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We stopped over here for the holiday weekend (November 25-27 2016) to be near family. They gave us a room without the beds we requested without notifying us of the change in advance but due to our short stay and the fact it was too...More
Walking in they gave us the key to the wrong room. The coffee machine didn't work, they were out of tooth brushes and they don't offer a breakfast. For what you pay they don't offer much. The rooms were clean, out of date, but clean....More
2 Thank Travis H
Response from IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-WestResponded 7 December 2016
Dear Travis H,
Thank you very much for your recent stay at our hotel and for taking your time on posting this review. I am sorry to hear that some of our amenities and services did not come close or be at par with your...More
The good - hotel has all the amenities that families look for during a weekend stay for a ice skating event. Comfortable room ( if you get the one you want), restaurant, pool, open floor space.
THE BAD - Someone at Greater Kalamazoo Skating Association...More
2 Thank R G
Response from IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-WestResponded 8 December 2016
Dear R G,
Thank you for your review regarding your recent stay at Holiday Inn Kalamazoo West, MI. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private...More
Me and my family come to kalamazoo quite often to visit relatives. We usually stay with family but me and my wife decided to do something special with the kids and given the inside pool area and arcade we figured we couldnt go wrong. Not...More
1 Thank jonsimmins
Response from IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-WestResponded 23 November 2016
Thank you for sharing your experience and for choosing to stay with us for your travel needs. It has always been our goal to provide comfortable and hospitable accommodations and for that, please accept our apologies if your overall visit was not as...More
Doesn't honor status. Rooms run down. Bar pours light. Don't recommend, my heat was on or off no in-between. Television needed repairs. I typically like IHG but this one needs some looking at. Some of staff if they are not pushing top shelf or food...More
Thank Jim H
Response from IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-WestResponded 12 November 2016
Dear Jim H,
Thank you for being an IHG Rewards Club member and for submitting your comments. Our hotel is committed to providing our guests with the highest quality services and facilities. I am sorry there were certain aspects of your visit that did not...More
US$102 - US$206 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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