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BEST WESTERN PLUS Holland Inn & Suites

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BEST WESTERN PLUS Holland Inn & Suites
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341 Reviews from our TripAdvisor Community

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Showing 337: English reviews
Lorain, United States
Reviewed 1 October 2016

Great Hotel , Customer service was fantastic and the breakfast the best I have ever eaten at a hotel 6 stars would stay there anytime. The atmosphere of the hotel was the greatest expessially seeing the little wooden bears all around the building

Review collected in partnership with Best Western
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Helpful?
Thank Patrick S
Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review

Dear Patrick S Thank you for your 5 star review. I appreciate you taking the time to let us know about your experience. We strive to provide excellent service to our guest. I would like to take this time to say thank you for giving us such a wonderful compliment regarding our full hot breakfast buffet, the positive feedback regarding...

Phoenix, Arizona
Reviewed 24 September 2016

The location is good depending on what you are doing in Holland. It is next to a mall so there are many restaurants nearby. The room rates are reasonable. It is pretty standard for a Best Western and it is well maintained and clean. I had a room on the back side so I was away from the parking lot...

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Helpful?
Thank Mike R
Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review

Dear Mike R. Thank you for taking the time to write such a thoughtful and kind review. We are so happy that you enjoyed your stay. Holland, Michigan has several attractions to offer all our guest of all ages. Our location is great to where you can enjoy all of the local attractions and restaurants. One of my favorite attractions...

Reviewed 21 September 2016 via mobile

The room was very clean, the staff was incredibly friendly and helpful, and the breakfast was delicious. I would highly recommend this to a friend, and I would gladly stay at this hotel again! I didn't have a single complaint!

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Thank Dillon M
Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review

Dear Dillon M Thank you for your amazing “5” star review. Thank you for the compliment regarding how “very” clean our guest rooms are and how “delicious” breakfast was. Thank you for recognizing the efforts of our staff. It really means a lot when a guest notices our customer friendly staff. I will make sure to share with them your...

Farmington Hills, Michigan
Reviewed 13 September 2016

A lot of smaller (unrelated) issues made this stay an unpleasant one. Arrived at 3:05 pm and had reservations for two rooms. First thing I was told by front desk is "oh, those rooms are not ready". Then she proceeds to actually check the computer, and asks a co-worker to "go check if the rooms are ready..." and turns out...

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2Thank adkx
Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review

Dear Adkx Thank you for the candid feedback. First I would like to say on behalf of the entire staff her at the Best Western Plus, we apologize for any inconvenience we might have caused you during your stay with us. It is very disheartening to hear that you were not impressed with your stay at our location. We really...

Reviewed 12 September 2016

Stayed 2 nights. Breakfast was standard fare. Room was very nice, updated carpet, pillows, bed was comfy. Staff was very pleasant and helpful. Pool was excellent and warm. Hot tub was not open, but didn't care. Everything nearby and even walkable. Beach close. My only compliant was the bathtub as others in reviews have noted. They tub was gross and...

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Helpful?
Thank Cynthia E
Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review

Dear Cynthia E Thank you for your review. I appreciate you taking the time to let us know about your experience. We strive to provide excellent service to our guest. I would like to take this time to say thank you for giving us such a wonderful compliment regarding our comfortable guest room amenities, the location of the hotel and...

Reviewed 8 September 2016

When we first arrived our key wasn't working to our outside door (the room next door had a working outside door). We had to go in and use the inside door. Inconvenient, but when we got in our room it was clean and the beds were comfy. The carpet, linens, and decorations were all new and modern looking. The light...

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Helpful?
1Thank Kara C
Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review

Dear Kara C. First I would like to say thank you for staying at our hotel. We were thrilled to read such a great compliment regarding the cleanliness and maintenance of the hotel. It is always exciting to read that a guest found the hotel and guest rooms to be clean and comfortable. I would like to apologize on behalf...

Reviewed 7 September 2016 via mobile

I read a lot of the reviews and a lot where really negative and I am not sure why. It was clean and well kept . The pool was nice and they even had some hammocks on the back patio . A good deal for the money and breakfast had a lot to offer . I say stay and enjoy...

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Helpful?
Thank Angela D
Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review

Dear Angela D., Thank you so much for such a positive review. We can’t thank you enough for the positive comments regarding how clean and well kept our hotel was during your visit. We really do take pride in the cleanliness and appearance of our hotel. I was so delighted to hear that you were able to utilize many of...

