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This is one that TripAdvisor has wrong, way wrong.
We checked in and checked right back out. I have never been placed in a room this nasty before. I have stayed at budget motels cleaner than this room.
Room 219. Stains from some sort of...More
Response from Andrew W, General Manager at Residence Inn Grand Rapids WestResponded 24 December 2016
I do want to take a moment to thank you for your feedback from your recent visit to our property. I understand that when traveling the last things you want to encounter are cleanliness and condition issues with your suite. I do apologize...More
We've never stated at a Residence Inn so didn't know what to expect. This site was amazing. All the staff were very friendly and helpful. The rooms were nice. The kitchen was fully stocked with plates ,bowls ,cups, silverware, dish soap, kitchen towel, paper towels...More
Response from Andrew W, General Manager at Residence Inn Grand Rapids WestResponded 20 December 2016
Thank you for your awesome review of our property! We love hearing when guests have a great experience with us. This will certainly be a review our staff will be happy to hear. Happy Holidays to you!
I had booked this restaurant for my recent long term stay.
Though the hotel needs a good makeover, the plans for same were in motion and renovations were planned for November 2016.
However, the staff was ever helpful in making sure that I had everything...More
Thank Milind B
Response from Andrew W, General Manager at Residence Inn Grand Rapids WestResponded 15 November 2016
Hi Milind B,
We are so grateful for your review - thank you! Shipments for our renovation are coming in and we are setting up to start the process very soon. Thank you for your kind words, we wish you all the best and hope...More
I've stayed at a lot of hotels and a lot of Marriott properties and this was one of my favorites!! The hotel was very nice and located near dozens of restaurants and shops. But what really set this hotel above was the staff. All of...More
Thank Travis O
Response from Andrew W, General Manager at Residence Inn Grand Rapids WestResponded 8 November 2016
Thank you for the awesome review! We're very glad you're able to say such nice things about us. You're kind words are something I will be sure to pass on to my staff - they love hearing these success stories! Safe travels and...More
My husband and I spent 3 months here. Everything about the stay was perfect. The rooms are clean and taken care of. The staff there is amazing. The front desk will do all they can to make your stay even better. They have a great...More
Thank Rhiannon M
Response from Andrew W, General Manager at Residence Inn Grand Rapids WestResponded 28 October 2016
Thank you for this amazing review!! We can't tell you how much we enjoyed having you and your husband with us! We will be sure to read this review aloud at our next daily stand up-I know everyone will enjoy hearing such kind words....More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$158 - US$215 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Ottawa County >
Also Known As
Residence Inn Grand Rapids West Hotel Grandville ,