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Crowne Plaza Lansing West

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Crowne Plaza Lansing West
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242 Reviews from our TripAdvisor Community

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Showing 241: English reviews
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Sault Ste. Marie, Michigan
Reviewed 3 days ago NEW

My wife had a conference for work in the Lansing area so she booked the Crown Plaza mainly due to distance from the event. The hotel is very nice and clean. Rooms were comfortable. We never took advantage of the onsite dining options. Overall it was a great hotel that I would gladly book and stay at again.

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Helpful?
Thank dmiller2720
Reviewed 1 week ago via mobile

I don't usually write reviews. I planned my trip to Michigan very poorly and did not rent a vehicle. When my plane landed, I contacted the hotel to arrange transportation. I was terrified of the thought of having to take a taxi. The person that answered the phone was so friendly, and the bus arrived at the airport within minutes....

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Helpful?
Thank Ashley A
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Ashley, Wow, Thank you so much for your amazing review! Our team believes in true hospitality and we are delighted to know that is what you experienced during your stay. I've shared your feedback with our entire staff and we will use it to grow even better! It also means a lot to know that we've earned your loyalty...

Reviewed 3 weeks ago

We stayed 04/01/2017 was told we would get a Military Discount for the 2 double rooms we rented, when we arrived was then told no Military discount on weekends. I am not someone who thinks military discount is owed but if you are going to do it then do it. Military Service members do not get black out dates when...

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Helpful?
Thank Glen B
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you for staying with us and sharing your experience. Please be aware that we have the utmost respect and gratitude for all service members. We have also supported many military organizations throughout the years and continue to do so. This was merely a miscommunication over the type of rate being offered and for that we extend...

Reviewed 3 weeks ago via mobile

Had a wonderful experience at this hotel. The in room dining was comparable to a hotel brand of much higher price range. In the evening, there was a knock on my door and it was a staff member coming around with freshly baked cookies! What a nice touch. The bed was ultra comfy and the hotel was quieter than some...

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Helpful?
Thank Benjamin L
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Benjamin, Thank you so much for being our guest and sharing your 5-star review! It is wonderful to hear that you enjoyed everything during your stay with us, from our Bordeaux dining menu to the special cookie & milk delivery and a restful night of sleep. I have shared your compliments with our entire team and we look forward...

Muskegon, Michigan
Reviewed 3 weeks ago via mobile

Staff is friendly. 2 luggage carts, never available. Slow elevators. Annoyed with maxwell house coffee sachets in room and a Luke warm fridge. Room heating and cooling were extreme, either the heat was on and sauna or the frigidaire air conditioning chilled to the core. We tried turning it off and the room smelled of transmission fluid and became stifling....

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Helpful?
Thank iwearblack
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you for sharing your experience and detailed review. We value your observations and extend our sincere apologies that we fell short of the high standards we hold ourselves to. We assure you that this particularly busy weekend (due to a local sports tournament) is by no means representative of a typical guest experience. Our team monitors...

Reviewed 3 weeks ago

A giant, exquisite front lobby welcomes you to this beautiful hotel!! The front desk staff is wonderful and very knowledgeable about the area!! Thank you for suggesting Harrochs farmers market!! I really enjoyed it!!! Wonderful pool and hot tub facilities, and very clean a and spacious rooms!! Very busy place but not much noise after ten p.m. I will definitely...

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Helpful?
Thank Stephanie M
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Stephanie, Wow, thank you so much for being our guest and sharing your wonderful 5-star review! It means a lot to know that we exceeded your expectations and earned your loyalty. I've shared your compliments with our team and we look forward to seeing you again soon! In the spirit of hospitality, Tammy Pease, CHRM, CTA Director of Revenue...

Rochester, Michigan
Reviewed 4 weeks ago via mobile

My daughters have played in the area many times and this is where we always stay. Beautifully decorated and clean rooms. It actually has a decent sized indoor pool and hot tub for a hotel. Great sitting area fir parents to watch over the kids. My girls love the indoor basketball court and small gaming area with air hockey and...

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Helpful?
Thank michelelap
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Michele, Thank you so much for sharing your experience and 5-star review! We're proud to have earned your loyalty as a return guest and to hear that your family has enjoyed each stay with us. We look forward to seeing you all again soon! (And good luck to your daughters on the court!) In the spirit of hospitality, Tammy...

