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Candlewood Suites Kalamazoo

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3443 Retail Place Dr I-94 & Sprinkle Rd, Kalamazoo, MI 49048-8819
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$139
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Free cancellation until 22-01-03
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US$131
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (12)
Room & Suite (15)
Business Centre & Event Rooms (4)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Candlewood Suites Kalamazoo
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 36 hotels in Kalamazoo
Location
Cleanliness
Service
Value
Extended Stay Hotel in Kalamazoo. Part of the IHG Hotel Family so you can earn IHG Reward Points for staying with us. We're centrally located right off I-94 exit 80 for Sprinkle Road. Each suite includes a full kitchen with everything you need to start cooking. Each suite also has a 32 inch flat screen TV, complimentary wired and wireless hi-speed internet, complimentary fitness center, business center, and laundry facilities. Food and beverages available onsite to purchase in our Candlewood Cupboard.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Complimentary instant cofffee
Bowling offsite
Board games / puzzles
Books, DVDs, music for children
Children's television networks
Parking
Wifi
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Meeting rooms
BBQ facilities
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Radio
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, Spanish
137Reviews2Q+A29Room tips
Traveller rating
  • 64
  • 43
  • 17
  • 9
  • 4
Time of year
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Language
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Popular mentions
beausmom1 wrote a review Jul. 5
Rochester, Minnesota206 contributions56 helpful votes
We stayed at this property for 6 days with our dogs. The property is minutes away from the Kalamazoo Expo Center where the UKC Premier dog show was held. The grounds were well kept and the hotel is new. It is located in an industrial park area and there was plenty of area to walk our dogs. The hotel did not stock their pet relief areas. Guests smoked pot outside (inside?) the hotel. This hotel does not have a swimming pool. There was adequate parking for our van. Candlewood Suites do not provide breakfast service. Rooms have a full refrigerator, 2 burner cooktop and dishes/silverware/cookware. We found all of the dishes in the dishwasher when we checked in. There were many disappointments - bathtub did not drain from our first shower. There was no way housekeeping could not know the tub drain was completely clogged. My husband cleared the drain himself - once pulling gobs of hair our with a snake and then with a jug of Draino. The hotel cleans rooms 1x week. On the day for cleaning on our floor, no one showed up. When I asked the front desk why our room was not cleaned I was told that they were short staffed and the room would not be cleaned. This was a completely different story than what we were told at check-in. There is no trash pick-up service. Trash containers at all of the doors were overflowing. The rooms do not have towel bars and our towels did not dry between showers. I had to go to the front desk for towels. There was no housekeeping support available. The dishwasher did not work properly. The soap container did not empty and dishes were dirty after a full cycle. We had to wash dishes by hand. The provided hairdryer was anemic, I had to use my dog hair dryer. On a positive note, new washers and dryers were installed during our stay! We will stay here next year only because of the convenient location with low service expectations.
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Date of stay: June 2021Trip type: Travelled with family
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Response from IHG Service, Owner at Candlewood Suites Kalamazoo
Responded 1 week ago
Hi beausmom1, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding bathtub, housekeeping, towels, dishwasher and the hair dryer. I understand your dismay and I am sorry. This is not the relaxed and casual experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
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Diane S wrote a review Jul. 2020
Peoria, Illinois138 contributions32 helpful votes
Apparently it is hotel policy, not a covid-19 issue, that there is no maid service except weekly. You can trade in towels and dump your own trash. Even with new mask law announced, no staff was masked, only rare guests were and they weren't urged to do so. I won't be back...
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Date of stay: July 2020Trip type: Travelled with family
2 Helpful votes
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Response from Amber Wallace, Guest Services / Front Office at Candlewood Suites Kalamazoo
Responded Jul. 17, 2020
Thank you for choosing Candlewood Suites. As an extended stay hotel, housekeeping is provided weekly as stated on our website and displayed at the check-in desk. Additional cleaning is provided per request and each request is fulfilled within 24 hours. Once the mandated mask law was placed in effect, our staff has worn masks when stepping out from behind the front desk. When behind the desk we are separated from all guests with the partition. Covid-19 safety precautions are in place and being followed per requirement inside of our facility.
