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Holiday Inn Kalamazoo-West

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Holiday Inn Kalamazoo-West
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268 Reviews from our TripAdvisor Community

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Showing 265: English reviews
Woodhaven, Michigan
Reviewed 30 June 2014

Had to stay here for two nights while in town for a baseball tournament. This place was a great place to stay with kids. There was a large, heated pool with a lot of seating surrounding the pool. There were a lot of tables placed in the common areas so that our team was able to eat together and where...

Thank Tracey K
Justin W, Manager at Holiday Inn Kalamazoo-West, responded to this review

Tracey K- Thank you so much for taking the time out to let us know how your stay was with us. We are excited to hear that you had such a great experience. It was our pleasure to be a service to you. Hopefully when you are in the Kalamazoo area again, that you chose to be our guest. Justin...

York Haven, Pennsylvania
Reviewed 2 May 2014

Clean, quiet, close proximity to highway, decent bar, large room. This place is top notch. The room was spotless and very well furnished. A pet peeve of mine is that there was no fridge but I survived. Decent business center, TV with HBO, desk, sofa. Overall couldn't ask for anything more. They did have what looked like a great pool...

Thank Gary S
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Gary S- On behalf of the Holiday Inn West Kalamazoo we appreciate you choosing to stay with us. We value our guest feedback and hope that when your in the Kalamazoo area again that you stay with us. Justin W. Front Desk Supervisor

Paw Paw, Michigan
Reviewed 13 April 2014

My family and I stayed at the holiday west on 4-10-2014, we booked over the net, they said we would have a pool side room, indoor pool,and hot tub. Our room was not even in view of pool we were down hall away from pool. They were kind enough to put us in a room with a widow over looking...

1Thank madpawpaw
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

madpawpaw- On behalf of the hotel we deeply apologize for what took place during your stay. I appreciate you talking the time out to let us know how you felt because we value all of our guest feedback. I would like to know how we can make this right for you, so if you would please contact the hotel directly...

Kalamazoo, Michigan
Reviewed 21 March 2014

It was an amazing stAy . We felt like royalty . Warm welcome very attentive to us. The only thing I found challenging is that in the bunk bed suite the tv only played a video game. So I had everyone in my bed to watch tv.

Thank Patti K
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Patti K- We appreciate you taking the time out to let us know how great your daughter's party was. We hope that you come back to visit and stay at our hotel again. If there is anything that you need, please contact the hotel. Justin W Front Desk Supervisor

Coloma, Michigan
Reviewed 14 March 2014

I was here for the Farm Women's Symposium. We had a great experience. The room was neat and clean and the food they served was delicious. The staff was also very kind and helpful and the pool area was clean and fun!

1Thank Alysa M
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Alysa M- We are very excited that you had such a great time at our hotel for the conference. We hope that you are our guest when you visit Kalamazoo in the future. Justin W Front Desk Supervisor

Kalamazoo, Michigan
Reviewed 13 March 2014

I am a local resident of this hotel and absolutely love staying there! We have 5 kids and have stayed many times, sometimes for pleasure, a few times because we lost power. In the Spring of 2013 my niece graduated from University of Michigan and we rented the Holidome behind the pool area. The food was so delicious, there was...

1Thank Amy J
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Amy J- It is great to know how much you enjoyed being a guest at our hotel. We appreciate you taking the time out to let us know how your stay was because it means alot. If there is anything else we can do for you, please let us know. We hope that you continue to stay with us in...

Reviewed 9 March 2014 via mobile

We took a trip with friends for a quick getaway and break the winter blues. Overall this hotel is not a bad spot for such an activity. The pool and dome area as it is called is nice change in pace from standard pools. The only issue I have is the fact that you have "squatters" that take over many...

Thank Tony G
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Tony G- We apologize that you didn't have the best experience while staying at our hotel. Your feedback is greatly appreciated as we are always striving to improve our hotel amenities and service. We thank you for your review and will make sure that we do a better job of making sure all of our guests are important. If you...

Reviewed 22 February 2014

Awesome. I'm not sure if negative reviewers were expecting a ritzy hotel, but it's a Holiday Inn. We came for a slumber party, and they changed our rooms so we could be adjoining. The tables outside of the rooms aren't exclusive to those staying. At 10:30, the pool closes for anyone under 18. Also, when you check in, you are...

1Thank Montora H
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Montora H- We are very excited to hear that you had such a great experience at our hotel. it was our pleasure being able to provide you with great guest service and that you enjoyed using our hotel amenities. We hope that you continue to be our guest in the future, and if there is anything that we can do...

Reviewed 18 February 2014

Past trip was my 4th stay in the past 6 months on business. Overall decent stay.... Mostly clean room, on site decent restaurant, and close to my office. I've gotten a good quiet night's sleep which was most important. Both hotel staff and restaurant staff have been pleasant which a plus. Only minus is the bed skirts are filthy... I...

Thank Daphne418
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Daphne418- Thank you so much for letting us know how your stay was with our hotel. Your feedback will assist us in improving our hotel services and making sure guests are leaving with a better experience. If you would like to contact the hotel at 269-375-6000 to let us know how we can make this right for you it will...

Chicago, Illinois
Reviewed 16 February 2014

We had a pretty bad experience here. I have two young kids (5 and 3). The hotel pool was very overcrowded. In addition to hotel guests at the pool, they had multiple birthday parties there. The kids in the pool were BIG and rambunctious/wrestling. There was no room in the pool for beginning swimmers. It just wasn't safe. There were...

Thank jill g
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

jill g- On behalf of our hotel we apologize for not making your stay with us a better one. We really appreciate you taking the time out to let us know how we missed the mark and we take responsibility for it. I wanted to reach out to you personally and have you contact the hotel directly to speak to...

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Hotel & Grounds (7)
Room/Suite (11)
Dining (2)
Business Centre/Function Rooms (1)
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Other (9)
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  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn West, the best in personalized guest experiences. We’re here to serve you! ... more   less 

Additional Information about Holiday Inn Kalamazoo-West

Address: 2747 S 11th St, Kalamazoo, MI 49009-2177
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range: $131 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Kalamazoo-West 3.5*
Number of rooms: 186
Reservation Options:
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Also Known As:
Holiday Inn Kalamazoo-West Hotel Kalamazoo
Kalamazoo Holiday Inn
Hotel Style:
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
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Questions & Answers

Questions? Get answers from Holiday Inn Kalamazoo-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want quiet, get room away from the atrium”
 of 5 bubbles BeachLeech, 22 Feb 2017 | Read review
“Great for a family getaway.”
 of 5 bubbles 654lauril, 8 Jan 2017 | Read review
“stay away from 112, and if you have loud parents in the open area ( hockey parents), it might affect room facing the pool. Ask the clerk.”
 of 5 bubbles RG340, 21 Nov 2016 | Read review
“Heat doesn't work”
 of 5 bubbles 247JimH, 26 Oct 2016 | Read review
“Poolside rooms can be very loud. Buyer beware...”
 of 5 bubbles BLT1991, 17 Oct 2016 | Read review
5 of 5