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Holiday Inn Express & Suites Jackson

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Holiday Inn Express & Suites Jackson
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33 Reviews from our TripAdvisor Community

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Showing 30: English reviews
Bellaire, Michigan
Reviewed 2 April 2016 via mobile

Our son attends a nearby college so we pass through the area often. I didn't know that there were two (2) Holiday Inn hotels within a half mile of each other but there are - one on each side of I-94. I hotel I thought I was booking (Holiday Inn) was located on the north side of 94 but when...

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Helpful?
Thank Jim E
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I'm sorry about the booking confusion, but I am pleased to hear you enjoyed your stay with us. I apologize the WiFi issues, we are having this looked into. We hope you will visit us again. Sincerely, Rachael K Front Office Manager

Midland, Michigan
Reviewed 26 March 2016

We received a gracious and welcoming greeting upon check-in. The rooms were nice with plenty of room - everything was very clean. The beds are extra firm. We only had one issue while staying here -- there was a loud teenage party on my floor, and I finally had to complain to the front desk. The clerk was friendly and...

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Helpful?
Thank Monkeybusiness23
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your great review of our hotel! I am pleased to hear you enjoyed your stay with us. I am so happy that you enjoyed your experiences wit the staff, I'll be sure to share your comments with the team! I am sorry about the noise issues, I'll share your door recommendation with our maintenance staff. We hope...

Davenport, Iowa
Reviewed 21 February 2016

Stayed here for a conference recently, and was struck by the graciousness with which the staff handled the various glitches I ran into. There were a few minor problems with the hotel (e.g. with the key cards), and the staff responded immediately and courteously. Someone opened the pool for me early in the morning to do laps. And finally,I had...

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Helpful?
Thank Megan V
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I am sorry that there were issues during your stay. I am happy to see that our staff was able to assist in these matters though! We have now finished our WiFi updating so there should be no further issues...

Toronto
Reviewed 6 January 2016

I stayed here for a night while in the area on business. The location is good, right off the interstate with a gas station at the exit, and a Lone Star, Olive Garden and Cracker Barrel virtually in the hotel parking lot. There is also ample, well lit parking. The building seems clean, fresh and well maintained. The room was...

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1Thank ToSquareBob1
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you generally enjoyed your stay with us. I am sorry that the heater kept you up. I understand how this can impact a whole stay. And I am sorry that you experienced issues with our WiFi also. With 2 issues that can have such an impact,...

Atlanta, Georgia
Reviewed 14 December 2015 via mobile

This used to be the country inn and suites. It is very clean, internet worked well. Very friendly staff who help me to get my corporate rate at check in. I am tired to the HIExpress breakfast but the parking lot offer other options and restaurants are walking distance. Overall a very good experience for Jackson. Will stay there again...

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Helpful?
Thank The_Guanacos
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I'm so happy the staff were able to help you get your rate! I am sorry you do not card for our breakfast, but the restaurants around us are really good options! We hope you will visit us again. Sincerely, Rachael...

Saranac, Michigan
Reviewed 7 December 2015

Stayed here a lot this year only because my company paid for it. The internet is by far the worst I ever experienced. If you need internet access after work do not stay here. I like many others I use my phone. You know its a joke when you go to connect to the router and all you see are...

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Helpful?
Thank Michael M
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. I am sorry about the Internet quality. We have upgraded our lines to meet the demand. I apologize that we were unable to offer a further solution at that time. If you would like to contact me I would be happy to speak with...

Grand Rapids, Michigan
Reviewed 7 December 2015

One of my two favorite places to stay in Jackson. I have stayed in quite a few of there hotels. A Large grocery store next door, severl restaurants within a few blocks, right off the highway. Very nice place to stay.

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Thank GrandRapidsRon
West Linn, Oregon
Reviewed 23 September 2015

Really nice service! comfortable stay and convenient breakfast. Quiet and located near some easy restaurants. Clean and up to date. The most gracious staff anywhere! The High Street Brewery And Distillery were fun and great food in downtown Jackson. Really loved the automatic pancake maker!

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Thank Thedecoratingdog
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I am so happy that you enjoyed our town as well! We value your feedback. We hope you will visit us again. Sincerely, Rachael K Guest Agent Manager

Langhorne, Pennsylvania
Reviewed 21 September 2015

we stayed here 4 nights while in Jackson on family business. The hotel opened in May 2015 and is brand spanking new. Friendly and efficient staff. Clean rooms and common areas. Great beds. Good breakfast options for the complimentary breakfast, including cheese omelettes, turkey sausage, bacon, cereals, fruits, pastries, breads, muffins, juices, yogurt, coffee, etc. and the most delicious hot...

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Helpful?
1Thank UrbanMonkey48
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I am happy that you enjoyed breakfast so much as well! We value your feedback. We hope you will visit us again. Sincerely, Rachael K Guest Agent Manager

Jackson, Michigan
Reviewed 21 September 2015 via mobile

I stayed here a few night ago and was charged a 150$ smoking fee. I NEVER smoked in that room. When I called to talk to the manager I was hung up on. That was on a Saturday. I waited till Monday to speak with someone in HR (which is who the manager told me I should speak too) when...

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1Thank alyssa F
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. As the evidence within the room shows smoking occurred during your stay we had to follow through with the policy outlined in the registration folio you initialed and signed. As I explained during our 2nd phone conversation no employee is required to continue a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
We invite you to experience the brand new Holiday Inn Express & Suites Jackson, located near I-94 and US 127. The hotel is just a short drive to many local area attractions, including several golf courses, museums, wineries, and brew pubs. The Holiday Inn Express & Suites Jackson offers modern and state of the art facilities and room amenities. Each of the rooms is equipped with a sleek flat screen TV. ... more   less 

Additional Information about Holiday Inn Express & Suites Jackson

Address: 3506 O'Neill Drive, Jackson, MI 49202 (Formerly Country Inn & Suites By Carlson, Jackson, MI)
Region: United States > Michigan > Jackson
Price Range: $141 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Jackson 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Country Inn & Suites Jackson Hotel Jackson
Country Inn And Suites Jackson
Country Inn Jackson
Jackson Country Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Jackson staff and other travellers.
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Questions? Get answers from Holiday Inn Express & Suites Jackson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book elsewhere! My room sounded like I was sharing a room with the entire hotel.”
 of 5 bubbles 575trishm, 5 Jan 2017 | Read review
“If you have a room down the hall on the first floor, use the end doorways as they save many steps.”
 of 5 bubbles EarlR382, 1 Jun 2016 | Read review
“All rooms were quiet.”
 of 5 bubbles Thedecoratingdog, 23 Sep 2015 | Read review
“I think higher floors are better so you aren't at ground level with people parking their cars outside your window.”
 of 5 bubbles AZTVLR71, 16 Sep 2015 | Read review
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