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Crowne Plaza Grand Rapids (Airport)

CrownePlaza.comUS$109*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Crowne Plaza Grand Rapids (Airport)
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292 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Grand Rapids (Airport)
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Showing 287: English reviews
Big Rapids, Michigan
Reviewed 14 March 2017

Returning after a 3 week trip (used the park.fly sleep option). One of few in area that goes up to 3 weeks parking for 1 night stay. Plane delayed until 3 AM and still had shuttle in service. Very kind to a very weary traveler. Only downside was housekeeping trying to get in room at 8. That was on me...

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Helpful?
Thank bluebike16
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you for taking the time to leave your comments on our property. We are pleased to hear that you enjoyed your time with us and found our staff to be accommodating to your needs. We are sorry to hear that your sleep was interrupted by housekeeping after you had put up the "Do Not Disturb" sign up....

Chicago, Illinois
Reviewed 13 March 2017

Nice place to stay, near a lot of stuff, and the room was super-clean. Only negative, you have to pay out of pocket for breakfast, but like I said, plenty of stuff around. Staff was pleasant and room was very nice.

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Helpful?
Thank Jay W
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Jay- Thank you for taking the time to leave your comments on our property. We are so happy to hear that you enjoyed your time with us! I will be sure to share your words with our management to pass to our employees, so they know that their work is appreciated. We hope to have the opportunity to host...

Reviewed 3 March 2017 via mobile

Stayed here and please look at the pictures of what I found on my sheets. I called the front desk and Nicole was more than rude. Blaming me because she was on over time and had 500 kids who had just checked out.... so not changing my sheets is ok at this property. Then she finally sent a maintenance man...

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Helpful?
Thank Monica K
CrownePlazaGR, Sales Assistant/Social Media Coordinato at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Monica- First of all, I would like to sincerely apologize for the series of unfortunate events that happened during your stay with us. Our number one priority is our guests satisfaction and we regret that we did not reach this with you. Despite of how busy we were, we should have been there for you. I will be sure...

Winchester, Virginia
Reviewed 26 February 2017 via mobile

I would definitely stay here again. The beds were very comfortable. The staff was very helpful and friendly. The hotel itself is in a great location. I would definitely stay here again. Also the breakfast was great

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Helpful?
Thank tincancolton
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you for the amazing review! We are excited to hear that you enjoyed your stay with us and found our staff to be accommodating to your needs. I will be sure to pass your kind words along to our staff so that they know how their hard work is appreciated. We look forward to hosting you again!...

Winchester, Virginia
Reviewed 25 February 2017 via mobile

We stayed here while performing in Grand Rapids and the staff was very accommodating and friendly when we checked in at 3am. The rooms were fresh and clean, and the wifi was very fast. We look forward to staying here again!

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Helpful?
Thank Aaron123blw
Winchester, Virginia
Reviewed 25 February 2017 via mobile

The Crown Plaza Grand Rapids is a nice and welcoming hotel. The lobby is very nice and has a great restaurant attached to it. Huge pool and plenty of public restrooms. The wifi works great and the beds are some of the most comfortable around. Everything you need is within walking distance to the hotel. 5 stars would stay again

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Helpful?
Thank ForrestVeatch
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you for taking the time out of your day to leave your comments on our property. We are excited to hear that you enjoyed your time with us and that we met your expectations. We do our best to be as accommodating to our guests as we can, and we are pleased to hear that you felt...

Detroit, Michigan
Reviewed 24 February 2017 via mobile

If you're a side sleeper than you know what I mean when I say I didn't sleep at all last night because the mattress was too firm. Actually I've never sleep on a firmer mattress. Honestly by 4 am I finally took a pillow and slept on top of it and wish I had done that hours before. Also, I've...

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Helpful?
Thank nancy q
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Nancy- Thank you for taking your time to leave your comments on our property as we strive to improve with each and every stay. I would like to personally apologize for the less than pleasant experience that you had with us. We are currently in the works of going through the hotel and replacing the mattresses that need replacing....

Massillon, Ohio
Reviewed 23 February 2017 via mobile

Comfortable, quiet room with HBO. Tall showers and a fantastic breakfast buffet. This is my favorite hotel near the Grand Rapids airport. Everything you could want is across the street and they have a huge amount of conference room space.

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Helpful?
Thank Rick H
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Rick- Thank you for your kind and outstanding review! We are pleased to hear that you enjoyed your time with us and that we met your every expectation. We are also happy to hear that we are your favorite airport hotel. I will send your words along to our staff so that they know you appreciated their work. We...

Reviewed 21 February 2017 via mobile

Location, location! This hotel is well situated and all the staff was courteous and helpful. The bed and pillows are very comfortable providing a good nights sleep. Internet is reliable and fast enough for most business tasks. The concierge lounge was well stocked and attended with morning breakfast available. I enjoyed my stay.

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Helpful?
Thank Jose D
Reviewed 16 January 2017

This stay was better than previous ones! They have been making improvements! Still could use some more. Phone skills could be improved when calling the hotel. The girl who checked us in was helpful and nice but could act friendly and smile more. The women who seemed to be the front desk supervisor was very friendly! We have always used...

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Helpful?
Thank srichards001
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you so much for your review! We are pleased to hear that you enjoyed your time with us! We are continuously making improvements on our property for our guests satisfaction. I will be sure to pass your kind words along to our staff! I will be sure to also let our housekeeping department know about your comments...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in Cascade Township, our property features 320 newly renovated guest rooms, 21,000 sq. feet of meeting facilities, indoor/outdoor swimming pool, gym, sauna, restaurant and lounge, and free WI-FI. Conveniently close to the the Gerald R. Ford airport with access to a free airport shuttle. ... more   less 

Additional Information about Crowne Plaza Grand Rapids (Airport)

Address: 5700 28th St SE, Grand Rapids, MI 49546-6904
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $171 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Grand Rapids (Airport) staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Crowne Plaza Grand Rapids (Airport) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“its a very large property. if you don't like to walk far ask for a room close to the lobby.”
248tomr, 27 Jan 2017 | Read review
“The room was quite becasue I was a mile away from everything!”
katwoman22, 27 Sep 2016 | Read review
“Be aware, if you say "away from elevator" you will be a mile from it. Upper floor very quiet.”
MaryZ106, 29 Aug 2016 | Read review
“First floor walk-out rooms to the patio area are either very desirable or not desirable depending on your point of view. :-)”
oldpuck, 26 Aug 2016 | Read review
“Find another hotel.”
  • Dirt and scum on the smoke detector.
  • More of the disgusting bathroom door.
  • The condition of the bathroom door.
  • Big gaping hole that apparently used to contain a refrigerator. Now caked with dust.
  • Another shot of what is considered the
  • What is considered to be a
  • The condition of the wall outlets. Things you plug in just fall out.
  • Disgusting lampshade.
HawksFan73, 9 Jul 2016 | Read review
5 of 5
CrownePlaza.com
US$109* /night
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Prices are for 1 room, 2 adults
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