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    Best Western Hospitality Hotel & Suites

    5500 28th St SE, Grand Rapids, MI 49512-2052
    Hotel website
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    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$235
          US$129
          SAVE US$106
          US$235
          US$129
          SAVE US$106
          US$235
          US$129
          SAVE US$106
          Traveller (70)
          Room & Suite (22)
          Dining (5)
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          Overview
          • Excellent42%
          • Very good25%
          • Average16%
          • Poor9%
          • Terrible8%
          Travellers talk about
          “jacuzzi room” (6 reviews)
          “hot tub” (28 reviews)
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Free Airport Transportation
          Room Service
          Suites
          Fitness centre
          Multilingual Staff
          Pets Allowed
          Wheelchair Access
          Business Centre
          Laundry Service
          Self-Serve Laundry
          Shuttle Bus Service
          2.5 Star Hotel
          All hotel details
          Offers from Best Western Hospitality Hotel & Suites
          Special Offer: $10 GIFT CARD EVERY NIGHT
          Hotel deals
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          Rooms
          Jul 2Jul 3
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (509)
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          There are newer reviews for Best Western Hospitality Hotel & Suites See the most recent reviews

          81 - 85 of 509 reviews

          Reviewed 1 October 2016 via mobile

          Many positive things to say about this place. King suite very reasonably priced, very spacious, with two full bathrooms and two large flat screen TVs. Very clean. Great helpful people at check in, even though I had messed up the reservation. Good location right off...More

          Thank Mary K
          Response from Everest K, General Manager at Best Western Hospitality Hotel & SuitesResponded 5 October 2016

          Thank you so much for staying with us and posting your review. We are sorry for the inconvenience with the lighting and your room location. I can understand how this would cause a problem. We are glad that you were able to enjoy other aspects...More

          Reviewed 28 September 2016

          ok for the price I paid online, but still a bit pricey. Clean, nothing too special. Overall an ok experience. Breakfast was good. Front desk service was a good. Pool nothing to note, average. Rooms average.

          Thank Ecotour36
          Response from Marlin A, Director of Sales at Best Western Hospitality Hotel & SuitesResponded 29 September 2016

          Thank you for taking the time to write a review about your recent stay with us. We really appreciate your feedback. I'm glad you were able to enjoy breakfast, and hope we can provide you with a better value the next time you are here.

          Reviewed 26 September 2016

          Hotel was clean. Bed comfortable. Good location. Amenities acceptable. Nice pool. Exercise room too hot with minimal equipment. Breakfast food quality very poor, ate somewhere else. A little expensive for this level of qualityMore

          Review collected in partnership with Best Western
          Thank Clark B
          Response from Marlin A, Director of Sales at Best Western Hospitality Hotel & SuitesResponded 27 September 2016

          Thank you very much for posting your candid comments about your recent stay with us. We value specific and timely feedback from our guests. I have let our maintenance know the issue with the exercise room. If you'd like to discuss your issues further please...More

          Reviewed 26 September 2016

          So I have stayed at this hotel several times and usually, I am completely satisfied even if their is a problem, they are usually good about making it "right and satisfying" to me. However this experience was a nightmare!!! As I called to book my...More

          Review collected in partnership with Best Western
          Thank Brandon O
          Response from Marlin A, Director of Sales at Best Western Hospitality Hotel & SuitesResponded 27 September 2016

          Dear Brandon, I apologize for the way Rose handled your gift card. You are correct that amount definitely should have been applied before holding the remaining amount for your room. This is not our standard of customer service. I am also sorry that she didn't...More

          Reviewed 26 September 2016

          Breakfast was better than average, staff friendly, convenient location, hotel grounds were attractive. The restaurants nearby gave a discount when presented with key card. Pool and fitness center were well maintained and nice. Staff at the front desk were knowledgeable and helpful. I was a...More

          Review collected in partnership with Best Western
          Thank Karl V
          Response from Marlin A, Director of Sales at Best Western Hospitality Hotel & SuitesResponded 27 September 2016

          Thank you Karl for your review and rating. Our maintenance team has fixed the door issue and I thank you for bringing it to our attention. We look forward to you staying with again soon.

