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BEST WESTERN PLUS Kalamazoo Suites

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BEST WESTERN PLUS Kalamazoo Suites
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298 Reviews from our TripAdvisor Community

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Showing 297: English reviews
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Reviewed 2 weeks ago via mobile

The property is amazing. The staff is amazing and breakfast is great. My company has just added it as an approved Hotel for when I travel. Keep the good work. I especially enjoy there large rooms and modern look.

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Helpful?
Thank midwesttrevor
James B, General Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

The staff and I want to thank you for kind words and look forward to being of service to you and your co-workers in future. Thank you for choosing the Best Western Plus Kalamazoo Suites.

Bellaire, Michigan
HOTEL’S FAVOURITE REVIEW
Reviewed 3 December 2016

We've stayed st this hotel multiple times in the past year or so because it is conveniently located near Western Michigan University. While the remodeling has taken longer than one would think it should, I will continue to select this hotel when I travel to Kalamazoo. Staff members have always been helpful and courteous. Beds are comfortable and the room...

Review collected in partnership with Best Western
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Helpful?
Thank Jim E
About Hotel's Favourite Review
Management response:

Thank you for your online review and choosing to stay with us. We are very happy that you found the team helpful and courteous. We would agree with you that we have a great location which is close to shopping, restaurants, and WMU. We hope to serve you again and Thank you for your continuing to Chose Best Western Plus,...

Flint, Michigan
Reviewed 2 weeks ago

Made reservation on First Merit cc. by the time of my trip Huntington bought out First Merit. Guy at check in would not except new cc as it was not the card room was made. Also wouldn't except rate. He couldn't rationalize that bank reissued cards. Also room smelled terribly of weed and I had two babies with me. Food...

Review collected in partnership with Best Western
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Helpful?
Thank Melissa L
James B, General Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

We are so sorry that we did not deliver the high quality of guest service that we strive for every day. I have shared your feed back with the housekeeping and front desk and will use your comments to make us a better hotel. Thank you for letting me know of your problems so that I can address them. Respectfully

Kalamazoo, Michigan
Reviewed 2 weeks ago

This location is beautiful, very clean, and Jim and the entire staff made our stay comfortable and pleasant. They went out of their way to accommodate our needs with the friendliest services. I highly recommend this hotel and look forward to future stays.

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Helpful?
Thank butterfly8686
James B, General Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Thank you on behalf of the entire staff. It was a pleasure having you as our guest and we look forward to seeing you in the future.

Durand, Michigan
Reviewed 3 weeks ago

Overall, a good stay. Convenient location with decent price, close to restaurants, shopping and Miller Auditorium. Pool area was clean, as was guest room. Kitchen area, definitely a plus. Parking is sufficient.

Review collected in partnership with Best Western
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Helpful?
Thank 410marthao
Reviewed 3 weeks ago via mobile

Upon arrival, it took ten minutes for us to be acknowledged by the front desk clerk, Estabon, who was on the business phone then his cell phone. He was unprofessional with baggy pants. When he finally did, our room type reserved wasn't available. We booked through Expedia two queens for 4 ppl. They had us for King Suite for 2...

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Helpful?
Thank AMG7707
James B, General Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

As we discussed Saturday evening I am very sorry that you did not experience the best we have to offer. I have taken immediate and direction to ensure that your issues have been corrected. Thank you for taking the time to share your concerns with me. I have used your input to make us a better hotel.

Livonia, Michigan
Reviewed 3 weeks ago via mobile

This is a nice hotel. The only small issue is staying on the 4th floor it takes 2 minutes for the water to get hot, but once it gets hot watch out! It gets really hot!!! The pool and hot tub area are nice and clean

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Helpful?
Thank yeagerm1
New Orleans, Louisiana
Reviewed 3 weeks ago

First the postives: very nice staff and easy check in, large and clean room, comfortable beds, good location. Now, the not so good: the one elevator smelled for the two days that we were there, the indoor pool is NOT heated - only the hot tub, the temperature in the room was a little difficult to modulate, and the breakfast...

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Helpful?
Thank laminicooperman
Muskegon County, Michigan
Reviewed 4 weeks ago

Nice hotel. Great staff. Very friendly and helpful. Rooms were large and clean. Desk staff was very accommodating. Breakfast was good and hot. Breakfast did end a little early. They have a great hot tub pool area although a little small. Loved the fact that they handled a large group of teens and keep the environment friendly and low noise

Review collected in partnership with Best Western
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Helpful?
Thank jerryd386
South Lyon, Michigan
Reviewed 4 weeks ago

I stay at hotels very often for work & had more problems with this hotel then I have ever had. At check out they charged my bill wrong, said it would take possibly 4-5 days to get my money back. But manager said it wasn't their problem if my account was over drafted bc of their mistake. Worst customer service...

Review collected in partnership with Best Western
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Helpful?
Thank bayleel2017
James B, General Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Bayleel2017, I am sorry that we fell far short of meeting your expectations. It is never our intention to deliver sub standard guest service. The input you provided has proven to be a very valuable training tool for the staff and it will help stop issues of this kind in the future. If you would ever consider to stay with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the BEST WESTERN PLUS Kalamazoo Suites, a newly renovated all-suites property located in southwest Michigan. This Kalamazoo hotel features 64 well-appointed suites, each fully-equipped with cable satellite television, microwave, refrigerator, and free high-speed Internet access. Guests will enjoy a delicious complimentary deluxe breakfast each morning before taking a dip in the indoor heated swimming pool and hot tub. Additional amenities include a fitness center, guest laundry, full business services and meeting/banquet facilities. ... more   less 

Additional Information about BEST WESTERN PLUS Kalamazoo Suites

Address: 2575 S 11th St, Kalamazoo, MI 49009-2105
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range: $130 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Kalamazoo Suites 2.5*
Number of rooms: 64
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Best Western and Priceline so you can book your BEST WESTERN PLUS Kalamazoo Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Kalamazoo Hotel Kalamazoo
Hotel Style:
#1 Green Hotel in Kalamazoo
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Kalamazoo Suites staff and other travellers.
3 questions
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Ann Arbor, Michigan
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Kalamazoo Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor is best on Friday and Saturday because it is quieter..”
 of 5 bubbles penguin2k, 10 Sep 2016 | Read review
“Desk clerk was kind and helpful !!”
 of 5 bubbles 358larryl, 11 Aug 2016 | Read review
“Fourth floor king rooms are huge”
 of 5 bubbles hasbeanshockey, 28 Jul 2016 | Read review
“Avoid all rooms ending in 08, this is the elevator hallway”
 of 5 bubbles Beachambassor, 15 May 2016 | Read review
“The elevators can be a bit noisy, so you may wish to avoid certain rooms (e.g. 308) that are in their immediate proximity.”
 of 5 bubbles 445benjamink, 8 May 2016 | Read review
5 of 5