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room was was old and tired. needs new carpet, new paint. Almost no light- even with all the lights on i still needed my flashlight to unpack my bag. Stains on the such. Downstairs restaurant is pretty bad to. Saving grace is that the bar...More
Response from Caitlin P, Front Office Manager at Holiday Inn Grand Rapids DowntownResponded 2 days ago
Thank you for taking the time to post about your stay. I'm so sorry to hear that we didn't meet your expectations! We strive to consistently provide superior service and accommodations and your comments are very important to us. We hope you'll visit again so...More
My husband and I needed a getaway. While we were in the area he wanted to try the breweries. This location was perfect. It was a short drive to everything. Many places were within walking distance but with all the beggers on every corner, or...More
Thank Tammy C
Response from Caitlin P, Front Office Manager at Holiday Inn Grand Rapids DowntownResponded 31 August 2017
Thank you for your wonderful post! I'm so happy to hear that you enjoyed your experience at the Holiday Inn Grand Rapids Downtown and that our staff took such good care of you. We hope you'll visit us again the next time you're in...More
I booked rooms for business travel in October. The reception person was quite rude. The rate was incorrect (I booked on IHG and I'm a Spire Elite member) and I had to get her manager to correct the information. The rooms are very old, outdated...More
Thank Terry S
Response from Caitlin P, Front Office Manager at Holiday Inn Grand Rapids DowntownResponded 6 days ago
Thank you for posting about your experience with us. I am so sorry to hear that we let you down. We take great pride in providing superior service and accommodations and as a Spire Elite member with IHG Rewards Club, your comments are truly...More
My fiancé stayed overnight while we were in Grand Rapids for a quick getaway as a surprise for his birthday. I had emailed prior to our arrival to see about the possibility of the upgrade with my Platinum IHG status and early check in. The...More
Response from Caitlin P, Front Office Manager at Holiday Inn Grand Rapids DowntownResponded 2 weeks ago
Thank you so much for posting! I'm so glad to hear that your stay with us was nearly perfect! We hope to welcome you back again soon - and hopefully with better weather! Safe travels!
My husband and I got married last October 2016 in downtown Grand Rapids. We reserved a room block of 20 rooms for our guests to stay costing each over $200/night in addition to buying a $200 minimum breakfast voucher that is required for the room...More
Response from IHGService, Guest Relations Manager at Holiday Inn Grand Rapids DowntownResponded 2 weeks ago
Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel due to the level of service you received. We take comments such as these seriously and...More
US$155 - US$253 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#3 Green Hotel in Grand Rapids
#16 Family Hotel in Grand Rapids
Non-Smoking Rooms ,
Number of rooms
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Kent County >
Also Known As
Holiday Inn Grand Rapids Downtown Hotel Grand Rapids ,