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          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Free Parking
          • Fitness Centre with Gym / Workout Room
          • Pool
          • Breakfast included
          • Room Service
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Free Parking
          • Business Centre with Internet Access
          • Meeting Rooms
          • Self-Serve Laundry
          • Breakfast included
          • Multilingual Staff
          • Shuttle Bus Service
          • Room Service
          • Airport Transportation
          • Laundry Service
          • Banquet Room
          • Conference Facilities
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Microwave
          • Things to do
          • Fitness Centre with Gym / Workout Room
          • Hot Tub
          • Pool
          Details
          • Price range
          • US$108 - US$182 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #16 Business Hotel in Grand Rapids
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Accessible rooms ,
          • Family Rooms
          • Number of rooms
          • 120
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Best Western, Expedia, Hotwire, Priceline, Hotels.com, Travelocity, TripOnline SA, Cancelon and HotelQuickly so you can book your Best Western Hospitality Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • United States >
          • Michigan >
          • Kent County >
          • Grand Rapids
          • Also Known As
          • Best Western Hospitality Hotel Grand Rapids ,
          • Best Western Hospitality Hotel And Suites ,
          • Best Western Grand Rapids ,
          • Grand Rapids Best Western
          Add Photo Photos
          Traveller (70)
          Room & Suite (22)
          Dining (5)
          Pool & Beach (5)
          Hotel & Grounds (48)
          Bathroom (12)
          Family and Play Areas (1)
          Business Centre & Event Rooms (1)
          Nearby
          Sponsored by:
          Baymont Inn & Suites Grand Rapids Airport
          816 reviews
          .18 km away
           
          Econo Lodge & Suites
          164 reviews
          .25 km away
           
          Holiday Inn Express Hotel & Suites Grand Rapids Airport
          247 reviews
          .48 km away
           
          Country Inn & Suites By Carlson, Grand Rapids Airport
          430 reviews
          .40 km away
           
          Nearby Restaurants
          Tim Hortons
          10 reviews
          .21 km away
          Smokey Bones BBQ & Grill
          192 reviews
          1.21 km away
          Brann's Steakhouse & Sports Grille
          132 reviews
          .11 km away
          Bagger Daves
          109 reviews
          .23 km away
          Nearby Attractions
          Sky Zone Indoor Trampoline Park
          29 reviews
          3.65 km away
          Ada Township Covered Bridge
          35 reviews
          5.81 km away
          Gravel Bottom Craft Brewery & Supply
          8 reviews
          6.21 km away
          Quail Ridge Golf Club
          15 reviews
          6.02 km away
          Questions & AnswersAsk a question
          duber2016
          Does hotel offer discount for Spectrum Health clients?
          27 October 2016|
          Answer
          Response from Desiree S | Property representative |
          Yes, we do offer a medical discount for anyone needing it. Feel free to give us a call anytime for more information.
          0
          Votes
          bellealice
          Is the pool nice and warm?
          7 June 2016|
          Answer Show all 3 answers
          Response from William S | Reviewed this property |
          Yes the pool is warm not freezing cold like some hotels. They also have a hot tub which is very nice
          1
          Vote
          debj122015
          Hi I would like to know if there is a shuttle to Meijer gardens and tth schedule. If you do not provide do you know the taxi fare? thank you
          25 October 2015|
          Answer Show all 4 answers
          Response from Mar R R | Reviewed this property |
          Sorry, I am not familiar with that information. As someone else stated calling the front desk is best.
          0
          Votes
          Room Tips
          "I chose a room away from the exit doors in case people came in and out a lot during the evening."
          Read review
          "Don't stay here"
          Read review
          "Main floor close to exits provides extra convenience."
          Read review
          "Ask for a room facing the courtyard. It is away from the parking lots and streets for quietness."
          Read review
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