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Holiday Inn Express & Suites Jackson

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3506 Oneil Dr, Jackson, MI 49202-1820
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$159
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (68)
Room & Suite (16)
Dining (10)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Jackson
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 15 hotels in Jackson
Location
Cleanliness
Service
Value
We invite you to enjoy your stay at the Holiday Inn Express & Suites Jackson, located near I-94 and US 127. The hotel is just a short drive to many local area attractions, including several golf courses, museums, wineries, and brew pubs. There are 3 restaurants in walking distance as well as many with in just a couple of miles. The Holiday Inn Express & Suites Jackson offers modern and state of the art facilities and room amenities. Each of the rooms is equipped with a sleek flat screen TV, refrigerator, microwave, Keurig coffee maker and hair dryer.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Hot bath
Indoor pool
Breakfast available
Breakfast buffet
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English
66Reviews1Q+A8Room tips
Traveller rating
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  • 13
  • 2
  • 3
Time of year
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Popular mentions
Tim B wrote a review Jun. 6
4 contributions
We have stayed here many times over the years and the service is usually very well. But we got in late missed breakfast and Rae was so helpful and caring she got us a coffee and something to eat Very Grateful! I was losing hope with IHG many of the Hotels are getting run down we were ready to look for other options but thanks to the friendly service here we'll give it another shot. Thank you Rae
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Date of stay: June 2021Trip type: Travelled with family
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IronRangeMNGirl wrote a review Aug. 2020
Minneapolis, Minnesota464 contributions218 helpful votes
We travel a lot and almost exclusively stay at Holiday Inn Express. We have seen all spectrums of HIE over the years. We recently took a trip that required us to stay in different HIE for 5 nights. At check in the front desk worker was very nice and helpful. The hotel itself was slightly worn looking - not bad yet but if they don't keep up on maintenance it will be. Due to Covid we encountered several different ways the hotels handled it and I have to say I was most unimpressed with how this particular HIE did it. While I totally get that they can no longer have the typical breakfast buffet that they used to. Other HIE had ways of either prepackaging eggs, sausage and cinnamon roll into a to go carton or having employees serving it up to guests to take to their rooms to eat. This hotel did the absolute bare minimum, no effort. They had a table with packages of cold or hot cereal out, granola bars and bananas. That was it. We had to ask for milk for the cereal. It felt very lazy. Also due to Covid the pool and fitness center was closed.
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Date of stay: August 2020
Value
Cleanliness
Service
Room Tip: We always request top floor to help with noise
See more room tips
2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Express & Suites Jackson
Responded Sep. 8, 2020
Hello IronRangeMNGirl, Thank you so much for sharing your experience with our hotel. I feel your frustrations about the level of service received which fell short of your expectations and with the limited breakfast items offered. The circumstances you have mentioned are not what I want you to experience with our property. Our hotel is committed to providing our guests with the highest quality facilities. Sorry that we fell below your expectations this time. Your feedback is very important and I will share the details with the hotel staff so we can make necessary changes to improve our facility. Your feedback will definitely help us towards bettering our services and we hope to host you again soon. Best, Ronald R. Case Manager IHGService
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brianhH5461XT wrote a review Dec. 2019
Frankfort, Michigan75 contributions48 helpful votes
This great little hotel is clean, well maintained and super convenient when visiting family locally. They were not busy on Christmas, so they upgraded us to a suite. Breakfast was very good for hotel food and the coffee was excellent. We will be back!
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Date of stay: December 2019Trip type: Travelled as a couple
1 Helpful vote
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Response from Michele D, General Manager at Holiday Inn Express & Suites Jackson
Responded Dec. 30, 2019
Thank you so much for the great review! I am happy to hear you enjoyed your stay with us. We hope to see you the next time you are in the area.
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shbam04 wrote a review Jul. 2019
North Carolina52 contributions64 helpful votes
I stayed here for business. The front-desk staff was nice. The employees at the breakfast bar were very kind and helpful. The room wasn't clean as I would have liked. A few fingerprints here and there. I carry Clorox wipes and just went over everything. Overall a pleasant stay.
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Date of stay: July 2019Trip type: Travelled on business
3 Helpful votes
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Response from Michele D, General Manager at Holiday Inn Express & Suites Jackson
Responded Jul. 23, 2019
Thank you so much for taking the time to write a review on your recent stay with us. I am happy to hear you appreciated the way you were treated by our staff. We strive to make each guests stay a positive one. I will be sharing your comments with the housekeeping staff as well so they can learn from your experience. I do hope you will be staying with us again.
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traveler wrote a review Jul. 2019
18 contributions2 helpful votes
Must have just been an "off day" for our short visit. In the area for a cattle show and arrived just before midnight. Wanted to pay cash even though I had card on file. Just didn't want to run short during the long trip. Cash is not normal so it took a little time but that was no problem. However did not get receipt (just too tired to realize it) Woke up at 5:30 because sounded like next door room had water running, could not get back to sleep, Just wanted 45 min more. Breakfast was good hot meal. Teen age daughter just a little of trouble but that's normal. Anyways went to check out since I did not receive room slip under door I asked for receipt and was told she could not print it but would email. To Date, 4 days later, no receipt and thankfully my card has not been double charged. Will repost & report if issue occurs. I expect all will be OK. These are the only reasons did not give rating of 5
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Date of stay: June 2019
Location
Service
Sleep Quality
Trip type: Travelled with family
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Response from Michele D, General Manager at Holiday Inn Express & Suites Jackson
Responded Jul. 9, 2019
Thank you so much for the review. We appreciate our guests taking the time to "let us know how we did". I am not sure what happened with your receipt but if you would like to contact me directly, I will look into that for you. I am glad you enjoyed your stay and hope to see you on any return visits to the area.
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PRICE RANGE
US$89 - US$165 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
country inn & suites jackson hotel jackson, country inn and suites jackson, country inn jackson, jackson country inn
FORMERLY KNOWN AS
Country Inn & Suites By Carlson, Jackson, MI
LOCATION
United StatesMichiganJackson
NUMBER OF ROOMS
78
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Frequently Asked Questions about Holiday Inn Express & Suites Jackson
What are some of the property amenities at Holiday Inn Express & Suites Jackson?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Jackson?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Jackson?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Jackson?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Jackson?
Conveniently located restaurants include Olive Garden Italian Restaurant, Jackson Coffee Co, and Cracker Barrel.
Are there opportunities to exercise at Holiday Inn Express & Suites Jackson?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Jackson?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Jackson?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Jackson offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Holiday Inn Express & Suites Jackson accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.