Grand River Hotel, an Ascend Hotel Collection Member

Address: 270 Ann St NW, Grand Rapids, MI 49504-2016 (Formerly Riverfront Hotel Grand Rapids)
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $118 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Grand River Hotel, an Ascend Hotel Collection Member 3*
Number of rooms: 162
Reservation Options:
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Also Known As:
Radisson Grand Rapids
Grand Rapids Radisson
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Questions & Answers

Here's what travellers have asked, with answers from The Grand River Hotel, an Ascend Hotel Collection Member staff and other travellers.
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Questions? Get answers from The Grand River Hotel, an Ascend Hotel Collection Member staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“views of the river!”
 of 5 bubbles Ecotour36, 22 Feb 2017 | Read review
“Ask for Riverview and away from rooms where workers are staying.”
 of 5 bubbles CasBroRocks, 6 Jan 2017 | Read review
“Ask for a River View on the 7th floor!”
 of 5 bubbles V9832DGcindyp, 4 Jan 2017 | Read review
“Don't bother paying extra for river view - it has to be the ugliest river view that's ever been.”
 of 5 bubbles doomraisin, 25 Nov 2016 | Read review
“no good rooms here”
 of 5 bubbles 724samanthar, 13 Oct 2016 | Read review
5 of 5