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Crowne Plaza Grand Rapids (Airport)

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Crowne Plaza Grand Rapids (Airport)
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273 Reviews from our TripAdvisor Community

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Showing 268: English reviews
Chicago, Illinois
Reviewed 10 June 2015

Was here for business and wished I wasn't! This place was creepy. Long, endless hallways that open to doors with more hallways. The rooms were dark and didn't look clean. I changed rooms and practically slept fully-clothed! The staff were friendly - but in the way that they appear to be accommodating, but then never actually accommodate? Not sure what...

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Helpful?
Thank truthbetold_10
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear truthbetold_10, Thank you for taking the time to review your recent stay. We are sorry for the trouble you experienced with your room. Your comment will be used to help us continue to improve our property. Sincerely, Hannah Social media Coordinator

Reviewed 4 June 2015 via mobile

Can only comment on room. Was clean and quiet. Only stayed to get a few hours sleep on business trip. The rest of hotel looked nice. I liked that I could turn the fan up for white noise. Close to Wal-Mart and the airport.

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Helpful?
Thank Jim W
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Jim, Thank you for taking the time to review your recent stay at the Grand Rapids Crowne Plaza. We are happy to hear you enjoyed you time. Please accept our apologies for not having an available fridge for your room. We hope to see you back soon. Sincerely, Hannah Social Media Coordinator

North Street, MI
Reviewed 3 June 2015 via mobile

This is a large hotel/conference center. We needed to find a place for a one-night stay in Grand Rapids, so landed a deal on Priceline. Front desk staff was pleasant and professional. They honored our request for a room in a quiet area. The room was clean, the beds were comfy. We did need a fridge, but were told one...

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Helpful?
Thank 206JanF
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Jan. Thank you for taking the time to review your recent stay. We are happy to hear you enjoyed your time at the Crowne Plaza. Please accept our apologies for not having an available refrigerator during your time here. We hope to see you back sometime soon! Sincerely, Hannah Social Media Coordinator

Reviewed 28 May 2015 via mobile

This place is terrible. The rooms are dirty. The walls are thin. There was a booger on the sheets in my first room. It doesn't look like the surfaces of the rooms are cleaned at all. The staff is pretty friendly, but that's about it.

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Helpful?
Thank Airlinekid
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Airlinekid, Thank you for taking the time to review your stay. Please accept our apologies for the troubles you experienced during your time with us. We will use your review to make improvements where needed. Sincerely, Hannah

Jackson
Reviewed 18 May 2015

I stayed here for a 3 day conference. Positive: Check in/out was simple and staff were friendly. Nice bar. Large conference rooms. Good location if you want shopping and basic chain restaurants. Negative: My room had beer caps on the window seal and behind the night stand. The area under the sink had a letf over makeup brush and misc....

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Helpful?
1Thank Kimberly C
IHGCare, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Kimberly C, I would just like to say thank you for the candid feedback that you have provided for our hotel. We are pleased to know that you appreciated our staff and our conference rooms. However, we would like to apologize if you found some aspects of your stay to be sub par, especially with our housekeeping and the...

Brunswick, Georgia
Reviewed 15 May 2015 via mobile

The hotel itself probably needs some updating but the reason I am writing this review is the great experience I had with the housekeeping staff. I left a $200 fit bit and charger in the bathroom, did not think about it until I boarded my plane! Panicked called and left them a message. When I arrived in Atlanta they called...

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Helpful?
Thank SiobhanCF
Windsor, Canada
Reviewed 27 April 2015 via mobile

Stayed for a night last weekend with a youth team. The rooms were clean and quiet, but a little dated. Staff was very friendly and helpful. Location was close to shopping and restaurants. Breakfast in the hotel was good and service was okay. Overall, this hotel was a good place to stay and it was what we expected when we...

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Thank Kevin H
Muncie, Indiana
Reviewed 26 April 2015 via mobile

This hotel is older and appears to have been remodeled. The staff were friendly and the rooms were clean. Beds weren't the best though, but for a queen room at $89 a night I'd stay here again. Bar prices were reasonable.

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1Thank Gary V
CHICAGO, ILLINOIS
Reviewed 30 March 2015

I had e-mailed in advance requesting a quiet room as I never know what to expect on a weekend. Low and behold, the guest services manager responded quickly and allocated me such a room in advance. When I showed up, I was in my own isolated area, peaceful and tranquil. The room was like most other Crowne Plazas with comfortable...

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Helpful?
3Thank LEGGROOM
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Leggroom, We appreciate you taking the time to leave us your feedback. We are happy to hear that you enjoyed your overall stay. It is our pleasure to serve you and we hope to welcome you back to our hotel soon. Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator

Chicago, Illinois
Reviewed 26 March 2015

I am a travel agent and my expectations are quite high when staying at hotels. This hotel well exceeded my expectations. I compare it to a JW Marriott experience. Wendy at the front desk was excellent with customer service, I gave her my list of needs and she was able to meet them. My room was very clean and in...

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Helpful?
4Thank MyTravelTiger
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear MyTravelTiger, Thank you for taking the time to leave us your feedback. We appreciate that you enjoyed your overall stay with us and will pass on your kind words to our staff. On behalf of Crowne Plaza Grand Rapids, thank you for choosing us as your place to stay. Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in Cascade Township, our property features 320 newly renovated guest rooms, 21,000 sq. feet of meeting facilities, indoor/outdoor swimming pool, gym, sauna, restaurant and lounge, and free WI-FI. Conveniently close to the the Gerald R. Ford airport with access to a free airport shuttle. ... more   less 

Additional Information about Crowne Plaza Grand Rapids (Airport)

Address: 5700 28th St SE, Grand Rapids, MI 49546-6904
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $155 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Grand Rapids (Airport) staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Crowne Plaza Grand Rapids (Airport) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room was quite becasue I was a mile away from everything!”
 of 5 bubbles katwoman22, 27 Sep 2016 | Read review
“Be aware, if you say "away from elevator" you will be a mile from it. Upper floor very quiet.”
 of 5 bubbles MaryZ106, 29 Aug 2016 | Read review
“First floor walk-out rooms to the patio area are either very desirable or not desirable depending on your point of view. :-)”
 of 5 bubbles oldpuck, 26 Aug 2016 | Read review
“Find another hotel.”
  • Dirt and scum on the smoke detector.
  • More of the disgusting bathroom door.
  • The condition of the bathroom door.
  • Big gaping hole that apparently used to contain a refrigerator. Now caked with dust.
  • Another shot of what is considered the
  • What is considered to be a
  • The condition of the wall outlets. Things you plug in just fall out.
  • Disgusting lampshade.
 of 5 bubbles HawksFan73, 9 Jul 2016 | Read review
“Clean, quiet rooms and great service”
 of 5 bubbles jessicalK5050ZA, 9 Jul 2016 | Read review
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