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JW Marriott Grand Rapids

1,001 reviews
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Traveller (289)
Room & Suite (114)
Dining (13)
Overview
  • Excellent76%
  • Very good17%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“steam rooms”(25 reviews)
“separate tub”(14 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from JW Marriott Grand Rapids
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,001)Write a Review
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All reviewsthe concierge loungesteam roomsseparate tubdouble showergreat hotelfloor to ceiling windowsriver viewself parkingroom serviceupscale hotelart prizehigh flooramway hotelvalet servicebusiness tripcorner roomconvention center
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1 - 5 of 990 reviews
Reviewed 2 days ago

Very nice JW property in downtown Grand Rapids. Very close to good restaurants, bars, and many other attractions. I stay at this JW each time I come to Grand Rapids for work. Best hotel in the area, that i've stayed at! Always clean. Lobby restaurant...More

Thank Brad R
Reviewed 3 days ago via mobile

Room was wonderful. Room service was very pleasant. Food was less than perfect. Should have gone out to bring something in. Still we will try again. Recommend going up to top floor and looking down to lobby- fun architecture.

Thank Sara S
Reviewed 4 days ago via mobile

I used to stay here when I travel to Grand Rapids frequently. My stay this time is basically ok. But, I was very disappointed yesterday when I was back from work at about 5pm and found out my room was still not cleaned up by...More

Thank Natalie C
Response from Tracy356, Manager at JW Marriott Grand RapidsResponded 2 days ago

Dear Natalie C- Thank you for sharing your experience with us. We're sorry to hear about the housekeeping issue you experienced. Would you mind sending us a direct message with the room number and dates of your stay? As you stated, this is not our...More

Reviewed 1 week ago

We stayed at the JW Marriott for three nights, to include their New Year's Eve party. We were warmly welcomed, and the staff, particularly in the restaurant, we wonderfully friendly and accommodating. We also used the spa, where the staff were also flexible to our...More

Thank Kanikoski
Reviewed 1 week ago via mobile

My first time actually doing anything for my winter birthday! I decided to enjoy a spa day with some of my favorite ladies at The Spa at JW Marriott!! Excellent service we will definitely be back. Stayed the night in one of the king rooms...More

Thank Charmetha A
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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$292 - US$381 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Grand Rapids
#1 Romantic Hotel in Grand Rapids
#2 Family Hotel in Grand Rapids
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$292 - US$381 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Grand Rapids
#1 Romantic Hotel in Grand Rapids
#2 Family Hotel in Grand Rapids
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (289)
Room & Suite (114)
Dining (13)
Pool & Beach (5)
Hotel & Grounds (186)
Bathroom (25)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Mercedes W
9 September 2017|
Answer
Response from DH131524 | Reviewed this property |
We did make a reservation, but at the time there was no cost. I'd call ahead to confirm. Cheers.
0
Votes
Best_traveler_now
20 June 2017|
AnswerShow all 6 answers
Response from Joel S | Reviewed this property |
Yes
0
Votes
Handicapable
6 February 2017|
Answer
Response from Tracy356 | Property representative |
Yes, yes and yes!
1
Vote
Room Tips
"rooms facing the river are best"
Read review
"we stayed in a high floor with a river view and were very pleased"
Read review
"Higher floors have better views."
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"River view, high floor"
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