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Very nice JW property in downtown Grand Rapids. Very close to good restaurants, bars, and many other attractions. I stay at this JW each time I come to Grand Rapids for work. Best hotel in the area, that i've stayed at! Always clean. Lobby restaurant...More
Room was wonderful. Room service was very pleasant. Food was less than perfect. Should have gone out to bring something in. Still we will try again. Recommend going up to top floor and looking down to lobby- fun architecture.
I used to stay here when I travel to Grand Rapids frequently. My stay this time is basically ok. But, I was very disappointed yesterday when I was back from work at about 5pm and found out my room was still not cleaned up by...More
Thank Natalie C
Response from Tracy356, Manager at JW Marriott Grand RapidsResponded 2 days ago
Dear Natalie C-
Thank you for sharing your experience with us. We're sorry to hear about the housekeeping issue you experienced. Would you mind sending us a direct message with the room number and dates of your stay? As you stated, this is not our...More
We stayed at the JW Marriott for three nights, to include their New Year's Eve party. We were warmly welcomed, and the staff, particularly in the restaurant, we wonderfully friendly and accommodating. We also used the spa, where the staff were also flexible to our...More
My first time actually doing anything for my winter birthday! I decided to enjoy a spa day with some of my favorite ladies at The Spa at JW Marriott!! Excellent service we will definitely be back. Stayed the night in one of the king rooms...More