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Holiday Inn Express Hotel & Suites Grand Rapids Airport

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Holiday Inn Express Hotel & Suites Grand Rapids Airport
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239 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Grand Rapids Airport
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Showing 238: English reviews
Oxford, Michigan
Reviewed 9 July 2015

One-night stay during visit to Grand Valley State University. Easy access to the highway and local businesses. Staff was pleasant. Hotel rooms were spacious, clean and very comfortable. Hotel location is very quiet. Would definitely stay here again.

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Helpful?
Thank MiMomx3
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kristan D. General Manager

Harrison City, Pennsylvania
Reviewed 8 July 2015

This is a beautiful hotel! The rooms are amazing, very clean, and the staff is incredible. They do all they can to make your stay enjoyable, I felt right at home. Will definitely choose this hotel when I come back to the area!

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Helpful?
Thank Taa81692
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kristan D. General Manager

Traverse City
Reviewed 6 July 2015

We stayed here with a sports team. Big rooms, warm breakfast, lots of shopping, and restaurants nearby. This was a good value, and a great location for us. I would definitely stay at this hotel again. Volleyball, and basketball courts behind the building, and a patio with tables....very nice for groups like ours!

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Helpful?
Thank tcharleygirl
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kristan D. General Manager

Reviewed 28 June 2015 via mobile

Hotel was clean and neat and the breakfast was hot and fresh. The only issue is that the swimming pool is closed and they don't have any notice before you book the room. After driving all day we find a swim to be a great way to relax. We would have stayed at another location if we knew in advance...

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Helpful?
Thank mtm60004
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Kristan D. General Manager

Columbus, Ohio
Reviewed 24 June 2015 via mobile

I stayed here on a business trip. Upon arrival the clerk greeted us very friendly. There was an issue with my reservation. Somehow it has been cancelled. Not what you want to after a long day. Fortunately there were rooms available. The clerk was vey helpful and apologized for the inconvenience. The hotel location is very good but quiet. The...

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Helpful?
Thank GHM411
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kristan D. General Manager

Pittsburgh, Pennsylvania
Reviewed 23 June 2015

We stayed just one night, but it was one of the best hotels or Holiday Inn Express Hotels we ever stayed in. The lobby, area for continental breakfast, and rooms were very clean. Our bed was fantastic; wonderful firm mattress, so we had a great night's sleep. We had many amenities in our room: microwave, refrigerator, coffee pot, plastic ware,...

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Helpful?
Thank Marmoore66
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to having you back. Sincerely, Kristan D. General Manager

Grand Rapids, Michigan
Reviewed 15 June 2015 via mobile

Stayed at HIE a few day back traveling in business. The front desk was pleasant and knowledgable, breakfast was tasty and always being restocked, and the rooms where very tidy and clean. I enjoyed the comfortable bed as I had a pleasant nights rest. I noticed a pool but didn't use it. Seemed clean and fun from the window. Employees...

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Helpful?
Thank Kardokh p
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kristan D. General Manager

Traverse City, MI, United States
Reviewed 9 June 2015

From the moment we entered the lobby to the time we had to leave, we were always treated with smiles and friendliness by the staff at the front desk, especially Kaitlyn, and others! Our room was nice as we fit 6 women in there - including two teens! There were two double beds and a pull out double couch, two...

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Helpful?
Thank Heidi G
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kristan D. General Manager

Grawn, Michigan
Reviewed 11 May 2015 via mobile

First of all, I've stayed here multiple times before. Never a problem. This time when we checked in we found someone's leftover food in the mini fridge, a dirty bathroom with lots of hairs (hairs not from your head!) on the floor & in tub, a pill on the bathroom floor, the toilet seat was broken, and there were hairs...

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Helpful?
1Thank Michelle G
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Please...

Chiang Mai, Thailand
Reviewed 4 May 2015

We stayed here at Holiday Inn Express Hotel and Suites for 3 nights. Hotel-wise, it's very clean, spacious and very comfortable. It's also accessible to a convenient grocery story and quite a few nice restaurants, all within a 10-minute walking distance. It offers a pretty decent, but somewhat spartan breakfast buffet, a swimming pool, airport shuttle, and fast internet service....

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Helpful?
Thank GraceWonders
Kristan D, Owner at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you felt so welcomed during your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kristan D. General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Join us at the newest Holiday Inn Express in Grand Rapids, MI!The Holiday Inn Express Grand Rapids Airport Hotel provides quality and comfort with a unique twist...all rooms are suites! The Gerald R. Ford International Airport (GRR) is located only 3 miles from this airport hotel and our complimentary airport shuttle service will have you there in minutes.Amenities abound at the Holiday Inn Express Grand Rapids Airport. Stay Smart with Express Start breakfast served daily (including those irresistible cinnamon buns) and hot coffee offered round the clock. When you arrive, take a dip in our indoor pool or shoot hoops at the backyard sport court. If there is work to be done, you ll love free wireless Internet throughout the hotel and complimentary business center services.The Holiday Inn Express Grand Rapids Airport guests often visit nearby local Grand Rapids businesses including Steelcase Headquarters, Amway, Cascade Engineering, and Meijer among others.Holiday Inn Express Grand Rapids Airport is family and group friendly too, located next door to the MVP Sports Fieldhouse. We are also situated within walking distance of Cascade Meijer and Macaroni Grill, 2 miles from the Woodland Mall and Centerpointe Mall, 2 miles from Celebration Cinema, and only 5 miles away from the Frederik Meijer Gardens. The sandy beaches of the Lake Michigan shore is only a 35 minute drive. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Grand Rapids Airport

Address: 5401 28th Street Southeast, Grand Rapids, MI 49546
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $146 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Grand Rapids Airport 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Grand Rapids Airport
Holiday Inn Grand Rapids
Grand Rapids Holiday Inn
Holiday Inn Express Grand Rapids
Hotel Style:
#14 Family Hotel in Grand Rapids
#14 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Grand Rapids Airport staff and other travellers.
4 questions
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Lincoln Park, Michigan
11 months ago
Sault Ste. Marie, Michigan
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Grand Rapids Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Room 118 needs a muffler on the heater.”
 of 5 bubbles sdechamp, 26 Dec 2016 | Read review
“We overlooked the parking lot on third floor would ask for room across the hall as the floodlight shone into our room.”
 of 5 bubbles brett2216, 31 Oct 2016 | Read review
“Ask for desired room level and pillow preference.”
 of 5 bubbles 537murrayg, 17 Oct 2016 | Read review
“dinner at the Steak House close to the hot...el”
 of 5 bubbles xahuk, 12 May 2016 | Read review
“Ask for a room away from children if you don't want to hear them in the halls”
 of 5 bubbles 4KarlaV, 25 Mar 2016 | Read review
5 of 5