Clare, Michigan
Reviewed 13 February 2017 via mobile

I stayed at the Crown Plaza in Lansing for a conference. The rooms were very clean and nicely decorated. The staff was welcoming and helpful. This hotel is in a great location with easy access to shopping and the expressway. I would definitely recommend this hotel to others.

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Helpful?
Thank Kelly P
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Kelly, Thank you so much for being our guest and sharing your 5-star review! It is wonderful to know that you enjoyed everything during your recent stay with us and also that you would recommend us to others. I've shared your feedback with our entire team and we look forward to the next opportunity to have you as our...

Fort Wayne, Indiana
Reviewed 7 February 2017

I very seldom give perfect ratings for hotel stays or restaurant visits but here one of those exceptions. This Crowne Plaza Hotel did not miss a beat. From the reception at the front desk to the opening of my room it was perfection at it's best. The restaurant food and service was superb and the bar was friendly with a...

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Thank Cemecomin
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you for taking the time to share your experience and amazing review! It truly means a lot to receive excellent feedback about our service and offerings from a seasoned traveler such as yourself. I have shared your words with our entire team and we look forward to having you as our guest for years to come!...

Reviewed 20 January 2017 via mobile

The Hotel was very clean! The rooms were very comfortable! Had everything we needed! Room was spacious enough for three of us. The beds were a little snug. Decorated nice.Wish we could've stayed longer .

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Helpful?
Thank Lori R
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Lori, Thank you so much for taking the time to share your experience and 5-star review! We are pleased to know that you and your family enjoyed a comfortable stay with us and we extend our condolences for your loss. We look forward to having you as our guests again, in happier times. In the spirit of hospitality, Tammy...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Welcome to Michigan's capital city and home of Michigan State University! The Crowne Plaza Lansing West is ideally located minutes from the Capitol building and all points of business and pleasure in Greater Lansing. Conveniently situated just off of I-496, we offer plenty of complimentary parking surrounding the hotel. Earn IHG Rewards Club points as you relax in one of 212 beautifully renovated guest rooms. Explore made-from-scratch dining in our brand new restaurant, Bordeaux, and pair your meal with one of over 70 wine labels available in the Cork Room. Or, grab a seat at the bar crafted of Timeless Timber recovered from the Great Lakes and sip a Michigan micro-brew or creative cocktail. Enjoy the 24-hour fitness center, swimming pool and indoor sport court. Then unwind in the comfort of your room with nightly cookie & milk delivery, HDTV with HBO, and complimentary WiFi. Our Sleep Advantage program ensures a great night's sleep with plush bedding, aromatherapy, a designated Quiet Zone, and guaranteed wake-up calls. Doing business in Greater Lansing? The Crowne Plaza Lansing West features over 17,000 sq. ft. of flexible event space as well as a dedicated Crowne Meetings Director to take care of every detail. Escape the ordinary and travel for success with Crowne Plaza! ... more   less 

Additional Information about Crowne Plaza Lansing West

Address: 925 S Creyts Rd, Lansing, MI 48917-9222 (Formerly Sheraton)
Region: United States > Michigan > Ingham County > Lansing
Price Range: $194 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lansing West 3.5*
Number of rooms: 212
Reservation Options:
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Also Known As:
Sheraton Lansing
Lexington Hotel Lansing
Lansing Sheraton
Hotel Style:
#1 Family Hotel in Lansing
#2 Business Hotel in Lansing
#3 Romantic Hotel in Lansing
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Questions & Answers

Questions? Get answers from Crowne Plaza Lansing West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The third floor was great!!! Very quiet!”
K3280HXstephaniem, 29 Mar 2017 | Read review
“Don't miss the fun in the pool area!”
N45IGlaurab, 7 Nov 2016 | Read review
“Pick a room on the upper floor and ask for a room with a sunset view”
hudsonm_12, 2 Sep 2016 | Read review
“Stay in room that are close to elevator”
SimoBT, 18 Jul 2016 | Read review
“The "double beds" while extremely comfortable, are on the smaller size, I'd consider them a 'full' rather than a true double bed.”
warmnup, 18 Jul 2016 | Read review
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