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Fairfield Inn Kalamazoo West

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Fairfield Inn Kalamazoo West
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131 Reviews from our TripAdvisor Community

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Showing 131: English reviews
Halifax, Canada
Reviewed 3 weeks ago

Stayed here a couple of weeks ago. The pool and main foyer area are under renovations so it makes it tough to give it a fair review. Likely will be up to Fairfield standards by then.Not the friendliest hotel staff I have met in my travels and when ever I asked about anything I was left to feel I was...

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Helpful?
Thank NSTraveller493
Royalyne R, General Manager at Fairfield Inn Kalamazoo West, responded to this review

Dear NSTraveller, Thank you for your honest review of our hotel. We strive to always provide a positive guest experience, but we can see that we failed to do so with you. Rest assured that we will be taking your comments and sharing them with our team to learn where we need to make improvements. We are excited about our...

Danville, Illinois
Reviewed 4 weeks ago

This place is very convenient, just a few blocks off the Interstate. Room was clean and comfortable. Staff checking us in were very friendly and helpful. Breakfast was included but was not worth staying for. Scrambled eggs were cold dry and hard. Not much breakfast left at 8:30 a.m. Very disappointing.

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Helpful?
Thank MR2600
Royalyne R, General Manager at Fairfield Inn Kalamazoo West, responded to this review

Valued Guest, Thank you for your honest survey of our hotel. We strive to always provide an excellent guest experience and are sad to see that we have fallen short of your (and our) expectations. We see that we have areas of improvement and will provide guidance to our breakfast staff to see that this does not occur in the...

West Des Moines, IA
Reviewed 31 October 2016

Room 219. Lobby has a nice setup. The room was mostly clean. Tight fit around one of the beds, maybe a foot between the bed and wall. The bathroom was a disappointment. Mold around fixtures and mildew on shower curtain. I haven't seen nonsense like this since college. The pool is undergoing repair so it's closed. The breakfast area is...

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Helpful?
Thank Michael R
Royalyne R, General Manager at Fairfield Inn Kalamazoo West, responded to this review

Thank you for your honest review of our hotel. We strive to provide excellent guest service and are sad that we fell short of your expectations. The pool is just the beginning of our renovations, which will include updating bathrooms. We hope to show you all the improvements we are making the next time you are in town.

Reviewed 30 October 2016 via mobile

Family came into town, I met them here for a visit. They had just checked in and were already checking out due to the pool being "out of service". The outside looks unclean and needs maintenance. The hallway and room itself had an awful pungent stench (similar to cat urine, although, it was probably mildew), I'm not sure I could...

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Helpful?
Thank Mandy L
Royalyne R, General Manager at Fairfield Inn Kalamazoo West, responded to this review

We apologize for the inconvenience to your family member. We did find them another hotel just down the road at an excellent rate and they seemed quite pleased with our handling of the situation. If they have any other concerns, they are welcome to contact us.

Cincinnati, Ohio
Reviewed 12 October 2016

Nice hotel right off I 94. Cracker Barrel right nearby ( walking distance). Front desk was efficient and morning free breakfast was ok. Room was comfortable but did not have a recliner chair or extra chair other than the desk chair. Room was clean. Somewhat noisy especially in the am. We were on the second floor by elevator and had...

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Thank Paul H
Reviewed 8 October 2016 via mobile

Very disappoint because I attempted to check out early due to a family emergency and was told to call back later about the billing. The next day informed that because we had used the beds (napped on them for 1 hour because we were from out of town) we were going to be changed. It was an unforeseen circumstance and...

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Helpful?
Thank Kia B
Germany
Reviewed 13 September 2016

Came to spend the night and see a show at the Barn Theater. The hotel is near the I-94 so it was EZ access. Short drive to the theater located in Augusta Michigan. The front desk lady was very friendly , the Breakfast was good and we had a good stay.

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Thank bluetree69
Indianapolis, Indiana
Reviewed 2 September 2016

This is an old style FI. Rooms are dated. No fridge or micro in room. I did ask for a fridge and they supplied one. Breakfast was normal FI fare. No fresh oatmeal station. There is a Cracker Barrel within walking distance. This was fine for a quick overnight but I would not do an extended stay.

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Helpful?
Thank Jeff R
Alexis B, General Manager at Fairfield Inn Kalamazoo West, responded to this review

Hello Jeff R, Thank you for taking the time to review your stay with our hotel. I am happy that the staff was able to accommodate your need for a refrigerator as we work very hard to meet our guest requests. I hope that in future stays we will have the opportunity to host you again. Sincerely, Alexis Bosler General...

St Charles, MO
Reviewed 7 August 2016 via mobile

We stayed here on our way to Sleeping Bear Dunes. The hotel and the rooms are nicely done and clean. The hotel staff was very friendly and helpful. The pool is open late (11pm) which gave the kids an opportunity to swim even though we arrived fairly late in the evening. Breakfast had a good selection too. Would stay again.

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Helpful?
Thank badlandsbaby
Chesterfield, Michigan
Reviewed 27 June 2016

Hotel was in desperate need of a good cleaning. Pool area had mold around doors and also had mold in my bathroom. Staff was pleasant except for Richard who managed singlehandedly to offend every person in our group in some way. Would have been nice to have a refrigerator and/or microwave in the room especially as we were traveling with...

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Helpful?
Thank Jmfmom
Alexis B, General Manager at Fairfield Inn Kalamazoo West, responded to this review

Hello Jmfmom, I am very sorry for the service issue you encountered with one of our employees. This is not typical of our staff, please know that we will be doing some corrective training with this particular employee so that issues such as this are not something that occur again. I appreciate you bringing this to my attention so that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
At Fairfield Inn you can count on a friendly welcome, a clean and comfortable room, great features, amenities and service that will make you want to return. And we'll help you get started each day with a free continental breakfast. ... more   less 

Additional Information about Fairfield Inn Kalamazoo West

Address: 6420 Cracker Barrel Blvd, Kalamazoo, MI 49009-7443
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range: $137 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn Kalamazoo West 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Fairfield Inn Kalamazoo West Hotel Kalamazoo
Fairfield Kalamazoo
Kalamazoo Fairfield Inn
Hotel Style:
#11 Business Hotel in Kalamazoo
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn Kalamazoo West staff and other travellers.
1 question
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29 days ago

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Questions? Get answers from Fairfield Inn Kalamazoo West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“beds R not comfortable & U can hear the people above U or next to your room so if U R a light sleeper U might need your ear plugs”
 of 5 bubbles bluetree69, 13 Sep 2016 | Read review
“just check bathrooms for cleanliness”
 of 5 bubbles Jmfmom, 27 Jun 2016 | Read review
“Our room faced south, away from the highway very quiet”
 of 5 bubbles 4star-at-2star-price, 18 May 2016 | Read review
“ask for a room that is not facing the highway”
 of 5 bubbles starchild101, 11 Dec 2015 | Read review
“May need to request a refrigerator as not all rooms are stocked with.”
 of 5 bubbles 349larrym, 26 Oct 2015 | Read review
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