Ludington
Reviewed 7 September 2016

The hotel was clean, the staff was very courteous and helpful. The pool needed some cleaning but considering it was Labor Day weekend and we checked in on a Monday night, there probably wasn't time as it sounded like the check in clerk was the only one on duty at that time of night.

Review collected in partnership with Best Western
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Thank 693trudieb
Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review

Dear 693trudieb Thank you for your review. Thanks for the positive comments regarding our “very” courteous and helpful staff. It really means a lot when a guest recognizes the efforts of our staff and takes the time to say thanks. I would like to take this time to apologize that the pool was a little dirty during your visit. We...

Chicago, Illinois
Reviewed 3 September 2016

This hotel felt and looked nice and had excellent service. The lobby, hallways, and room were all 100% clean. I felt like I was somewhere pricier. There was an issue with being assigned the wrong room, but this was the fault of Booking.com. The receptionist did all she could to rectify this, and I left the hotel happy. It was...

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Helpful?
Thank Muhammad M
Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review

Muhammad M. Thank you for your wonderful comments. Thank you for the compliment regarding the “100%” clean lobby, hallways and guest rooms were during your visit. We take pride in our appearance and guest satisfaction is very important to us. Thank you for the positive mention regarding our location, I agree our hotel is in a great location and only...

Charleston
Reviewed 25 August 2016

Had a good experience right off the bat with check-in. It was efficient and the receptionist was friendly and polite. The King-Jr. Suite was more than adequate and it was very clean and inviting. The breakfast buffet was the typical food that you would find at these hotels but it was tasty and more than enough to start our day...

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Helpful?
Thank Bart S
Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review

Dear Bart S. Thanks for the review on trip advisor. We appreciate your positive comments regarding our hotel. Thank you for the compliments regarding our “efficient, friendly and polite” staff members and how sweet and helpful Natalie was upon checkout. I also would like to sincerely apologize for the inconvenience we might have caused you, regarding the issue with the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience scenic Lake Michigan and the tranquility it offers at our newly renovated beach town hotel. Named one of the happiest places in the U.S., You can discover Holland and its historic Dutch culture with the fascinating Dutch Village shops, restaurants, and galleries located just half a mile from here. There is no better way to begin your relaxing vacation than at our hotel with luxurious amenities that include, oversized guest rooms, pillowtop mattresses, deluxe hot breakfast, indoor pool, hot tub, fitness center and business center. Don't forget your pet can come on vacation with you in our special pet-friendly rooms! From our award-winning downtown to our beautiful lakefront, you'll fall in love with Holland's small town charm and big city amenities. With restaurants in walking distance such as Buffalo Wild Wings(R), Panera Bread(R), and Johnny Carino's(R) and shops nearby this Hope College preferred Holland hotel is in a prime location. Whether you have an adventurous side or if you are looking to unwind during your visit to Holland, there are many fascinating options for everyone. Enjoy your day boating, fishing, hiking, swimming, golfing, shopping, at the museum, or just sunbathing. Holland has many adventurous places to bring the kids as well including Crazy Bounce, Critter Barn, and DeGraaf Nature Center. We are conveniently located near many business travel destinations like Herman Miller, Johnson Controls, Magna Donnelly, Gentex, and Brenner Oil. Book your memorable stay now at the BEST WESTERN PLUS Holland Inn & Suites! ... more   less 

Additional Information about BEST WESTERN PLUS Holland Inn & Suites

Address: 2888 W Shore Dr, Holland, MI 49424-9526 (Formerly Holland Inn & Suites)
Region: United States > Michigan > Ottawa County > Holland
Price Range: $120 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Holland Inn & Suites 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Holland Hotel Holland
Holland Inn And Suites
Holland Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Holland Inn & Suites staff and other travellers.
4 questions
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Ireland
2 months ago
Norwich
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Holland Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book for groups. Solo travel only.”
 of 5 bubbles Babyjinks, 15 Jan 2017 | Read review
“Rooms on the back side have better views (better than the parking lot on the front)”
 of 5 bubbles 379MikeR, 24 Sep 2016 | Read review
“Ask if you are on the first floor if the outside door works, it is very helpful when packing/unpacking your car.”
 of 5 bubbles 792karac, 8 Sep 2016 | Read review
“Try for an upper level room, I heard someone complain about noise from above.”
 of 5 bubbles srose5, 16 Jul 2016 | Read review
“a 8-10 minute drive to downtown Holland with summer traffic.”
 of 5 bubbles BEE199329556, 16 Jul 2016 | Read review
5 of 5