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Causeway Bay Lansing Hotel

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Causeway Bay Lansing Hotel
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314 Reviews from our TripAdvisor Community

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Showing 312: English reviews
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

We've stayed 5 times and each visit has been great. The rooms are clean, beds are comfortable (we both have bad backs), nice restaurants and bars near by, the staff has been friendly and accommodating (especially Karen at the front desk), easy parking and nice atmosphere. I chose this hotel originally because it was a good halfway point for myself... More 

Helpful?
Thank Annitra M
Karen D, Guest Relations Manager at Causeway Bay Lansing Hotel, responded to this review

We are happy to see that you've experienced our First Class Five Star Guest Service and amenities during your stay and glad we exceeded your expectations. Guest satisfaction is our mission and our mission of satisfying you has been completed....until your next stay upon your return of course.......we promise to always provide the highest level of unmatched hospitality .....We do... More 

Level Contributor
3 reviews
Reviewed 1 week ago

Tried for a month to block off rooms for families traveling to a tournament in that area. We're told they were having problems with their reservation system can't "see" those rooms. Call back later. Defended thme to my families for weeks, give them time, it will work out. Called again to reconfirm week of event was told they we working... More 

Helpful?
Thank Carrie S
Karen D, Guest Relations Manager at Causeway Bay Lansing Hotel, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. More 

Travellers are raving about these Lansing hotels

1 review
Reviewed 1 week ago via mobile

Bed Bug Hotel- woke up in middle of night and the bed was crawling with numerous bed bugs EVERYWHERE! Massive sized coming out of pillows and from side of bed. Next day I started to see the extent of the bites- hundreds. On my face, head, neck, arms, chest, back, everywhere. Even the hotel cleaning lady said she knew it... More 

Helpful?
Thank Roger A
Karen D, Guest Relations Manager at Causeway Bay Lansing Hotel, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We take all comments and concerns seriously, investigate thoroughly and address the issues immediately. More 

Muskegon, Michigan
2 reviews
Reviewed 2 weeks ago

We checked in after seeing Wicked the Broadway play at the Wharton Center of Performing Arts. We were checked in and in our room by 11:20 p.m. The room looked as though it was not vacuumed and when I threw back the covers I saw a hair on the mattress and wanted to change to a "clean room" but my... More 

Helpful?
Thank Stacy T
Karen D, Guest Relations Manager at Causeway Bay Lansing Hotel, responded to this review

From the hotel's staff, I would like to convey a sincere apology for not measuring up to your anticipations. We consider every observation and take all apprehensions seriously, analyze completely and manage responses as soon as they are brought to our attention. More 

Mississauga, Canada
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

Rooms are nice and comfortable. Staff is friendly and helpful. Lots of places around to eat and shop. Wifi is a bit tricky to connect to but once connected, there were no issues. Convention center side is large enough for multiple events.

Helpful?
Thank armchi
Karen D, Guest Relations Manager at Causeway Bay Lansing Hotel, responded to this review

Everyone here at Causeway Bay would like to extend our gratitude for your taking the time to leave us a review of your positive experience. Please continue to choose our hotel and convention center for all your needs, and we look forward to seeing you soon. More 

Chicago, Illinois
1 review
Reviewed 4 weeks ago

Please,don't use this hotel! We booked room with 2 queen beds. We got room with one bed and jacuzzi . The room was dirty, sheets looked like somebody just used them.The room smelt like cigarettes. BAD

Helpful?
Thank agakwiat2016
Management response:

Dear Valued Guest, I am very sorry for your experience. I would love to make this right for you, and need more information. Please contact the hotel directly and ask for Karen. I appreciate your bringing this to our attention, and I am going to discuss the issue with the house keeping staff and the front office staff to get... More 

Concord, MA
Level Contributor
138 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 4 weeks ago

