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I stayed at the Staybridge Suites on my recent business trip to Grand Rapids. The staff was amazing and the hotel was very clean and well maintained. It is set in a nice area with many restaurants close by. I will be back!More
Response from GuestServices616, Manager at Staybridge Suites Grand Rapids/KentwoodResponded 10 October 2017
Thank you, funnybunny230, for the review regarding your stay with us. We appreciate the feedback and are encouraged by your words. We appreciate the kind words and welcome every guest to also leave feedback. We are glad that you were bale to take advantage of...More
We were greeted when we entered the lobby by Ben. He was very accommodating and courteous.
Our room was clean and comfortable- we had plenty of towels and amenities.
Next time we are in this area we will stay here again.More
Response from GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/KentwoodResponded 17 July 2017
Thank you for your review of your stay with us, Demmy97. We appreciate the feedback and Ben will be thrilled to hear the kind words. Great customer service is our number one goal and we appreciate the opportunity to learn and better our selves. We...More
I have stayed here before but this trip was a bit disappointing. CNN and MSNBC were fuzzy on the television. I asked about it several times but nothing was done. The inside door handle came off-a maintenance issue. I had a security issue as well,...More
Thank Chris F
Response from GuestServices616, Manager at Staybridge Suites Grand Rapids/KentwoodResponded 5 October 2017
Thank you for review, Chris. We appreciate the feedback and are glad that you brought these issues to our staff's attention. Management has been contacted and is working to resolve these issues in a timely manner. We have also contacted Direct TV regarding the channels...More
I like it. Full size refrigerator, microwave, and stove, dishwasher, king-size bed and HBO! What more could you ask for? Ask for a first floor room. There's a pantry for snacks. I thought they drained the pool and hot tub too soon, but the area...More
Response from GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/KentwoodResponded 27 September 2017
Thank you so much for your review of our hotel. We appreciate the feedback and the suggestions and will use these to continue to learn and better our customer service. We hope that you will visit us again in the future.
Staybridge Suites Staff
We chose this hotel because we wanted a suite to relax in since we were here for a funeral. I requested a room with 2 beds for my daughter and myself. We got 1 king bed which was comfortable, but each of us having our...More
Thank lily r
Response from GuestServices616, Manager at Staybridge Suites Grand Rapids/KentwoodResponded 22 June 2017
Thank you for your review of our hotel, Lily. We appreciate the candid feedback and encourage everyone to do the same so we can better improve our customer service. We apologize things were not up to the standards we hold our service up to. These...More
US$117 - US$170 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Staybridge Suites Grand Rapids/Kentwood Hotel Grand Rapids ,