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Holiday Inn Express Hotel & Suites Grand Rapids Airport

262 reviews
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Traveller (29)
Room & Suite (34)
Dining (4)
Overview
  • Excellent44%
  • Very good30%
  • Average15%
  • Poor6%
  • Terrible5%
Travellers talk about
“front desk”(40 reviews)
“meijer store”(8 reviews)
“pancake machine”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Hotel & Suites Grand Rapids Airport
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (262)Write a Review
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14
Show reviews that mention
All reviewsfront deskmeijer storepancake machineshuttle drivercheese omeletshort staygrand rapids airportparking lotsleeper sofafree breakfastbiscuits and gravywould stay here againking suitemini fridgeexercise roomthe hotel is cleanfirst floor
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71 - 75 of 261 reviews
Reviewed 13 November 2015 via mobile

The location was close to the airport which was nice. However, driving in with the rental car it was hard to know where to go. The hotel is located behind a supermarket. To get to the hotel you have to go into the parking lot...More

Thank Nathaly S
Response from Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 20 November 2015

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome...More

Reviewed 14 October 2015 via mobile

We were visiting for the weekend and got in very late Friday night after an 8 hour drive. . The staff was friendly and very helpful in getting us checked in. I very very happy to be created by a clean and cozy bed. Our...More

Thank Yvonne G
Response from Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 28 October 2015

Dear Yvonne G, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Our staff takes great pride in positive feedback and happy guests. We hope you will visit us again. Sincerely, Kristan D. General Manager

Reviewed 30 September 2015

To start off with, this hotel was a little outdated and musky and needed some maintenance. The shower wouldn't drain properly and the AC was weak. But the real kicker was when I realized, a few hours after checkout, that I had left my phone...More

5  Thank Ozarkia
Response from Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 1 October 2015

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome...More

Reviewed 18 September 2015

I have to say, one of my best experiences while visiting Grand Rapids was the shuttle drive from the airport to this specific hotel; the driver was hilarious and very entertaining. Typically, I would assume a silent, awkward ride to where I need to be...More

Thank Rebecca B
Response from Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 22 September 2015

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay and your shuttle ride to the hotel.. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,...More

Reviewed 12 September 2015

Stayed 9/5/15-9/9/15. Breakfast was good, many choices. Staff was very friendly. AC was not working in room but it was fixed. Has nice basketball court and nice picnic area. Was dissapointed with: shower drain, 2 minute shower and water would be up to ankles, they...More

1  Thank Joe P
Response from Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 18 September 2015

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$107 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Grand Rapids
#14 Business Hotel in Grand Rapids
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
US$107 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Grand Rapids
#14 Business Hotel in Grand Rapids
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Add Photo Photos
Traveller (29)
Room & Suite (34)
Dining (4)
Pool & Beach (4)
Business Centre & Event Rooms (6)
Questions & Answers
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wwjd1947
21 July 2016|
Answer
Response from travelerplus2 | Reviewed this property |
There was no charge to park my car when I stayed there a few months ago.
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12
Room Tips
"ground floor"
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"Close to food, expressway, grocery store."
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"Room 118 needs a muffler on the heater."
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"We overlooked the parking lot on third floor would ask for room across the hall as the floodlight shone into..."
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