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Holiday Inn Jackson NW - Airport Rd

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2696 Bob McClain Dr, Jackson, MI 49202-2742
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (12)
Room & Suite (22)
Dining (14)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Jackson NW - Airport Rd
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 15 hotels in Jackson
Location
Cleanliness
Service
Value

Welcome to Holiday Inn Jackson NW - Airport Rd, your Jackson “home away from home.” Holiday Inn Jackson NW - Airport Rd aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

As your “home away from home,” the hotel rooms offer a flat screen TV and air conditioning, and getting online is easy, with free wifi available.

Guests have access to 24 hour front desk, room service, and newspaper while staying at Holiday Inn Jackson NW - Airport Rd. In addition, Holiday Inn Jackson Northwest Hotel offers a pool and a restaurant, which will help make your Jackson trip additionally gratifying. And, as an added convenience, there is free parking available to guests.

If you like seafood restaurants, Holiday Inn Jackson NW - Airport Rd is conveniently located near Red Lobster and Long John Silver's.

Jackson is also known for some great parks, including Cascade Falls, Ella Sharp Park, and Dahlem - Jackson's Nature Place, which are not too far from Holiday Inn Jackson NW - Airport Rd.

Holiday Inn Jackson NW - Airport Rd puts the best of Jackson at your fingertips, making your stay both relaxing and enjoyable.

