The smell in the hall was like something rotted. My husband said like something died. I didn't believe him till I walked out the door of our room. It was unbearable. The staff blamed several different things including the restaurant next door. I looked at reviews and that smell has been there for months. No locks on the end entry doors. Anyone could walk in at any time day or night. Parties inside and outside the room all night. Booked 3 nights checked out after one night and only 3 hours sleep.
This is a very dirty place that smells terrible. This hotel is more like a Motel than Hotel. I would never recommend this place to anyone I know. This place needs to be completely redone. And maybe even hire staff. I never saw any house keepers during my stay. There was one person working our entire stay.
I checked in with my 3 children. As soon as we walked in one of my kids said "Ew Mom it stinks in here!!" The lobby smelled like marijuana BAD. I walked up to the counter and the man behind the counter was playing on his phone. I stood there for a few minutes and he never looked up. Finally I said "hello?" Just to get his attention. Our room was AWFUL! It smelled like cigarettes (it's supposed to be a completely non smoking hotel). There were holes in the walls, dirty floor in bathroom, toilet handle had to be held down to flush, hair on the sheets, stains on the sheets (including a red stain on the pillowcase), the heater/air conditioner didnt work, dirty window with handprints, dirty walls. A man was staring at my kids and I as we were trying to get in our room. Like not just noticing we were there, actually staring. It was just my kids and myself so I felt very unsafe. I asked for my money back. He never apologized to me or anything. I paid with my card so I hope it actually gets refunded. If not I'll be raising hell with them.…
The maintenance guys were great! Helped dig me out of snow. Front desk was courteous and rooms so clean! And was quiet. Great place! Hope pool is open next time.... Was closed do to covid and breakfast was the typical covid grab bag but I remember the great breakfast they used to have and hope it will be back soon.
The stay here was not up to par as anticipated. Pool was closed, fitness room was closed, no hot breakfasts, but yet the price of room was still the same, not good f ok r business... future stays are highly questionable.