My wife and I stayed at the hotel during a trip to visit our daughter in college. The Pros: the bed was very comfortable, the room was clean, the staff was friendly. The Cons: sounds travel (from the hall, above, and next door), the restaurant hours were limited, no shop for newspapers, etc., the decor was odd. All in all,... More 

Helpful?
Thank m4squad
Karen D, Guest Relations Manager at Causeway Bay Lansing Hotel, responded to this review

Dear M4Squad, Thank you for your feed back and we here at Causeway Bay Lansing Hotel take it very seriously. Thank you for your positive comments on our staff, they work very hard to please the guest and are happy to receive the positive feedback. Also thank you for your positive comments regarding the room and the double pillow top... More 

Level Contributor
6 reviews
Reviewed 4 weeks ago

Arrived there on a Friday for a friend's Halloween party that weekend. Placed "do not disturb" sign on door FOR THE WEEKEND - Housekeeping showed up once while we were gone Sat morning and made beds - not cool. We leave to have dinner with friends around 8 pm, then upon returning around 9:20 pm our key cards were deactivated.... More 

Helpful?
Thank Ronessa S
Phoenix, AZ
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 weeks ago

Much improved over my previous visit 5 years ago. The restaurant was actually open this time. And there were people around. Staff was good as before. Room was comfortable. Prices are affordable. I would return again Only negative was minimal sound deadening in the rooms. Could hear everything in the hallways including conversations.

Helpful?
Thank desertsailor
Karen D, Guest Relations Manager at Causeway Bay Lansing Hotel, responded to this review

Dear Desert Sailor, Thank you so very much or noticing! There have been over 1.5 million in renovations done, and there are still more improvements made daily. Guest Service Excellence is our number one focus, and your comments mean a lot to the staff. I have brought the issues of sound traveling into the rooms to our General Manager, and... More 

Toronto, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 4 weeks ago

This was my second stay at the Causeway Bay. I didn't have high expectations. I consider it to be a mid-range, value hotel. This time I had a few unfortunate experiences. When I made coffee on our first morning using the in-room drip machine, I noticed my coffee tasted a bit strange. I opened it to discover that the previous... More 

Helpful?
Thank peripateticdude

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Causeway Bay Hotels (formally Best Western Plus) Lansing has a Romance Package!The Best Western Plus Lansing is promoting a Romance Package which includes: A Queen Whirlpool Bidet Room, Two Complimentary Dinner Entrees, Two Complimentary Continental Breakfast Tickets, and Late Check out until 2pm. You can also choose a Standard King Room as part of our Romance Package. Come share a weekend getaway with your loved one, or be spontaneous at any time! Our Romance package is available 7 days a week, and our Whirlpool Bidet Rooms are the most unique in Michigan!Call our Reservations Department , and ask for The Romance Package that only The Best Western Plus Lansing can offer! ... more   less 

Additional Information about Causeway Bay Lansing Hotel

Address: 6820 S Cedar St # US, Lansing, MI 48911-6907 (Formerly Best Western)
Region: United States > Michigan > Ingham County > Lansing
Price Range: $154 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Causeway Bay Lansing Hotel 3*
Number of rooms: 300
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Causeway Bay Lansing Hotel staff and other travellers.
3 questions
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Questions? Get answers from Causeway Bay Lansing Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a hotel without bed bugs!”
  • 2nd Bedbug on pillow
  • Pillow in King Size Deluxe Room
  • Bed bugs
 of 5 bubbles 277stacyt, 19 Nov 2016 | Read review
“Higher floors have less water pressure”
 of 5 bubbles armchi, 14 Nov 2016 | Read review
“Look somewhere else”
 of 5 bubbles r0nessas, 2 Nov 2016 | Read review
“ask for a room away from Cedar Street, lots of traffic there. ask for a room on the courtyard, those are the quietest, very pleasant.”
 of 5 bubbles 475sharlenem, 24 Sep 2016 | Read review
“Better manager skills”
 of 5 bubbles 671laylat, 31 Jul 2016 | Read review
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