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Holiday Inn Grand Rapids - Airport

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Holiday Inn Grand Rapids - Airport
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191 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Grand Rapids - Airport
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Showing 190: English reviews
Dearborn, Michigan
Reviewed 6 May 2015

When we first checked in we were told to park around the back where it would be much easier for us, so we did. Upon moving our luggage into the room it smelled like someone had been smoking in the room all day. I notified the front desk and with no apologies they gave us a new room which was...

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Helpful?
Thank Joe L
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Thank you for taking time to review our hotel on trip advisor. I most certainly understand the frustration that you must be feeling based on this account of your stay. Our goal is to exceed our guests expectations in every way, on every stay and it appears that we fell short on this visit. I think we can both agree...

Tampa, Florida
Reviewed 29 April 2015

Very Nice and clean, Check in was very fast and with a smile, rooms were very clean and well stocked with toiletry. Bed was very comfy and room was spacious. Employee were very attentive to your needs and also will to answer any questions. All around the hotel are numerous restaurants within a few mins. drive. Every close to pretty...

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Helpful?
Thank Damian C
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Happy to hear that we were a "pleasant" surprise. Hopefully we can surprise you on your next booking as well. Thank you for the review.

Angola, Indiana
Reviewed 12 April 2015

My stay at this Holiday Inn was hands down the best so far. The ladies at the front desk were more than accommodating to my needs. They went above and beyond to get me a room with a good view and quiet neighbors. The Room itself was very clean, beautifully designed and all around comforting.

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Helpful?
Thank Phillip G
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Thank you for the review. I am glad to hear you were thrilled with our front desk staff!

Minneapolis, Minnesota
Reviewed 4 March 2015 via mobile

Lobby, restaurant, and hallways were very nice. Staff was nice and gym was small but usable. My room use subpar. Wall paper was pealing off the wall, plaster on ceiling and walls wasn't sanded and painted over, bathroom light over the shower was an exposed light bulb, door handle in bathroom door was falling off as screws were barely screwed...

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Helpful?
1Thank Phoenix A
IHGCare, Guest Relations Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Dear Phoenix A, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the front desk staff, restaurant and hallways. However, we’re sorry we fell below your expectation regarding the room and bathroom condition as well as cleanliness. We will address these concerns....

San Diego, California
Reviewed 4 March 2015

I spent a week in this hotel in January 2015. The room was very comfortable and clean. Wifi was fast and worked good. I was very happy with the service. The only thing that was lacking was that there was no breakfast included. They have their own restaurant on site and probably want to steer the business toward that. The...

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Helpful?
2Thank Timothy B
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Thank you for the review

Traverse City, Michigan
Reviewed 10 February 2015

Location is very good, near the freeway (96), and near 28th street. 28th street is excellent for restaurants, shops, other hotels, etc. If you're coming to the Grand Rapids area, and near the airport, this is a great location. Very convenient. When compared to other HI Express's in the area, this was priced well, too. Very clean. People were very...

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Thank Sean D
Reviewed 24 December 2014

Staid for a night with my family, as I have two big boys so reserved two rooms, one king and other with two queens. All perfect! Real king and queen bad, nice pillows, lots of space, really comfortable. Close to the airport and in the heart of Kentwood, east Grand Rapids. Nice bar and restaurant on site, nice fireplace in...

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1Thank rjmoreira
Reviewed 23 December 2014

My husband and I stayed here for one night during a four night visit. I would go back here. It's convenient to the airport. The bathroom is nice in that there is a water closet and a walk in shower separated by the sink. There is no shower curtain or door on the shower. You walk in and turn to...

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Thank lakelovinglady
Milwaukee, Wisconsin
Reviewed 2 December 2014

This was our 3rd visit to this property. We go annually for Thanksgiving and stay Wednesday - Saturday. Both my sister and I get two of their "suite" rooms (there are only 3 in the hotel). These are essentially king rooms with a conference room that is accessed off of the main room (not through the hall). The conference rooms...

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Thank Scott M
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Thank you for the review. We appreciate your loyalty every Thanksgiving. We will see you next year!

Landsborough, Australia
Reviewed 17 November 2014

This was our first night, plane got in at 6PM, so wanted a place close to the airport. we were later then expected for check-in due to baggage issues at the airport, however the staff were very friendly and helpful. bed was comfortable and the room was clean. there was a children's hockey team staying in the room next door...

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Helpful?
Thank Deon C
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Thank you for the review. I am glad we were able to give you a great place to sleep along with not being able to hear any noise, on what sounds like a very busy weekend. Thank you again for the repeat business,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly renovated Holiday Inn Grand Rapids, where business and leisure travelers receive award winning service at the cleanest hotel in the area. You'll find comfort and modern luxury at one of the most convenient locations in Grand Rapids. Exceptional hospitality and excitement are waiting for you here. We are located just minutes from downtown and situated only 3 miles from Gerald R Ford International airport, we are the perfect place to get a great night's rest. ... more   less 

Additional Information about Holiday Inn Grand Rapids - Airport

Address: 3063 Lake Eastbrook Blvd SE, Grand Rapids, MI 49512-1853
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $146 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Grand Rapids - Airport 3*
Number of rooms: 148
Reservation Options:
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Also Known As:
Holiday Inn Grand Rapids - Airport Hotel Kentwood
Holiday Inn Kentwood
Kentwood Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Grand Rapids - Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room on the south side of the building.”
 of 5 bubbles moparallen, 17 Jan 2017 | Read review
“I had a room on top floor facing south. It was quiet.”
 of 5 bubbles WallyD943, 19 Aug 2016 | Read review
“All rooms are pretty quiet. Sheets were SO soft!”
 of 5 bubbles MargaretB1, 20 Apr 2016 | Read review
“Eat outside”
 of 5 bubbles Chaitu2014, 10 Nov 2015 | Read review
“For a quite room take a top floor to the rear of the facility.”
 of 5 bubbles 756reginaldh, 21 Jul 2015 | Read review
5 of 5