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JW Marriott Grand Rapids

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JW Marriott Grand Rapids
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881 Reviews from our TripAdvisor Community

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Showing 872: English reviews
Utah
Reviewed 17 November 2016

JW Marriott is in a wonderful location, central to Grand Rapids and right downtown. The hotel is very impressive with excellent service and accommodations. Wonderful restaurants and the staff was most helpful.

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Helpful?
Thank UtahVW
Crown Point, Indiana
Reviewed 16 November 2016

My husband and I come to Grand Rapids and stay at the JW at least once a year. We love the hotel and the service is excellent. From the valet and the front desk to Mixology and the house keepers, they all aim to please. On this visit we did not eat at the in house restaurant 616, but we...

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Thank enjoyasmile
Reviewed 15 November 2016

I could not have asked for better service from every level of employee or at their fantastic 616 restaurant. Luxurious, modern and simply amazing hotel. They happily accommodated our large block of rooms and got our family on the same floor with nearby rooms.

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Thank Tracie S
Saint Louis, Missouri
Reviewed 14 November 2016

I would highly recommend this hotel for a business trip stay. It is very professional and clean. The view from the rooms and foyer is excellent. I will be reviewing the restaurant and bar separately, but I can say that those were both very good. The reason I would not give this hotel a 5 is because it did not...

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Thank Matthew L
Reviewed 11 November 2016 via mobile

I'm a very frequent business traveler. This JW is a fantastic hotel. This was my second stay and I will be back. The rooms are very comfortable, clean, and high end. The bar is fantastic. Love the views of the river. Service was great. Two thumbs up!

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Thank Billsmithal
Washington DC, District of Columbia
Reviewed 8 November 2016

I had high expectations for this hotel. As a frequent traveler, I expect a certain level of service from the JW brand. However, from checkin to checkout, the experience was a disaster. I will certainly never stay at this location again or recommend it for future business Or leisure travel. The front desk staff were the primary cause of my...

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Helpful?
Thank GoldElite2000
Tracy356, Manager at JW Marriott Grand Rapids, responded to this review

Dear GoldElite2000- Thank you for your feedback. We apologize for the issues you experienced during your stay. Despite our best efforts, situations sometimes occur that are beyond our control. Our staff did the best they could during the outage and we're sorry that our attempts to reach out to you to right the situation were not successful. At your service,...

Michigan
Reviewed 7 November 2016

The JW Marriott is immaculate, upscale and just beautiful, conveniently located in downtown Grand Rapids close to sporting events, restaurants, bars, museums, and businesses. You can walk around downtown outside weather permitting, or you may use the indoor sky walk, which connects to almost everywhere in the downtown area including the Amway Hotel and Van Adel. The room was located...

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Thank 14KKimberly
Ann Arbor, Michigan
Reviewed 4 November 2016

In my family. Grand Rapids Michigan is a often traveled destination and we often stay at the JW Marriott. 1.) The hotel is beautiful with beautiful views and clean beautiful views, and is connected to something called the 'Grand Rapids Habitrail' or something along those lines, and virtually you can get anywhere in Grand Rapids without going outside. 2.) The...

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Thank vladimirmichigan
Sterling Heights
Reviewed 31 October 2016 via mobile

Soooo glad the Amway was booked. The JW was so less crowded, so much more classy and friendly and so modern. Such a long, ugly trip on the freeway to get there. It took us 1 1/2 hours longer to arrive. I was annoyed, frustrated and cranky when I checked in and then the young lady at the desk (I...

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Thank BeththeResearcher
Reviewed 29 October 2016 via mobile

Staff friendly and helpful. I really liked the valet's uniforms (sounds silly, but they are a modern take on classic uniform. Very cool.) Common areas stunning with views of the river. They gave us handicapped accessible room. Large bathroom. Huge windows with lots of light. Clean, comfortable. Heating/cooling system very quiet. Spa was delightful - I had a quick manicure...

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Thank Regnig4

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 37" plasma TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways to The Spa, the JW raises the bar. In luxury. In service. In dining. In everything. ... more   less 

Additional Information about JW Marriott Grand Rapids

Address: 235 Louis Campau Prom, Grand Rapids, MI 49503
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $379 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Grand Rapids 4*
Number of rooms: 336
Reservation Options:
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Also Known As:
Marriott Grand Rapids
Grand Rapids Marriott
Hotel Style:
#1 Spa Hotel in Grand Rapids
#1 Romantic Hotel in Grand Rapids
#1 Business Hotel in Grand Rapids
#2 Family Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Grand Rapids staff and other travellers.
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Questions? Get answers from JW Marriott Grand Rapids staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The river view is the best for at night. Ask for a corner room for the best views and quietest rooms.”
 of 5 bubbles Finediner1777, 17 Jan 2017 | Read review
“Rooms facing the river have the best views”
 of 5 bubbles 664betsym, 12 Jan 2017 | Read review
“The town is beautiful and the hotel is built in a way that probably doesn't have a bad view in any of the rooms”
 of 5 bubbles travelstooofthen, 3 Jan 2017 | Read review
“Request a high, river view room”
 of 5 bubbles 422daley, 1 Jan 2017 | Read review
“Choice of city or river view rooms - choose city”
 of 5 bubbles OrmondBeachFL, 21 Dec 2016 | Read review
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