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All reviewscracker barrelfront deskdecent valuebreakfast hoursroom was cleanupon checkthe breakfast areafitness centernice place to stayfree breakfastoff the highwaylobbyelevatorinnstelephonetubcollege
My husband and I spent two nights at this hotel in August 2017 while in Kalamazoo for the weekend. This hotel is a few miles west of downtown Kalamazoo - real close to the expressway I-94 so easy and quick drive to get to downtown...More
My stay last week was dismal. When asking the staff about a fitness room, I was greeted with an eye roll and a snarky answer by the snarky manager. Being close to the highway, it wasn't as loud as I expected it to be. Room...More
Response from Royalyne R, General Manager at Fairfield Inn Kalamazoo WestResponded July 5, 2017
I am so sorry to hear about the troubles during your stay. I would love to speak to you directly and get into more detail so I can address the issues with the staff members involved to assure that this does not happen again in...More
Pretty rough around the edges - rooms are under renovation, but still just fair.
We stayed 8 nights
- room wasn't even cleaned one day
- couldn't provide extra hangars upon request
- free breakfast started at 6, but was 40 min late one day....More
Thank Diane K
Response from Royalyne R, General Manager at Fairfield Inn Kalamazoo WestResponded June 27, 2017
I am so sorry to hear about the issues you had with your stay. I am personally looking into each situation to see what happened. We dropped the ball and I am going to find out why, so that I can assure you and all...More
What a disaster?
I'm a veteran traveler and a Marriott Platinum Member for Life.
This was the worst Marriott hotel I've ever stayed in, period. The two people at the front desk were nice and helpful but the physical plant is disgusting, dirty and gross....More
1 Thank Raph B
Response from Royalyne R, General Manager at Fairfield Inn Kalamazoo WestResponded June 22, 2017
I am very sorry to hear about the difficulties you had during your stay, and apologize wholeheartedly. We would like to make this right with you. Please contact me at the hotel to discuss the issue.
This hotel is close off the freeway but expect to drive if you plan to eat or want to go for a walk. Aside from the nearby Cracker Barrel, there is nothing but hotels in this cul-de-sac. I arrived very late and left the next...More
Response from Royalyne R, General Manager at Fairfield Inn Kalamazoo WestResponded June 10, 2017
Thank you for your review of our hotel. We love our quiet neighborhood away from the hustle and bustle of the city, but understand the limited dining options. Thankfully, there are several delicious restaurants within just a few miles and some even deliver. We would...More