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Hampton Inn & Suites Grand Rapids Airport / 28th St

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Hampton Inn & Suites Grand Rapids Airport \/ 28th St
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432 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn & Suites Grand Rapids Airport / 28th St
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Showing 430: English reviews
The Villages, FL, United States
Reviewed 11 July 2016

Very nice hotel - our only negative was finding it from 28th street - very confusing. We left at about 4:15 AM, which we understand is very early, but I could not find anyone at the front desk to confirm my bill and to hand in the keys. Otherwise our stay was very nice. One we located the hotel, the...

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Helpful?
Thank David M
Robert T, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Dear David, Thank you for your recent visit to the Hampton Inn and Suites Grand Rapids Airport and for providing your review on Tripadvisor. We appreciate the feedback and we will do everything we can to make sure we keep striving for the best. I know it can be a challenge to find us off the main street and we...

Baton Rouge, Louisiana
Reviewed 9 July 2016 via mobile

Overall a good property. Not impressed with any of the front desk staff. Breakfast was pretty good and the breakfast area was nice and clean. The gentleman working the breakfast area was great! Great location,convenient to the airport. It is rather difficult to find. Very quiet.

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Helpful?
Thank Rick N
Robert T, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Dear Rick, Please accept my thanks for your recent visit to our hotel and for providing your feedback. We value your opinion and will take your thoughts into consideration as we go forward at the property. I will address this with the desk staff to ensure they are meeting and exceeding your expectations as well as all of our guests...

Zurich, Switzerland
Reviewed 6 July 2016

The hotel was very nice, modern and clean. The room was large and comfortable. There was a nice pool and exercise room. The hotel staff was very friendly and helpful. The only drawback is that it is difficult to find, so some larger signage on the entrance roads would be helpful.

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Helpful?
Thank worldlywomantraveler
Robert T, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Dear Traveler, Thank you so much for your recent stay at the Hampton Inn and Suites Grand Rapids Airport and for taking the time to provide us with some feedback on your visit. I know we can be a little hard to find but I am glad you made it to us in the end. We continue to work with...

Bolingbrook, Illinois
Reviewed 1 July 2016

This is a standard HI. It is not the easiest hotel to find even with GPS. I was a bit disappointed that I was given the smallest room even as a Diamond member (but was not recognized as one by staff who checked me in) I also was not offered any water or snack.

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Helpful?
Thank gwmeyer31
Robert T, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Dear Valued Guest, Thank you for your recent visit to the Hampton Inn and Suites Grand Rapids Airport and for taking the time to offer a review. I am sorry for the difficulties in finding our location and I can appreciate that it is off the beaten path and the main roads. We will continue to look into ways we...

Canton, MI, United States
Reviewed 30 June 2016

A wonderful Hampton except that you have to navigate through a massive shopping area and the hotel is on Hotel Road not on 28th Street. Quick and efficient check-in/out. Nice pool and exercise equipment. Great staff!

Review collected in partnership with Hampton
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Thank Robert P
Robert T, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Dear Robert, I am so glad you were able to locate us on your most recent visit to Grand Rapids. While we are a little off the beaten path we hope this offers a more restful environment to our guests! We here at the Hampton Inn and Suites Grand Rapids Airport appreciate your business and for taking the time to...

EASTPOINTE
Reviewed 28 June 2016

The rating would be higher with my visit if is was not for the sticky carpet, mold in bathroom and the lack of attention to detail with the cleaning and bed making. The breakfast was good and hot. Friendly staff, clean pool and Jacuzzi.

Review collected in partnership with Hampton
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Helpful?
Thank Greg F
Robert T, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Dear Greg, I want to thank you for your recent stay at the Hampton Inn and Suites Grand Rapids Airport and for providing your feedback on Tripadvisor. I appreciate your kind words about the staff and I will be sure to pass your compliments along to them! We will continue to look into ways we can improve the condition of...

Japan
Reviewed 27 June 2016

I ended up booking this hotel at the last minute, and it proved to be a decent choice. I have stayed at several Hampton Inns, and this one was on par with all the others, for the most part. Check-in was easy and efficient, and the room was clean and comfortable. The only complaint I have was that the corridor...