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hatestotravel207 wrote a review Dec. 2019
Carmel Valley, California2 contributions
I stayed here from October through Novemeber of 2019 while my family was relocating to Michigan from California. My room was clean, beds were comfy and room was nice and spacious. There was a decent sized kitchen in the room. A free laundry mat was provided.The hotel was quiet and attracted a nice crowd. There was a little convenience store provided in the lobby which was so nice. Managers Amber and Tabetha bent over backwards to make our stay easy and were always easy to get a hold of and quick to help. Truly, the whole staff was friendly and professional. I would recommend this place to everyone and will stay here again if I ever need to!!
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Date of stay: October 2019
Cleanliness
Service
Sleep Quality
Room Tip: 2nd floor is very quiet but all floors seemed nice
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Response from Amber W, Front Office Manager at Candlewood Suites Kalamazoo
Responded Dec. 12, 2019
Thank you for taking the time to tell us about your experience at Candlewood Suites KALAMAZOO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Candlewood Suites!
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Lyndy M wrote a review Nov. 2019
Delta, Ohio71 contributions5 helpful votes
We arrived late to check in for a short overnight stay and the person at the front desk had to open the door to let us in. We were assigned a ground floor king room which was clean and spacious. The room is set up for extended stays with a small kitchen and basic supplies for cooking. The king bed was comfortable but the pillows were too soft and squishy. I loved the toiletries that were provided with the shampoo, conditioner and body wash being mounted to the wall of the shower. The hotel itself isn't built well to protect from noise...a garbage truck arrived early in the morning right outside the room and woke us up. Being on the ground floor...the room above us was occupied and we could hear every step, toilet flush and shower that took place. No breakfast was provided.
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Date of stay: October 2019
Location
Service
Sleep Quality
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Response from Amber W, Front Office Manager at Candlewood Suites Kalamazoo
Responded Nov. 7, 2019
Dear Lyndy, Thank you for taking the time to tell us about your experience at Candlewood Suites Kalamazoo. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 2692703203 or candlewoodkalamazoo@gmail.com.
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cmDaffy wrote a review Aug. 2019
Minneapolis, Minnesota65 contributions19 helpful votes
For the price you pay to stay here, you should happily receive daily house keeping. You shouldn't have to ask for clean towels. Although the beds are soft and the rooms are clean, for a few dollars more, you can stay at other competitive places in this market and have daily cleaning, a pool, breakfast, and often a nightly happy hour/social. IHG greatly missed the mark on this brand. This IHG hotel, does offer daily housekeeping, free breakfast or a pool. Although it offers what a Woodspring Suites does, it charges more than twice the daily rate.
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Date of stay: August 2019
Location
Service
Room Tip: All the rooms are likely very similar. There is some highway and freight traffic on all sides,...
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Response from Amber W, Front Office Manager at Candlewood Suites Kalamazoo
Responded Sep. 1, 2019
Thank you for your review.
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PRICE RANGE
US$97 - US$135 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites kalamazoo hotel kalamazoo
LOCATION
United StatesMichiganKalamazoo CountyKalamazoo
NUMBER OF ROOMS
95
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Frequently Asked Questions about Candlewood Suites Kalamazoo
Which popular attractions are close to Candlewood Suites Kalamazoo?
Nearby attractions include Wings Event Center (0.4 km), Kalamazoo Curling Club (0.4 km), and Continental Lanes (0.4 km).
What are some of the property amenities at Candlewood Suites Kalamazoo?
Some of the more popular amenities offered include free wifi, a fitness centre, and free parking.
Which room amenities are available at Candlewood Suites Kalamazoo?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Candlewood Suites Kalamazoo?
Guests can enjoy barbeque facilities and free instant coffee during their stay.
Is parking available at Candlewood Suites Kalamazoo?
Yes, free parking is available to guests.
What are some restaurants close to Candlewood Suites Kalamazoo?
Conveniently located restaurants include The Crew Family Restaurant and Bakery, Godfathers Pizza, and Potter's Lounge & Restaurant.
Are there opportunities to exercise at Candlewood Suites Kalamazoo?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Candlewood Suites Kalamazoo?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Candlewood Suites Kalamazoo?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Candlewood Suites Kalamazoo offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Candlewood Suites Kalamazoo?
The staff speaks multiple languages, including English and Spanish.