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Holiday Inn Kalamazoo-West

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Holiday Inn Kalamazoo-West
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259 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Kalamazoo-West
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Showing 255: English reviews
Level Contributor
340 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 28 May 2013 via mobile

Recently stayed here on business rooms are clean and have been renovated. Nice lounge and breakfast resturant. Indoor pool area is nice and seems to draw the croud. Would recommend and will stay again

Thank Marc M
Michelle M, Front Office at Holiday Inn Kalamazoo-West, responded to this review

Hello Marc, Thank you for taking the time to share your experience with others. I am happy to hear that you got to enjoy Old Burdick's. Did you get to try the new fried pickles- they are awesome! I recognize that your time is important but please contact me directly if there is anything that we can do for you... More 

Waukegan, Illinois
2 reviews
Reviewed 21 May 2013

Once again the Hotel and Staff (everyone from the GM down to the Housekeeping Staff) went above and beyond to accommodate our group again! Instead of naming them all I will just thank them all! The entire staff ROCKS!! It is a pleasure working with them in planning the unusual accommodations for our group. SEE YOU IN 2014!

Thank Teresa0528
Michelle M, Front Office at Holiday Inn Kalamazoo-West, responded to this review

Hello Teresa, Thank you for your high praise! We love hosting the tournament teams and always have a blast with your guests. We look forward to another great year in 2014! Take care, The Holiday Inn West, Kalamazoo More 

Vaughan, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 May 2013

We stayed at this property during Victoria Long Weekend for Can-Am Softball tournament. The hotel was at capacity due to the tournament. While all the employees were very busy attending all the customers, they still had time to smile and provide an excellent service. The hotel is like most Holiday Inn , no surprises , just comfort but the employees... More 

Thank Cristina H
Waco, Texas
Level Contributor
4 reviews
4 hotel reviews
Reviewed 15 May 2013

Asked for and got a quiet room facing the parking area/bowling alley. Check-in smooth and easy. Beds were quite good, clean bath and floors. Ice machine worked, food in Burdick's was good, night staff there accommodating. HVAC was quiet and worked well. (Should be on the wall with a digital read on the temp.) Desk staff was extremely competent and... More 

Thank Julia N
Clinton Township, Michigan, United States
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 May 2013

friendly staff, no breakfast pool was very dirty. room was fine i only stay here if i half too . i perfer express or staybridge location is right off 131 and it set back so you need to know were you are going to get there

Thank Bruce G
IHGCare, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Bruce G, Thank you very much for taking the time to share your comments online. I am happy that you found our staff to be friendly. However, I sincerely apologize that your stay was negatively affected by the condition of the pool during your visit. We take all reviews negative or positive very seriously and your feedback will help... More 

Chicago, Illinois
Level Contributor
91 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 29 April 2013

I'll start with the good. The rooms (we had two) were clean and nicely decorated. The Kids Suite was great, the bunk beds were separated from mom and dad's bed by a wall and they thought that was great! The kids loved the pool which was in the 'Holidome', that means that it was in the open with rooms that... More 

Thank Stephanie P
IHGCare, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Stephanie P, Thank you so much for taking the time to leave us your feedback. We appreciate the kind remarks regarding the Kids Suite and pool. However, please do accept our apologies for not being able to deliver an exemplary service during your stay particularly with the customer service and room accommodations received. I assure you that this is... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 April 2013

Stayed here for a weeknight in April. Hotel was clean, staff was friendly. Ended up getting lots of perks due to being a Priority Club member and having a company rate: free breakfast, free drink, gift bag with snacks. Restaurant / bar atmosphere was nice and prices weren't out of line. Only negative is that I had a difficult time... More 

Thank Frapples
Wichita, Kansas
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 April 2013

Nice staff. Food was reasonably priced at Burdick's, where we ate dinner and breakfast. We had a room with free breakfast included, but be aware that the breakfast vouchers are actually for $10.00 and the breakfast buffet is $10.99, Also, sometimes the dining room charges your credit card and the charge also appears on your hotel final bill. One day... More 

Thank MonTues
Chicago, Illinois
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 April 2013

The hotel is ok but the staff is not very helpful or very efficient. They have charged my credit card 3 times for the same stay and it is taking days to get refunded correctly. This is not a hard task it is very simply actually. The pool was disgusting, the game room was dirty and the games are all... More 

Thank frostizzy
IHGCare, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear frostizzy, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received poor customer service from our staff, the pool and the poor facilities. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded... More 

Casco, Michigan
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 April 2013

We booked this hotel sight unseen at last minute via phone and was so happy with the results. The staff was friendly, the location is great and the room was very clean. This is a holidome site so great for families. I would recommend this property!

Thank Flowerlady_11

72 photos of this hotel

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Bathroom (9)
Room/Suite (11)
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Management photos: Courtesy of the property manager

All Management Photos (32)
Hotel & Grounds (8)
Room/Suite (11)
Dining (2)
Business Centre/Function Rooms (1)
Pool/Beach Area (1)
Other (9)
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  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn West, the best in personalized guest experiences. We’re here to serve you! ... more   less 

Additional Information about Holiday Inn Kalamazoo-West

Address: 2747 S 11th St, Kalamazoo, MI 49009-2177
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range: $113 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Kalamazoo-West 3.5*
Number of rooms: 186
Reservation Options:
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Also Known As:
Holiday Inn Kalamazoo-West Hotel Kalamazoo
Kalamazoo Holiday Inn
Hotel Style:
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
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Questions & Answers

Questions? Get answers from Holiday Inn Kalamazoo-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from 112, and if you have loud parents in the open area ( hockey parents), it might affect room facing the pool. Ask the clerk.”
 of 5 bubbles RG340, 21 Nov 2016 | Read review
“Heat doesn't work”
 of 5 bubbles 247JimH, 26 Oct 2016 | Read review
“Poolside rooms can be very loud. Buyer beware...”
 of 5 bubbles BLT1991, 17 Oct 2016 | Read review
“Avoid the rooms on the ground or 2nd floor facing the pool area; pool area and arcade doesn't close until 10.”
 of 5 bubbles Sojourner727, 9 Oct 2016 | Read review
“If you need to use a lift, make sure to call and ask the height of the frame from the floor.”
 of 5 bubbles williamrM1217EG, 12 Sep 2016 | Read review
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