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Causeway Bay Lansing Hotel

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Causeway Bay Lansing Hotel
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324 Reviews from our TripAdvisor Community

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There are newer reviews for Causeway Bay Lansing Hotel
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Showing 322: English reviews
Lansing, Michigan
Reviewed 2 October 2015

Spent over a week at this hotel. And I truly enjoyed my stay. It was an "exceptional, invigorating, pleasant" experience. The supporting cast (hotel recipients): Melody, Rebecca, Amber, Alaina, Hailey, Erin and Karen were impeccable in greeting, services, assistance, friendly, courteousness. The room was in my opinion immacculate and always kept clean for me. My greatest joy was the welcome...

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Helpful?
Thank bob g
Melody G, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

I cannot thank you enough for your words of kindness. I will make sure I pass this along to everyone who was named in your review. Thank you again! Please feel free to stop by and visit anytime.

alpena
Reviewed 28 September 2015 via mobile

Very nice staff and super clean hotel. The room had comfortable beds and was very clean. Had a nice outdoor area to sit and visit. The pool area was clean and had extra towels. The hotel also had a restaurant & lounge and free breakfast!

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Thank ordmedic
Melody G, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

We are so glad you enjoyed your stay at our fine establishment.. Reviews like this lets us know we are accomplishing our mission. Thank you so much and hope to see you soon.

Raleigh, North Carolina
Reviewed 27 September 2015 via mobile

Here for a business trip with a number of individuals. Others seemed to dislike the hotel, but believe me, I have stayed in much worse. It was an average hotel with a few perks. The rooms were very clean and tidy. Beds were very comfortable and plenty of linens were available in the bath area. Staff was friendly and polite...

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Thank Ken C
Melody G, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Thank you Mr. Ken C. We are glad you enjoyed your stay here at Causeway Bay. We do value our guest and try to make guest feel as comfortable as we can. Our goal is to make it feel like home away from home. Again Thank you and hope to see you again.

Mears, Michigan
Reviewed 26 September 2015

This hotel has obviously invested a decent amount in making the place look very nice, however what can't be fixed is it is physically located in one of the worst places in the Lansing Area. During out visit a vehicle (not part of our group) in the parking lot had it's windshield smashed. Another vehicle in our group was broken...

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2Thank Andrew L
Melody G, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

I read your recent comments regarding your stay in the Trip Advisor, and I sympathize with the situation that your group encountered. We strive to provide our guests the highest quality service, and when I read your comments I took it upon myself to thoroughly investigate the things you commented on in the Trip Advisor. First, I reviewed the parking...

Cedar Springs, Michigan
Reviewed 22 September 2015

Well, I've stayed at a lot of Hotels over the years and never had an issue with the Shower. We woke up and the knob fell off in my hand when I went to turn it on. Disappointing but not the end of the world. So we informed the front desk and they said the Manager (Melody) would be in...

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3Thank Jim N
Melody G, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Jim, The frustration caused by maintenance issue is understandable. We appreciate your feedback, every review allows us to progress into a better business. Thank you.

Reviewed 17 September 2015

The hotel itself is probably fine but the staff, from the top down, is completely inept at booking reservations and guaranteeing rooms and rates. Very frustrating experience for my family who was here from out of town for a reunion. I made a personal visit to the hotel to hold the rooms but when my family called to book the...

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2Thank Lee P
Melody G, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

We apologize to hear your experience wasn’t as you anticipated; we would love the chance to show you what the team of staff is really capable of. We continue training every day. Our goal is to satisfy each and every one of our guests. Hope to see you back soon!

Waterford, Michigan
Reviewed 12 September 2015 via mobile

Recognizing this as the 'Old Holiday Inn', I was not expecting much. Sadly, that's common when a big hotel leaves a major chain. The Causeway is remarkably good. Clean rooms, a decent meal, things as they should be and not outrageously priced. Good show!

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Thank KStebleton
Melody G, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Glad we left you with an even better impression than your expectations! And we are always making improvements!

Illinois
Reviewed 9 September 2015

This is a nice hotel near the downtown area of Lansing but still quiet. Rooms are clean and spacious and the beds are comfortable. There is a huge lobby to relax in and a restaurant on site. Coffee is available at all times.

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Thank IllinoisBetty
Melody G, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

We are glad your stay here was enjoyable and peaceful. We hope to see you in the near future again!

Wildwood, Missouri
Reviewed 10 August 2015

Was here for an entire week. Beds were magnificent. But the cleaning staff needs a lot of coaching. Lots being overlooked in the bathroom. No replenishment of basic supplies (soap, shampoo, etc.). And one day, only one of the two beds were made! I would look elsewhere when returning to Lansing. If the housekeeping staff improves, it may be an...

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3Thank danb60
Melody G, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Dear Dan, Thank you for taking the time to review our hotel. On behalf of the hotel I would like to apologize for not meeting your exceptions on the cleanliness of your room. Our goal is to provide exceptional service and accommodate our guests to the fullest. However, we are happy to hear you were able to enjoy our beds!...

Whitby, Canada
Reviewed 16 July 2015

We travelled to Michigan for a tournament. The hotel was inexpensive, close to everything and clean. Hotel staff was very courteous. When we got loud, the security offered a solution to move to another area, which we gladly accepted. The pool was easy to get to, with a patio, the area was kept neat and tidy. The garden area in...

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Helpful?
Thank Rob181734
Melody G, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Dear Rob, Thank you for taking the time to review our hotel. We are happy to hear your stay was excellent and you were able to take advantage of all the great businesses in the area. However, we are very sorry that the breakfast was not up to your expectations and our housekeeping was not ideal. Our goal is to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Causeway Bay Hotels (formally Best Western Plus) Lansing has a Romance Package!The Best Western Plus Lansing is promoting a Romance Package which includes: A Queen Whirlpool Bidet Room, Two Complimentary Dinner Entrees, Two Complimentary Continental Breakfast Tickets, and Late Check out until 2pm. You can also choose a Standard King Room as part of our Romance Package. Come share a weekend getaway with your loved one, or be spontaneous at any time! Our Romance package is available 7 days a week, and our Whirlpool Bidet Rooms are the most unique in Michigan!Call our Reservations Department , and ask for The Romance Package that only The Best Western Plus Lansing can offer! ... more   less 

Additional Information about Causeway Bay Lansing Hotel

Address: 6820 S Cedar St # US, Lansing, MI 48911-6907 (Formerly Best Western)
Region: United States > Michigan > Ingham County > Lansing
Price Range: $147 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Causeway Bay Lansing Hotel 3*
Number of rooms: 300
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Questions & Answers

Here's what travellers have asked, with answers from Causeway Bay Lansing Hotel staff and other travellers.
3 questions
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Questions? Get answers from Causeway Bay Lansing Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have less water pressure”
 of 5 bubbles armchi, 14 Nov 2016 | Read review
“Look somewhere else”
 of 5 bubbles r0nessas, 2 Nov 2016 | Read review
“ask for a room away from Cedar Street, lots of traffic there. ask for a room on the courtyard, those are the quietest, very pleasant.”
 of 5 bubbles 475sharlenem, 24 Sep 2016 | Read review
“Better manager skills”
 of 5 bubbles 671laylat, 31 Jul 2016 | Read review
“ask for a room as close to the lobby as you can get, this is a big place!”
 of 5 bubbles cllarson, 20 Jun 2016 | Read review
5 of 5