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Embassy Suites by Hilton Detroit - Livonia/Novi

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161 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Detroit - Livonia/Novi
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Showing 157: English reviews
Reviewed 2 weeks ago

Wonderful General Manager Mr. Ricci. front desk & dining assistants were all super. We will be making Embassy Livonia Mi will become our home away from home from now on. A special thanks to Mr. Ricci GM Front Desk :Ryan Kevin Catlin Rose Mike. Dining Shirley Reginia Carla Pamela Gloria. Take a bow your all great!!!!!!thanks again We Will Be...

Review collected in partnership with Embassy Suites Hotels
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2Thank ruthp2017
Detroit, Michigan
Reviewed 3 weeks ago

Hot tub was broken, very disappointing. The pool was cold. We were informed that the hit tub wouldn't be fixed until the next day. Bummed! If u planning a trip, call first and make sure everything is up and running.

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Thank Betsy C
North East, Maryland
Reviewed 3 weeks ago

The customer service was excellent. Very convenient and a good value. The breakfast is excellent but do not wait until 8:45am the selection can get small. The omlets are great and they can make them quick.

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Thank anonymousK3800OC
Southgate, United States
Reviewed 3 weeks ago

My sister came home as a surprise and I found out she was stating at the Embassy so I booked the room the day before she arrived and was still able to get the room next to her. We also had a nice breakfast together, My other sister who came home also said she really enjoyed the stay there.

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Thank April S
Troy, Michigan
Reviewed 3 weeks ago

This was the first time staying at this location for leisure. Our experience was enjoyable and relaxing with the exception of rowdy guests watching Monday night football and breakfast being short the final day. However, Bernard came to our rescue and resolved our issue. He is amazing and every hotel should have someone like him. He is thorough, friendly and...

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Thank kimcP7795YW
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

Fraser, United States
Reviewed 3 weeks ago

Check in was very fast and efficient as well as the check out process. The room was clean and updated and spacious. The bed was very comfortable. We enjoyed our stay and will return next year to the same location.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank anthonysG4885WE
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

Barrie, Canada
Reviewed 3 weeks ago via mobile

First off checking in the front desk staff were amazing, helpful and motivated. We went to our room and looked at the wall. Someone had spilt a drink on the wall and it had many stains. This was in room 321. Secondly, the safe was counting down and not opening after calling staff to come check. The pull out bed...

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Helpful?
Thank calebarcher
Management response:

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make...

Kansas City, Missouri
Reviewed 3 weeks ago

I stayed for one night for business. This was my second trip to the Embassy Suites Livonia. I enjoy this hotel due to the spacious rooms, the in room microwave and refrigerator and the quiet HVAC system. The hotel is conveniently located and the staff are always friendly and helpful. The morning breakfast is also a great way to start...

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Thank Daphne B
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

Sugar Grove, Illinois
Reviewed 4 weeks ago

Everything was new and clean. The staff was great, especially the staff at the managers reception and dining room area Beth,Sherie and Sue are always smiling and willing to help in any way they can. Had a enjoyable two weeks.

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Helpful?
Thank davidrM3344JU
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

Grand Rapids, Michigan
Reviewed 16 December 2016

This is a great hotel! Staff is helpful and friendly, especially Kevin! First rate customer service. Rooms are clean and comfortable. The complimentary breakfast was wonderful! Would highly recommend this hotel to anyone staying in the area. I cannot wait to go back!

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Helpful?
Thank anitamarie03
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only a short drive from downtown Detroit is the Embassy Suites Detroit-Livonia/Novi hotel, an all-suite hotel with all the comforts of home. Guests unwind in spacious two-room suites featuring a private bedroom and living room. Each suite includes a large dining/work table, two cable televisions, two telephones, wireless Internet access, microwave, fridge, and coffee maker. The hotel offers complimentary full cooked-to-order breakfast in the morning, and complimentary drinks with light snacks at the Evening Reception every night. The Cascades on-site Restaurant serves lunch and dinner, and Room Service is also available. The hotel is welcome to large meetings and events. Guests who book the hotel for a wedding reception can also receive a complimentary on-site wedding ceremony in the gorgeous atrium. Guests enjoy recreational activities at the hotel's 24-hrfitness center, indoor pool and sauna. Business facilities include a 24-hour business center, complimentary printing service, meeting rooms, audio/visual equipment rental, and banquet facilities. Other amenities at the Livonia hotel include local area shuttle service, laundry service and safe deposit box. Guests of the Embassy Suites Detroit-Livonia/Novi hotel enjoy being near local attractions like Comerica Park, Ford Field, Henry Ford Museum, golf courses and casinos. ... more   less 

Additional Information about Embassy Suites by Hilton Detroit - Livonia/Novi

Address: 19525 Victor Parkway, Livonia, MI, Livonia, MI 48152
Region: United States > Michigan > Livonia
Price Range: $169 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Detroit - Livonia/Novi 3*
Number of rooms: 239
Reservation Options:
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Also Known As:
Embassy Suites Detroit - Livonia/Novi Hotel Livonia
Embassy Suites Livonia
Livonia Embassy Suites
Hotel Style:
#1 Green Hotel in Livonia
#5 Business Hotel in Livonia
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Detroit - Livonia/Novi staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Embassy Suites by Hilton Detroit - Livonia/Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on back side may be a little quieter”
 of 5 bubbles jamesrP6384UY, 16 Jan 2017 | Read review
“Stay somewhere else - a homeless shelter would probably be better.”
  • TV Stand. Covered in dust.
  • No idea what this is caked on the wall, but it is gross.
  • Dust caked in air handler. Hope we don't get sick.
  • Corner. Looks like it's never been cleaned.
  • dirty door around sink - decor out of the 1970s
  • Old, dirty fixtures
  • Dog food?? Feces?? You decide (we don't have a dog).
  • Disgusting area around the toilet
 of 5 bubbles MikeK841, 15 Jan 2017 | Read review
“5th floor is the quitest”
 of 5 bubbles fungchungkellymatt, 21 Nov 2016 | Read review
“They have balcony rooms if you can get one”
 of 5 bubbles danley2015, 9 Nov 2016 | Read review
“The hotel is built in a square with open space in the middle. Breakfast is included and was good.”
 of 5 bubbles travellotsToronto, 8 Nov 2016 | Read review
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