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Days Inn & Suites by Wyndham Kalamazoo

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2615 Airview Blvd, Kalamazoo, MI 49002-1791
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About

#28 of 36 hotels in Kalamazoo
Location
Cleanliness
Service
Value
Welcome to Days Inn and Suites Of Kalamazoo. Our beautiful newly-renovated entirely non-smoking hotel is conveniently located just south of Interstate 94, only one half-mile northwest of Kalamazoo/Battle Creek International Airport. We invite our guests to enjoy our complimentary continental breakfast and coffee in our lobby. Take advantage of our on-site fitness center, business center, and guest laundry facility. Our heated indoor pool and hot tub is the perfect place to relax and unwind.
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Property amenities
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423Reviews1Q+A28Room tips
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Popular mentions
j0hnwayne2021 wrote a review Jun. 4
1 contribution
The smell in the hall was like something rotted. My husband said like something died. I didn't believe him till I walked out the door of our room. It was unbearable. The staff blamed several different things including the restaurant next door. I looked at reviews and that smell has been there for months. No locks on the end entry doors. Anyone could walk in at any time day or night. Parties inside and outside the room all night. Booked 3 nights checked out after one night and only 3 hours sleep.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
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Location
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Response from Guest Relations Manager, Owner at Days Inn & Suites by Wyndham Kalamazoo
Responded 1 week ago
Hi j0hnwayne2021, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is distressing to hear that you encountered a number of issues and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made."
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semharoldson wrote a review May 2021
Portage, Michigan1 contribution
This is a very dirty place that smells terrible. This hotel is more like a Motel than Hotel. I would never recommend this place to anyone I know. This place needs to be completely redone. And maybe even hire staff. I never saw any house keepers during my stay. There was one person working our entire stay.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
ur_question.prompt.11
Location
Cleanliness
Service
userrating.prompt.190
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Response from Guest Relations Manager, Owner at Days Inn & Suites by Wyndham Kalamazoo
Responded 5 weeks ago
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take value on your report regarding the condition of the hotel and the cleanliness at that time. We will act on this complaint seriously and address this issue with our housekeeping staff to ensure no future guests will experience the same. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. 9
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555rhdk wrote a review Apr. 2021
Warren, Michigan11 contributions
+1
I checked in with my 3 children. As soon as we walked in one of my kids said "Ew Mom it stinks in here!!" The lobby smelled like marijuana BAD. I walked up to the counter and the man behind the counter was playing on his phone. I stood there for a few minutes and he never looked up. Finally I said "hello?" Just to get his attention. Our room was AWFUL! It smelled like cigarettes (it's supposed to be a completely non smoking hotel). There were holes in the walls, dirty floor in bathroom, toilet handle had to be held down to flush, hair on the sheets, stains on the sheets (including a red stain on the pillowcase), the heater/air conditioner didnt work, dirty window with handprints, dirty walls. A man was staring at my kids and I as we were trying to get in our room. Like not just noticing we were there, actually staring. It was just my kids and myself so I felt very unsafe. I asked for my money back. He never apologized to me or anything. I paid with my card so I hope it actually gets refunded. If not I'll be raising hell with them.
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Date of stay: April 2021Trip type: Travelled with family
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Response from Guest Relations Manager, Owner at Days Inn & Suites by Wyndham Kalamazoo
Responded Apr. 27, 2021
Dear Valued Guest, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. I am sorry to hear that you did not thoroughly enjoy your stay especially with the condition of your room and the sheets. It is of the highest importance that things like this are not missed by our staff and mistakes like this should never be overlooked. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you’ll accept our sincerest apologies for the smell of smoke that you experienced. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
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13bossladii13 wrote a review Feb. 2021
Kalamazoo, Michigan1 contribution
The maintenance guys were great! Helped dig me out of snow. Front desk was courteous and rooms so clean! And was quiet. Great place! Hope pool is open next time.... Was closed do to covid and breakfast was the typical covid grab bag but I remember the great breakfast they used to have and hope it will be back soon.
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
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Location
Cleanliness
Service
userrating.prompt.190
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Response from Tina M, Owner at Days Inn & Suites by Wyndham Kalamazoo
Responded Feb. 21, 2021
Hi 13bossladii13, We are so pleased to hear that you enjoyed your stay! It is so rewarding to hear that we were able to provide a clean, comfortable and convenient experience. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each of our guests. We're glad you had a great time with us and we look forward to serving you again.
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klaylon2822 wrote a review Aug. 2020
1 contribution1 helpful vote
The stay here was not up to par as anticipated. Pool was closed, fitness room was closed, no hot breakfasts, but yet the price of room was still the same, not good f ok r business... future stays are highly questionable.
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Review collected in partnership with this hotel
Date of stay: August 2020
Value
ur_question.prompt.11
Location
Cleanliness
Service
userrating.prompt.190
1 Helpful vote
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Response from Tina M, Owner at Days Inn & Suites by Wyndham Kalamazoo
Responded Aug. 23, 2020
Dear Valued Guest, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. Since we are all aware of the critical situation that is happening around the world with COVID-19 we would like to assure you as our guest that our Hotel is taking standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and associates. For that reason, breakfast is not being offered and that we have to close the pool. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
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PRICE RANGE
US$65 - US$104 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Americas Best Value Inn
LOCATION
United StatesMichiganKalamazoo CountyKalamazoo
NUMBER OF ROOMS
70
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