A family member booked this property most likely based on costs. I was not expecting anything in terms of amenities, but the lack of tidiness is unacceptable. Hair on the bed sheets as if they had not been changed; hairs all over the shower; two bathroom plungers stored on the floor beside the commode; thick dust build up in several different areas Compromise on amenities but never on cleanliness.
Rooms are recently renovated, hotel is right near everything you would need convenient, restaurants,shopping etc. The staff is friendly & responsive. The only suggestion I would make is longer desk hours.
HomeTowne Studios is by far the best place to stay. Management and frontdesk services are very kind and helpful. Tonya and Ashley will always go over and beyond expectations to help you with any needs you may have.
Very clean room bed comfortable extra pillow wood floor spotless bathroom fully load with supplies extra roll of papers towel soft no blemish folder and hung correctly and assortment of bath products soap shampoo conditioner cups and hand soap at the sink stuff view professional went beyond their job by helping me get snacks full size refrigerator and microwave
Indont have a problem with the quality of this hotel itself. I booked this hotel one time before and they said my reservation was not in their system. However at that time there was a room available. I then rebooked a month later and then was told my one room with 2 queens two night stay had been 'converted' to two rooms for one night, 1 king bed. Would any of you reading this be able to accept this situation? The guy at front desk tried to find me a 2 bed room for 2 nights but said I had to wait 2 hrs for it and I MIGHT get the room. He wants sure. Well I called the website I booked from and they said that I couldn't get my refund without manager approval. The manager wasnt there that day. I then called the next week and the manager refused to give me a full refund claiming I was a 'no show'. If I could give 0 stars for this place I would. The rooms arent bad but the staff is apparently incompetent and dishonest. So I would avoid this place at all costs. I am currently lodging a complaint with the corporate office but i dont have a lot of confidence i will get all my money back. My recourse will be to dispute the charge with my CC company and if that doesnt work I will be taking them to small claims court. I find it absolutely outrageous that they couldn't supply me a room but still have the gall to keep a portion of my money.…