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Helpful?
Thank travelgal681
Robert T, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Dear travelgal681, I wish to thank you for your most recent stay with the Hampton Inn and Suites Grand Rapids Airport and for posting your review on Tripadvisor. I am glad you found the majority of your stay to be an enjoyable one but I am sorry there were some lapses. As always, please make sure to let us know...

Jacksonville, AR
Reviewed 27 June 2016

We enjoyed our stay at the Grand Rapids Hampton Inn. We needed a place close to the Airport and this property met that requirement. The staff is very friendly. The rooms are clean. The location is convenient and safe.

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Thank brad120
Robert T, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Dear Brad, Thank you for the kind words you had to offer regarding your most recent visit to the Hampton Inn and Suites Grand Rapids Airport. My staff and I are very happy that we were able to deliver a positive experience for your trip and provide a convenient option while traveling through the Grand Rapids area. We look forward...

St. Clair Shores, United States
Reviewed 23 June 2016

Unbelievably rude hotel staff at check-in and check-out. I got the bait and switch at check-out and a manager who "warned" me how to "properly" check in the next time. I travel for work and stay in hotels weekly. I "know" how to check in and out. Save yourself a LOT of headaches and go with the local Holiday Inn...

Review collected in partnership with Hampton
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1Thank Roger H
Robert T, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Roger, I am very sorry you felt your rate was incorrect for your stay and we did adjust the rate for you prior to your departure without question. Per my earlier communication, I merely wished to advise you that corporate negotiated rates have restrictions that apply and are often only available on certain room types and that did not include...

Macomb, United States
Reviewed 15 June 2016

The hotel was very clean, staff very friendly and check in process seamless. I have never had anything but the best experiences at this hotel. I would recommend this hotel to anyone coming to this area.

Review collected in partnership with Hampton
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1Thank Scott M
Robert T, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Dear Scott, Please allow me to offer you my thanks for your review. We appreciate your business and your feedback and I am delighted you had an excellent stay! I will be sure to pass along your compliments to the rest of the staff. We certainly value the recommendations of our guests and we look forward to the opportunity to...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
We take the stress out of flying here at the Hampton Inn & Suites?? hotel in Grand Rapids-Airport/28th Street, MI. Just one-half mile from the Gerald R. Ford International Airport, it takes a mere five minutes to get to the terminal from our hotel. Grand Rapids itself lies just minutes away and offers a huge array of amenities and activities to please any business traveler or family on vacation. Within just a few miles of our hotel in Grand Rapids you'll find golf, bowling, shopping, an ice arena, horseback riding and many of the city's best-known businesses. ... more   less 

Additional Information about Hampton Inn & Suites Grand Rapids Airport / 28th St

Address: 5200 28th St SE, Grand Rapids, MI 49512-7704
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $155 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Grand Rapids Airport / 28th St 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Hampton Inn And Suites Grand Rapids Airport / 28th St
Hampton Inn & Suites Grand Rapids Airport / 28th St Hotel Grand Rapids
Hampton Inn Grand Rapids
Grand Rapids Hampton Inn
Hotel Style:
#5 Romantic Hotel in Grand Rapids
#7 Family Hotel in Grand Rapids
#8 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites Grand Rapids Airport / 28th St staff and other travellers.
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Questions? Get answers from Hampton Inn & Suites Grand Rapids Airport / 28th St staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The lower the number, the further from the elevator; especially important for first floor rooms.”
 of 5 bubbles X5819JAscottd, 31 Dec 2016 | Read review
“I loved that there were multiple plugs for all our electronics. My daughter loved the pool.”
 of 5 bubbles slewis1737, 22 Jul 2016 | Read review
“Do not get stuck with 342.”
 of 5 bubbles gwmeyer31, 1 Jul 2016 | Read review
“You can easily walk next door to the Spring Hill Suites, where there is a full bar.”
 of 5 bubbles brad120, 27 Jun 2016 | Read review
“Ask for a first floor room. They only have one elevator.”
 of 5 bubbles Wakemaker, 25 May 2016 | Read review
5 of 5