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BEST WESTERN Hospitality Hotel & Suites

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BEST WESTERN Hospitality Hotel & Suites
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465 Reviews from our TripAdvisor Community

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Showing 464: English reviews
Cambridge, Ontario, Canada
Reviewed 3 days ago NEW

We had a very nice time during our recent stay at the Best Western. The breakfast provided was very good and the staff were helpful and friendly. The pool was well maintained and the hot tub was working. Easy access off the 96 made it convenient to family in the area and to my son's college.

Review collected in partnership with Best Western
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Helpful?
Thank W6435YFsharonp
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Dear W6435YFsharonp, Thank you so much for your wonderful, 5 star review! It is always nice to hear from our guests. It is guests like you that make our jobs so rewarding. We are so glad you enjoyed your time with us and would love to serve you and your family again next time you are in town visiting your...

Reviewed 4 days ago NEW

Got stuck in GR because of an ice storm on January 16. Was hoping to find a fair price at a nice property and Meagan (?) could not have been more understanding. She gave me a great room at a great price, a welcome bag with water and M&Ms, an invitation to the light dinner served from 5-7 PM and...

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Helpful?
Thank Tom C
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Tom - Thank you so much for your great rating and kind review! Meagan wanted me to thank you personally for your kind words. Flight delays and bad weather are always frustrating, and we like to be able to provide a "home away from home". We always strive for superior customer service and when we've reached that goal it's great...

Livonia, MI
Reviewed 1 week ago

Stayed two nights after Christmas. Front Desk Staff was friendly and helpful. Room was clean, quiet and beds were comfortable. Breakfast was good with a lot of choices. Enjoyed having an included light dinner set out each night. First night was salad, chicken fajitas, or hot dogs. Second night was salad, stir fry or hot dogs. They even served a...

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Helpful?
Thank michiganbeachflower
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you so much for your great review and kind response! We are so happy to hear when our guests have a great experience with us. It let's us know that we are meeting our goals and giving our guests an enjoyable stay! We're delighted to hear that you will be staying with us in your future travels. We look...

GRAND RAPIDS, United States
Reviewed 1 week ago

I was very pleased with the quality of this hotel. The pool and hot tub were great, which was the reason for our stay, to let the kids play. It was relaxing, comfortable, and a great feel all around. I will be choosing Best Western next time I need a hotel.

Review collected in partnership with Best Western
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Helpful?
Thank N5771QNcourtneyb
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you so much for your great review and rating! We love to hear from our guests when they've had a great stay and we're so pleased that you chose us for your family getaway! Thank you so much for choosing us and we hope to see you again in the future!

Rockford
Reviewed 2 weeks ago

The room was clean, fridge worked great, pool is good size, staff was awesome. We didn't try the breakfast but it looked to have lots of selections. Hotel is in a busy area but we didn't hear any noise from the surrounding rooms or outside!

Review collected in partnership with Best Western
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Helpful?
Thank tonia970
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thanks so much for sharing your comments about your recent stay with us. We strive to give all our guests the best in service and accommodations and are glad to know you enjoyed your time here. We appreciate your compliments and hope you will let us serve you here again.

Grand Rapids, Michigan
Reviewed 2 weeks ago

Customer was superb. Rooms were clean. Wi-fi was free. Enjoyed the swimming pool/hot tub. Parking was free. Breakfast was free. It was not the continental breakfast. Pancakes, eggs, bacon and etc. was served hot and fresh. This stay was a better than expected.

Review collected in partnership with Best Western
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Helpful?
Thank navyguyas39
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for your lovely review and for recognizing a job well done by our team, they were all keen for me to thank you for picking them out as having performed so well during your stay with us. We also appreciate your kind words about our breakfast, we strive to provide the best for our guests and are so...

Sacramento, California
Reviewed 2 weeks ago

Excellent staff and very attentive. The shuttle to the airport begins at 4 am, so we're we able to arrive at the airport by 5:30 am. We were offered breakfast to in the morning, which was a nice perk as well. One of the higher end Best Western Hotels I have stayed at overnight.. the location is next to the...

Review collected in partnership with Best Western
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Helpful?
Thank juliemc2017
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Dear juliemc2017, Thank you for your five star rating!! We are so glad to hear that you enjoyed your stay with us, and that we exceeded your expectations in our breakfast. We love to know that you have liked your stay even when our location so close to the interstate isn't always ideal. I will be sure to let our...

Rochester, New York
Reviewed 3 weeks ago

Very awesome stay. Clean room and helpful staff. Food was fresh. Staff went out of way to get me an non meat item for dinner. My friend lost her phone and staff went out of way to help her find it. So pleasant.

Review collected in partnership with Best Western
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Helpful?
2Thank fredanp
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Dear fredanp, We are all so pleased to see that you enjoyed every aspect of your experience here and the team were anxious for me to pass on their personal thanks for mentioning a job well done. We hope you will come stay with us again very soon.

Petrolia, Canada
Reviewed 3 weeks ago

This is a wonderful hotel. The staff are all friendly and helpful. The public areas are tastefully decorated; the guest rooms are large, clean and comfortable. A clean, well-appointed breakfast area (complimentary) is available in this conveniently located, reasonably priced hotel. We'll definitely stay again.

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Helpful?
1Thank Laura N
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Laura, Thank you so much for your five star rating and kind review. We always strive for superior customer service and providing our guests a great experience. When we meet those goals it's wonderful to hear about it! We sincerely hope you come visit us again in your future travels!

Ann Arbor, Michigan
Reviewed 3 weeks ago via mobile

We stayed here while on our beer tour. The bed and pillows were AMAZING. The continental breakfast was very impressive, lots of choices and there were protein items available and not just breads and bagels. Very similar to Holiday Inn Express. We'll be back!

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Helpful?
1Thank mrsgfive
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you so much for your five star rating and for such kind compliments! We love to hear when our guests are able to enjoy their getaways and take a "mini-vacation" from the stresses of life! We're thrilled we were able to assist you in your relaxing weekend! We hope to see you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 

Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $106 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hospitality Hotel & Suites 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Best Western Hospitality Hotel And Suites
Best Western Hospitality Hotel Grand Rapids
Best Western Grand Rapids
Grand Rapids Best Western
Hotel Style:
#18 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hospitality Hotel & Suites staff and other travellers.
4 questions
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Cassopolis, Michigan
Caro, Michigan
7 months ago

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Questions? Get answers from BEST WESTERN Hospitality Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing the courtyard. It is away from the parking lots and streets for quietness.”
 of 5 bubbles michiganbeachflower, 9 Jan 2017 | Read review
“back of hotel tends to be quiet or at least away from pool”
 of 5 bubbles robbb762, 28 Sep 2016 | Read review
“We were on the inside of the "horseshoe", first floor towards the back and it was quiet.”
 of 5 bubbles 258sandik, 30 Aug 2016 | Read review
“Pool is on the first floor, breakfast is on the second floor”
 of 5 bubbles kweaver2016, 22 Aug 2016 | Read review
“I like the second floor..you have a window to look out of”
 of 5 bubbles D8376MZkathyr, 28 Jul 2016 | Read review
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