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Holiday Inn Kalamazoo-West

303 reviews
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Traveller (66)
Room & Suite (50)
Pool & Beach (10)
Overview
  • Excellent38%
  • Very good29%
  • Average14%
  • Poor10%
  • Terrible9%
Travellers talk about
“ping pong”(20 reviews)
“pool area”(28 reviews)
“bunk beds”(8 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
3.5 Star Hotel
All hotel details
Offers from Holiday Inn Kalamazoo-West
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Rooms
Mar. 11Mar. 12
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1 room, 2 adults, 0 children
Standard Room
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Reviews (303)Write a Review
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28
Show reviews that mention
All reviewsping pongpool areabunk bedshot tubrestaurant stafflarge poolpicnic tablesfront desk staffbreakfast buffethotel managementsports teamslittle thingsthe staff was friendly and helpfulshopping and restaurantsking roomfitness roomfitness center
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141 - 145 of 300 reviews
Reviewed 13 March 2014

I am a local resident of this hotel and absolutely love staying there! We have 5 kids and have stayed many times, sometimes for pleasure, a few times because we lost power. In the Spring of 2013 my niece graduated from University of Michigan and...More

1  Thank Amy J
Response from Justin W, Front Office Manager at Holiday Inn Kalamazoo-WestResponded 15 March 2014

Amy J- It is great to know how much you enjoyed being a guest at our hotel. We appreciate you taking the time out to let us know how your stay was because it means alot. If there is anything else we can do for...More

Reviewed 9 March 2014 via mobile

We took a trip with friends for a quick getaway and break the winter blues. Overall this hotel is not a bad spot for such an activity. The pool and dome area as it is called is nice change in pace from standard pools. The...More

Thank Tony G
Response from Justin W, Front Office Manager at Holiday Inn Kalamazoo-WestResponded 13 March 2014

Tony G- We apologize that you didn't have the best experience while staying at our hotel. Your feedback is greatly appreciated as we are always striving to improve our hotel amenities and service. We thank you for your review and will make sure that we...More

Reviewed 22 February 2014

Awesome. I'm not sure if negative reviewers were expecting a ritzy hotel, but it's a Holiday Inn. We came for a slumber party, and they changed our rooms so we could be adjoining. The tables outside of the rooms aren't exclusive to those staying. At...More

1  Thank Montora H
Response from Justin W, Front Office Manager at Holiday Inn Kalamazoo-WestResponded 24 February 2014

Montora H- We are very excited to hear that you had such a great experience at our hotel. it was our pleasure being able to provide you with great guest service and that you enjoyed using our hotel amenities. We hope that you continue to...More

Reviewed 18 February 2014

Past trip was my 4th stay in the past 6 months on business. Overall decent stay.... Mostly clean room, on site decent restaurant, and close to my office. I've gotten a good quiet night's sleep which was most important. Both hotel staff and restaurant staff...More

Thank Daphne418
Response from Justin W, Front Office Manager at Holiday Inn Kalamazoo-WestResponded 24 February 2014

Daphne418- Thank you so much for letting us know how your stay was with our hotel. Your feedback will assist us in improving our hotel services and making sure guests are leaving with a better experience. If you would like to contact the hotel at...More

Reviewed 16 February 2014

We had a pretty bad experience here. I have two young kids (5 and 3). The hotel pool was very overcrowded. In addition to hotel guests at the pool, they had multiple birthday parties there. The kids in the pool were BIG and rambunctious/wrestling. There...More

Thank jill g
Response from Justin W, Front Office Manager at Holiday Inn Kalamazoo-WestResponded 18 February 2014

jill g- On behalf of our hotel we apologize for not making your stay with us a better one. We really appreciate you taking the time out to let us know how we missed the mark and we take responsibility for it. I wanted to...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Multilingual Staff
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$98 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$98 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (66)
Room & Suite (50)
Pool & Beach (10)
Dining (2)
Questions & Answers
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Room Tips
"All rooms face the pool and play area so it could be a little noisy."
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"Kids enjoyed the bunk beds in the pool side rooms."
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"We enjoyed the pool side rooms but due to noise others may not prefer the first 2 floors."
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"Families may enjoy rooms that are over the atrium. Otherwise stay towards the exits."
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