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The Grand River Hotel, an Ascend Hotel Collection Member

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Traveller (18)
Room & Suite (38)
Dining (10)
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Overview
  • Excellent16%
  • Very good20%
  • Average33%
  • Poor20%
  • Terrible11%
Travellers talk about
“free shuttle”(6 reviews)
“grand river”(11 reviews)
“chess game”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (77)
There are newer reviews for The Grand River Hotel, an Ascend Hotel Collection Member
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Traveller rating
13
15
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9
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LanguageEnglish
13
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9
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All reviewsfree shuttlegrand riverchess gamecomplimentary coffee in the lobbystaff was friendly and accommodatinggreat hotel for the priceshuttle driverstayed one nightgreat view of the riverhotel restaurantclose to downtownlate checkbed was very comfortablefront desk staffwould stay againhot tubjenna
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11 - 15 of 76 reviews
Reviewed February 22, 2018

Was charged a $125 authorization fee upon check in (which is strange since the sign at the front desk said there would be a $50 fee for debit card..) The next day I was charged a SECOND $125 authorization fee. I went to talk to...More

Thank Kendra E
Response from Brad S, General Manager at The Grand River Hotel, an Ascend Hotel Collection MemberResponded February 24, 2018

Kendra, Please accept my apology for the issues that you encountered during your stay. Please contact me directly at the hotel so that we can discuss your stay in greater detail and to insure that you are satisfied. Again, please accept my apology. Regards,

Reviewed February 8, 2018 via mobile

They couldn't find my reservation so the guy behind the front desk accused me three or four times of not booking my own reservation which was not the case. He only believed me once I showed him the email confirmation on my phone then he...More

Thank Greenninja78
Response from Brad S, General Manager at The Grand River Hotel, an Ascend Hotel Collection MemberResponded May 14, 2018

Thank you for sharing your experience with me. I am sorry that you experienced check in issues during your stay, please contact me at the hotel to discuss your stay in greater detail. Regards,

Reviewed January 22, 2018

Some of the best people to deal with at the Grand River Hotel. Hotel manager Larry and counter people Jenna and Jaylin. Fantastic. Certainly make you feel welcome. They do everything they can to make your stay comfortable Definitely will stay again. .

Thank Sharon R
Response from Brad S, General Manager at The Grand River Hotel, an Ascend Hotel Collection MemberResponded May 14, 2018

Thank you for your thoughtful review! Regards,

Reviewed January 12, 2018

Got to the motel at 8 pm. Paid cash and was told that they would have a hold on card for 50 dollars. Never had to pay that hold before but needed room so decided OK 50 was OK. Looked on bank account on the...More

Thank Barb H
Response from Brad S, General Manager at The Grand River Hotel, an Ascend Hotel Collection MemberResponded January 17, 2018

Barb, Thank you for sharing your experience with us. I am sorry that there was an issue with your credit card authorization. Please accept my apology. Regards, Brad GM

Reviewed December 10, 2017 via mobile

This hotel works well if you want to go out in downtown Grand Rapids, but don't want the expense of a hotel downtown. They have a free shuttle that goes till 1:00am. It was a much cheaper stay and you're not too far from downtown....More

2  Thank alwaysreadyfortravel
Response from Brad S, General Manager at The Grand River Hotel, an Ascend Hotel Collection MemberResponded December 22, 2017

Thank you so much for sharing your experience with us! Your feedback is very important to us and it is greatly appreciated! I look forward to meeting you on your next visit to The Grand River Hotel! Regards,

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Meeting Rooms
Banquet Room
Conference Facilities
Room Service
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$120 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Details
Price range
US$120 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
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Traveller (18)
Room & Suite (38)
Dining (10)
Pool & Beach (6)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Keaton M
October 2, 2017|
AnswerShow all 4 answers
Response from Raphael L | Reviewed this property |
They do offer a shuttle but I would call the hotel and ask. I am sure they would get you there but you just might have to Uber back. Thank Utah.
0
Votes
Carolyn L
June 27, 2017|
AnswerShow all 3 answers
Response from ddej0ng | Property representative |
No, I am sorry, we are not pet friendly.
0
Votes
Stacie D
April 17, 2017|
Answer
Response from ddej0ng | Property representative |
Our renovations are very minimal now, just fine detail touches that guests do not even experience. All rooms have been renovated and are ready for you!
0
Votes
Room Tips
"West facing rooms, face the busy highway"
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"I always choose high floors and did not spend the extra $$ for a river view"
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"odd numbered rooms on the 7th floor have a nice view of the river"
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"We stayed on the 7th floor and were pleased. Ask for a room with a view of the river!"
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