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All reviews holiday inn ping pong pool area hot tub bunk beds front desk arcade room large pool on site restaurant picnic tables breakfast buffet birthday party little things the staff was friendly and helpful fitness center off the highway holidome
Apparently, when I stayed here, the hotel had recently undergone a change in management and things seemed to be still in that awkward stage. The front desk clerk didn't understand what Marriott's "Platinum Elite" program included and the sundries shop hadn't been filled yet.
My husband and I had a last minute change of plans on a date night and found the Delta Hotel because it was right off the highway and had a restaurant/bar. The check in was a decently pleasant experience except when I asked about getting...More
1 Thank Heather S
Response from AbbyW631, Front Office Manager at Delta Hotels by Marriott Kalamazoo Conference CenterResponded 4 weeks ago
I am extremely sorry about your experience with our hotel, as the Front Office Manager I would love to be able to speak with you about your stay. Please do not hesitate to reach out to me directly 269-492-7434. I hope to hear from...More
I recently stayed here as they were just switching over from Holiday Inn to Marriott. The service was not what I am accustomed to at this level of a Marriott property. As a regular Marriott customer I would not recommend this property nor will I...More
This hotel is a little off the beaten path but Kzoo is so small it really didnt matter. Old Holidome style hotel that was purchased by Marriott and completely renovated. Everything was great. Central courtyard has a pool, whirlpool, picnic type tables...actually a very nice...More
This hotel uses lights! Love that it does not have dark halls, or low watt lightbulbs in the room. Lots of plugs for you devices in all the right places. This is a bit off the beaten path, but we really like that. Only one...More
Response from AbbyW631, Front Office Manager at Delta Hotels by Marriott Kalamazoo Conference CenterResponded September 17, 2018
Thank you cynthiakhansen for taking the time to provide us with such valuable feedback, regarding your past stay with us.
I completely understand how frustrating it must've been for you when voicing your issue to my staff, for them not to find a solution for...More