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JW Marriott Grand Rapids

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JW Marriott Grand Rapids
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903 Reviews from our TripAdvisor Community

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Adrian, Michigan
Reviewed 1 week ago via mobile

The view of my room on the 13th floor was a spectacular one of the Grand River. The room was clean, the bed and sheets were comfortable. The bathroom was spacious with a shower and a bath. Both were relaxing. The only problem I have was at times it felt like I could hear everything. Almost like the walls were...

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Helpful?
Thank BLT74
Michigan
Reviewed 1 week ago

I honestly can't say enough nice things about the hotel or, more importantly, the people who took care of us. We were on the top floor and were able to enjoy the Concierge room. Everything was truly great, slightly small room but extremely comfortable so it didn't matter. Very nice shower. Will definitely be back!

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1Thank LORIAVWTRAVELS
Grand Rapids, Michigan
Reviewed 1 week ago

Take a deep breath and enjoy this nice hotel situated on the river in Downtown Grand Rapids. Super walkable, fresh and nice hotel. Parking garage is right near hotel and everything about it was enjoyable. Got massages there before a night out and highly recommend a spa service. Enjoy!

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Thank tech_travel_girl
Jenison, Michigan
Reviewed 2 weeks ago

Had a great stay at the JW. Checkin was a breeze. I had booked the romance package and it was just what I expected. It was awesome. They put us on the 15 th floor on the riverside. Very nice room and view. The service all around was exceptional ! The staff at JW is outstanding !!

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Thank Maryjo D
Chicago, Illinois
Reviewed 2 weeks ago

This hotel never disappoints. It will always be one of my favorite hotels to visit. Vada was extremely helpful and always had a smile on her face when we walked past the front desk. I always recommend this hotel and will continue to do so. Thanks for another great stay!

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Thank kmc7541
East Lansing, Michigan, United States
Reviewed 2 weeks ago via mobile

I would have loved this hotel until the bass from the band woke me up at 8am. I loved the band at night but being woken up at 8am was unpleasant. The entire reason I got the room was to be able to sleep in.

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Helpful?
Thank Travis S
Tracy356, Manager at JW Marriott Grand Rapids, responded to this review

Dear Travis S- Thank you for your recent visit. We apologize that you were awakened in the morning by our lobby music and were unable to sleep in. We hope that you enjoyed the rest of your stay and we can host you again in the future. At your service, Tracy

Reviewed 2 weeks ago via mobile

We have stayed at this hotel several times. This time we booked two rooms connecting and the experience was not good. Have ordered room service twice, both times they didn't bring silverware or beverages and had to wait letting our food get cold and in one case ice cream melt. We ordered kids desserts for our kids and were charged...

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Helpful?
Thank Corie C
Tracy356, Manager at JW Marriott Grand Rapids, responded to this review

Dear Corie C- We're so sorry to hear about the issues you experienced with room service during your stay. This is definitely not typical and we apologize. If you would kindly reach out to Brittany Miller at bmiller@ahchospitality.com, a manager here who is aware of your feedback and would like to discuss with you in more detail. We appreciate your...

Charlotte, North Carolina
Reviewed 2 weeks ago

Cool location on the river, with a lot to do within walking distance. Convenient self parking available. Big room with a unique shape and huge windows that span the whole front wall. Mahogany wood covers most of the other walls. Complimentary shoe shine service was a nice addition. The price was very reasonable for the level of luxury. My experience...

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Thank Ryan J
Chicago, Illinois
Reviewed 3 weeks ago via mobile

First time in Grand Rapids. Had a business meeting and brought my family for an overnight. The entire staff was exceptionally helpful and friendly with a very clean and well appointment room. Well done JW!

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Thank jdc9700
Reviewed 3 weeks ago via mobile

What an incredible hotel..... 1st class service. From the valet to the front desk to the friendly housekeeping staff in the hallways. Incredible SixoneSix Food and Beverage experience. Crafted cocktails made by friendly & knowledgeable bartenders. This hotel knows service, CLEAN rooms and lobby. Only place to stay in Grand Rapids!

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Helpful?
Thank Brian S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 37" plasma TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways to The Spa, the JW raises the bar. In luxury. In service. In dining. In everything. ... more   less 

Additional Information about JW Marriott Grand Rapids

Address: 235 Louis Campau Prom, Grand Rapids, MI 49503
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $396 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Grand Rapids 4*
Number of rooms: 336
Reservation Options:
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Also Known As:
Marriott Grand Rapids
Grand Rapids Marriott
Hotel Style:
#1 Business Hotel in Grand Rapids
#1 Romantic Hotel in Grand Rapids
#2 Family Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Grand Rapids staff and other travellers.
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Questions? Get answers from JW Marriott Grand Rapids staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River View”
 of 5 bubbles tech_travel_girl, 12 Mar 2017 | Read review
“Higher floors a very good view of the city or river. We were on the 15th floor and it was awesome !”
 of 5 bubbles maryjod674, 6 Mar 2017 | Read review
“Higher floors better views”
  • View from Concierge lounge
  • View from Conceirge Lounge
 of 5 bubbles StephanieC92812, 22 Feb 2017 | Read review
“Ask for a high floor; the view is incredible!”
 of 5 bubbles lizrumney, 2 Feb 2017 | Read review
“The river view is the best for at night. Ask for a corner room for the best views and quietest rooms.”
 of 5 bubbles Finediner1777, 17 Jan 2017 | Read review
5 of 5