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The Grand River Hotel, an Ascend Hotel Collection Member

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Traveller (18)
Room & Suite (38)
Dining (10)
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Overview
  • Excellent17%
  • Very good21%
  • Average31%
  • Poor20%
  • Terrible11%
Travellers talk about
“free shuttle”(6 reviews)
“grand river”(11 reviews)
“chess game”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Rooms
Jul. 8Jul. 9
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (79)
There are newer reviews for The Grand River Hotel, an Ascend Hotel Collection Member
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Traveller rating
14
16
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9
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LanguageEnglish
14
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9
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All reviewsfree shuttlegrand riverchess gamecomplimentary coffee in the lobbystaff was friendly and accommodatinggreat hotel for the priceshuttle driverstayed one nightgreat view of the riverhotel restaurantclose to downtownlate checkbed was very comfortablefront desk staffwould stay againhot tubjenna
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21 - 25 of 78 reviews
Reviewed November 5, 2017

Checked into our room and were put next to a young family that not only did not attempt to keep their young children quiet but actually riled them up to make noise. I asked to be switched to another room and was accommodated. The room...More

Thank Five_Aces_Tx
Response from Robert B, Management Company at The Grand River Hotel, an Ascend Hotel Collection MemberResponded December 6, 2017

Thank you for your review of the hotel. I am sorry that you were placed in a room where there was a noisy child next door. I am also happy to hear that the guest services department accommodated your request and moved you to a...More

Reviewed October 29, 2017

First time at this hotel-plenty of free parking, check in was fast and easy- Haley checked us in, she was so nice to us and very helpful. Our room was clean and nice decor. The bed was very comfortable with great pillows. We stayed on...More

1  Thank michd61
Response from Brad S, General Manager at The Grand River Hotel, an Ascend Hotel Collection MemberResponded December 22, 2017

Thank you so much for sharing your experience with us! Your feedback is very important to us and it is greatly appreciated! I look forward to meeting you on your next visit to The Grand River Hotel! Regards,

Reviewed October 2, 2017

It hadn't been my first or even second choice and wasn't expecting much when we pulled up to the hotel. The neighborhood is rather industrial but very close to freeways, major roads and shopping. What e n we got inside the hotel lobby, we could...More

1  Thank kathya399
Response from Brad S, General Manager at The Grand River Hotel, an Ascend Hotel Collection MemberResponded December 22, 2017

Kathya399, Thank you so much for sharing your experience with us! Your feedback is very important to us and it is greatly appreciated! I look forward to meeting you on your next visit to The Grand River Hotel! Regards,

Reviewed October 2, 2017 via mobile

Although the hotel looks nice.. being kept awake by a horrible band, being lied to and leaving with a purse full of ants ruined this trip. It was almost 11pm when we finally switched rooms. Avoid at all costs.More

1  Thank Anchored05
Response from Robert B, Management Company at The Grand River Hotel, an Ascend Hotel Collection MemberResponded December 6, 2017

Thank you for your review. I am sorry to hear that you had issues with your stay. We did have a live band on the outdoor patio however, the band stops by 9pm. Please allow us the opportunity to make things right and give us...More

Reviewed October 1, 2017 via mobile

Not the worst hotel I've stayed at, but definitely not the best. You can tell they've tried to update the hotel, but it's not the nicest. The mattress was somewhat uncomfortable, the lamp in our room flashed on and off at random times, the bathroom...More

Thank erinmc83
Response from Robert B, Management Company at The Grand River Hotel, an Ascend Hotel Collection MemberResponded December 6, 2017

Thank you for your review Erin! The renovation has been completed and we are ready to accept our guests! Please allow us the opportunity to re-introduce you to the hotel! Thank you, Rob

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Meeting Rooms
Banquet Room
Conference Facilities
Room Service
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$120 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Details
Price range
US$120 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
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Traveller (18)
Room & Suite (38)
Dining (10)
Pool & Beach (6)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Keaton M
October 2, 2017|
AnswerShow all 4 answers
Response from Raphael L | Reviewed this property |
They do offer a shuttle but I would call the hotel and ask. I am sure they would get you there but you just might have to Uber back. Thank Utah.
0
Votes
Carolyn L
June 27, 2017|
AnswerShow all 3 answers
Response from ddej0ng | Property representative |
No, I am sorry, we are not pet friendly.
0
Votes
Stacie D
April 17, 2017|
Answer
Response from ddej0ng | Property representative |
Our renovations are very minimal now, just fine detail touches that guests do not even experience. All rooms have been renovated and are ready for you!
0
Votes
Room Tips
"If you can afford the slightly higher rate, book the river view room."
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"West facing rooms, face the busy highway"
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"I always choose high floors and did not spend the extra $$ for a river view"
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"odd numbered rooms on the 7th floor have a nice view of the river"
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