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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Secured parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English
127Reviews2Q+A22Room tips
Traveller rating
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CBear1128 wrote a review May 2021
Frankenmuth, Michigan69 contributions15 helpful votes
I had to transfer to this hotel on a business trip due to a booking at another hotel. Suffice to say it was clean, friendly, updated, quiet and I requested my employer permanently place me here (which they did not). Staff is wonderful. Bright and airy hotel. Offering in hotel dining and a bar. The stay was fantastic and I would definitely stay here if on the area and the choice was mine.
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Date of stay: May 2021Trip type: Travelled on business
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Ms. Romance wrote a review Aug. 2019
Grand Rapids, Michigan24 contributions7 helpful votes
We stayed here overnight for a wedding in Clark lake. The staff was incredibly accommodating as we called ahead to get an earlier check in and they assured us that our room would be ready by 2 pm. At 12 pm, I received a phone call stating that our room was ready! The room was a very nicely furnished. We stayed in a king room with a standard bath; the bed was very comfy, there were soft or firm pillows to chose from. The shower was very clean and the shampoo and conditioner were actually very nice to use. I had forgotten to bring toothpaste and the front desk was very kind to provide some for me. The next morning we had breakfast at Kem's restaurant (which was located downstairs in the hotel.) For an extra $8.95 charge we were able to order off a breakfast menu and use the breakfast buffet. The buffet included lighter items such as fruit, yogurt, granola, cereal,etc. The menu had items such as waffles, breakfast sandwiches, omelettes, etc. The breakfast sliders were great and definitely worth the price! We did not swim in the pool but it looked very nice and the mini splash pad for kids seemed to be a hit. The hotel itself is located right of I-94 and has many restaurants close by to chose from. There is also a grocery store that is in the front of the hotel entrance. This hotel was well worth the price and I would recommend staying here if you are in the area.
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Date of stay: August 2019
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Response from General M, Manager at Holiday Inn Jackson NW - Airport Rd
Responded Dec. 10, 2019
Thank you for choosing the Holiday Inn of Jackson for your recent stay. I am pleased to hear that you enjoyed your stay with us. We strive to make every guest feel welcomed and that our hotel is your home. I will have to agree with you on our restaurant menu. We have a fabulous selection of food to choose from. We truly appreciate all feedback from our guest so that we may improve our service to our guest. I hope that we may see you again in the future.
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Thomas Uhrin wrote a review Aug. 2019
North Myrtle Beach, South Carolina240 contributions31 helpful votes
I have been here on business for the past 17 days. The room I received was a king executive room with tv and sofa as you enter the room. The bathroom is next and the bedroom is in the back of the room. The hotel staff are very courteous. This place has bar, indoor pool and also a restaurant which serves breakfast and dinner.
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Date of stay: August 2019Trip type: Travelled solo
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Response from General M, Manager at Holiday Inn Jackson NW - Airport Rd
Responded Dec. 10, 2019
Thank you for choosing the Holiday Inn of Jackson for your recent stay. We appreciate all feedback from our guest so that we may improve if needed. I am glad to hear that you had a nice enjoyable stay with us in the King Executive Room. These are very nice rooms especially if you are on a business trip. It feels a little bit like home. I hope that we may see you again in the future.
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wavtamer wrote a review Aug. 2019
Caseville, Michigan40 contributions8 helpful votes
A decent place and likely will stay again however housing probably needs to step up their game a bit. There was mildew in all of the corners of the shower area. Had snack crumbs in the room from a prior guest. The tub looked like it has rust or some sort of chemical damage. Also carpets are showing a ton of wear. Has a bar, restaurant onsite that I didnt try. Staff was all very friendly. Next door to a nice Meijer store for snacks, supplies, etc. Very easy on, off from I-94 for travelers.
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Date of stay: August 2019Trip type: Travelled on business
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Response from General M, Manager at Holiday Inn Jackson NW - Airport Rd
Responded Dec. 10, 2019
Thank you for choosing the Holiday Inn of Jackson for your recent stay. I am sorry to hear that your room wasn't to standards due to wear and tear and housekeeping details. We appreciate all feedback from our guest so that we may improve where needed. We are currently under construction to remodel our whole hotel. We are replacing all carpets, wallpaper, and furniture for all of our rooms. Our tubs and showers will also be brand new again. I hope that in the future you will give us a try again. We would love to show you that our hotel is super clean and fresh looking for all our of guest to enjoy. We hope to see you again in the future.
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worldtraveler1097867 wrote a review Feb. 2019
Ohio60 contributions52 helpful votes
I am an IHG member and unfortunately, this was the worst experience I've had at a Holiday Inn hotel. The first night we noticed bugs in our room. There were a couple bugs flying around and then crawling on the walls. Called the front desk and the staff person said that those are seasonable bugs and we could be moved to a different room but there is no guarantee there won't be bugs in the other room. WHAT?? I've never stayed in a hotel where there is no guarantee the rooms will be bug free. We decided to stay in the room but about 45 minutes later, there were more bugs crawling on the walls and flying out of the bathroom. No way we were staying. Called the front desk and we were moved to a different room. By that time, we were feeling very uncomfortable and in the new room we kept looking around to see if there were any bugs. We couldn't unpack anything and zipped up all our bags so no bugs would crawl in. Needless to say, we were not able to enjoy the room and feel comfortable in the room. Luckily, there were no bugs in the new room. Now, the second night. There was someplace we needed to be the next morning so we decided to do the express order for breakfast and placed the card out on the door before midnight. (I love this option!) We figured we could sleep in and then get ourselves ready while we ate. Well, I got up in the morning about 15 minutes before our breakfast was supposed to arrive and went to remove the do not disturb sign. When I open the door, the express breakfast order card IS STILL ON THE DOOR. No one ever came around to collect the express breakfast order cards. Now, we're scrambling because, not only do we have to get packed and ready to leave BUT we now had to rush because we needed time to go downstairs to quickly eat breakfast. At check out, I informed the front desk about the issues we had. Again, we were told that the bugs are seasonable and nothing that can be done about it. She did say that she will inform the night staff and retrain them on ensuring they make the rounds to collect the express breakfast order cards. The bug issue was one thing but the fact that the express breakfast order was never collected was completely unacceptable. The whole experience went from bad to worse. I did want to mention a couple positives - 1.) Although there was not much the night staff at the front desk could do, the lady was very nice and was happy to help in moving us to a different room. 2.) The waitress at the restaurant was excellent and super friendly and welcoming!
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Date of stay: February 2019
Location
Service
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Trip type: Travelled with family
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Response from IHGService, Guest Relations Manager at Holiday Inn Jackson NW - Airport Rd
Responded Feb. 26, 2019
Hi worldtraveler1097867, Thank you for your stay and for taking the time to share your experience with us. I am sorry to read your dismay with your check-in experience and the cleanliness of your room. As a valued IHG Rewards Club member, I know this is not the kind of experience you expect and I am very sorry that we fell short. Our managers have been informed of your situation and will improve our service and procedures. Despite of the issues encountered, I am pleased that you appreciated our location and the service level of our restaurant's wait staff and the the night staff at the reception. While we understand your stay was not 100% satisfactory, we sincerely hope to get another chance to give you a better experience on your next visit in the area. Thanks, Christian C. Case Manager IHGService
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PRICE RANGE
US$83 - US$174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn jackson northwest hotel jackson
LOCATION
United StatesMichiganJackson
NUMBER OF ROOMS
99
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Frequently Asked Questions about Holiday Inn Jackson NW - Airport Rd
What are some of the property amenities at Holiday Inn Jackson NW - Airport Rd?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Holiday Inn Jackson NW - Airport Rd?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Holiday Inn Jackson NW - Airport Rd?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Holiday Inn Jackson NW - Airport Rd?
Conveniently located restaurants include Olive Garden Italian Restaurant, Jackson Coffee Co, and Cracker Barrel.
Are there opportunities to exercise at Holiday Inn Jackson NW - Airport Rd?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Jackson NW - Airport Rd?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Jackson NW - Airport Rd?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Jackson NW - Airport Rd offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Is Holiday Inn Jackson NW - Airport Rd accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.