Grand Hotel

Traveller (4020)
360
Panoramas (5)
Room & Suite (880)
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About

#15 of 34 hotels in Mackinac Island
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to America’s Summer Place. Every year since 1887, Grand Hotel has welcomed guests and families to Mackinac Island, where cars are not allowed and bikes and horse-drawn carriages are the favored modes of transportation. As Travel + Leisure’s Top 10 Resort Hotels in the Midwest and Conde Nast Traveler's Top 10 Mid-Atlantic and Midwest Resorts in 2021, Grand Hotel offers outstanding accommodations where no two guest rooms are alike. Enjoy spectacular views of the Straits of Mackinac in a rocking chair on the world’s largest porch, complimentary children's programs, The Jewel golf course, swimming, tennis, lawn games, gardens, bicycling, carriage tours, shopping, Sadie's Ice Cream Parlor, and an experience you will never forget.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Golf course
Children's television networks
Children Activities (Kid / Family Friendly)
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Yoga classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Hiking
Tennis court
Entertainment staff
Evening entertainment
Patio
Tennis court offsite
Waterslide
Kids pool
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot bath
Foot massage
Hand massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Park View
Languages Spoken
English
Traveller Insights
This summary was created by AI, based on 219 recent English reviews.
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Many travelers admire the Grand Hotel for its peaceful location, offering stunning views, and luxurious atmosphere, enhanced by unique decor and live music. Guests appreciate the wide range of amenities, including a pool and dining options, and commend the cleanliness of both the rooms and grounds, often praising the attentive housekeeping staff. However, some visitors felt overcharged for these amenities and criticized the high costs of meals and drinks. The service, while typically professional, has faced criticism for inconsistencies and oversights. Furthermore, room experiences varied, with some guests disturbed by noise due to thin walls or ceiling fans.
Location
Picturesque
Atmosphere
Luxurious
Rooms
Uncomfortable
Value
Overpriced
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Abundant
Location
Picturesque
Travelers frequently praised the location of the hotel, often associating it with beautiful views and enhancing their overall experience.
  • Peter C
    Peter C
    Sep 2023 3 contributions
    The location is beautiful , rooms were ornately decorated, the pool area was also well done ...
  • quickrick1112
    quickrick1112
    Aug 2023 1 contribution
    Getting away from the triple digit temperatures at our home location was only one of the many wonderful experiences at this wonderful hotel...
  • Suzanne F
    Suzanne F
    Jul 2023 27 contributions
    ...Besides the dining room, our stay was filled with sweet memories at a romantic, elegant, beautiful location...
  • BitsyGalaska
    BitsyGalaska
    Jul 2023 13 contributions
    ...Location and amenities worth every penny...
  • loveisbliss
    loveisbliss
    Jun 2023 429 contributions
    ...The location of the small flat screen tv was placed off to the right side of the bed causing the pole on the bed frame to be in the view of the tv...
  • john D
    john D
    Oct 2022 7 contributions
    ...Such a wonderful hotel location and we had no view of Mackinac when in the rooms...
  • LAX2BOI
    LAX2BOI
    Oct 2022 42 contributions
    Amazing hotel, excellent staff and incomparable location!...
  • Diane S
    Diane S
    Sep 2022 5 contributions
    This hotel is the best of everything- beauty, location, service, and amenities...
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Atmosphere
Luxurious
Travelers appreciate the Grand Hotel's luxurious, vibrant decor, live music, and unique furnishings. However, some guests found the music too loud and the atmosphere pretentious.
  • wesley446
    wesley446
    Aug 2023 3 contributions
    ...Like many of the areas around Lake Michigan, Mackinac Island was not lacking in beautiful and picturesque Victorian homes and gardens but, add to this the horse drawn carriages, the atmosphere comes alive with a sense of traveling back in time with one foot remaining in the present...
  • Joe D
    Joe D
    Jul 2023 4 contributions
    ...Alex Graham tends the brilliant music all over Grand Hotel, and this year Daniel Rottenberg offers some ragtime fun each evening as guests are gathering for dinner...
  • McKenna C
    McKenna C
    Jul 2023 2 contributions
    ...Every single detail is beautifully crafted to bring your mind and body to a simpler and slower yet exceedingly more elegant and ostentatious time. The space, people, and entire experience are stunning and make you feel like nobility from generations ago...
  • Emily B
    Emily B
    Jul 2023 1 contribution
    ...The real kick in the teeth moment was when I wandered down to the Grand’s Outlet store and saw exact bedding and decor items from our room for extreme discounts for sale...
  • Deannie
    Deannie
    Jun 2023 199 contributions
    ...Our room was above the piano in the parlor and we could hear the music just like we were sitting in the parlor itself...
  • Franke1953
    Franke1953
    Jun 2023 1 contribution
    ...Here are the things we loved: the view from the hotel porch, the gorgeous flowers all over the hotel grounds, the elegance of the hotel carpet, furnishings in the public areas, and the gym, though small, was adequate... In general the room was nice, but the carpet had numerous holes in it, the pillows on the couches were stained, and the furniture needed lots of touchups...
  • Steven R
    Steven R
    Oct 2022 7 contributions
    ...It was beautiful and the service, food, decorations were superb. A very good jazz trio was featured for every dinner, a harpist played for tea time in the afternoon, and a decent band played for entertainment in the ballroom... There was also a very good pianist/singer in the Cupula Bar on the top floor...
  • Beezhjack
    Beezhjack
    Oct 2022 215 contributions
    ...The dinner band was outstanding as well... The afternoon tea was very well attended and with the harp player it was very enjoyable...
  • Tinajfarrell
    Tinajfarrell
    Oct 2022 65 contributions
    ...Every little detail added to the charm of the hotel, the real metal room keys, the turn down service with chocolate on our pillows every night, the beautiful flowers that were still in bloom on the hotel grounds, so many little things that were just so perfect...
  • Robert L
    Robert L
    Oct 2022 2 contributions
    ...Music during dinner was a bit too loud...
  • sarna2022
    sarna2022
    Oct 2022 1 contribution
    ...The music wasn’t suitable for Grand Experience seniors. We expected big band music... Music should be geared to the guests, in this case overwhelmingly seniors...
  • DrsHusband
    DrsHusband
    Oct 2022 1 contribution
    ...The overall feeling and charm of the place was right up our alley, as lovers of old buildings and 1930 to 60s era jazz, the ambiance, evening dress code and dancing really made the experience special and for this there is the 4th star...
  • Travel_QueenY2K
    Travel_QueenY2K
    Oct 2022 29 contributions
    ...The music playing in the dining room, Terrace Lounge Parlor and other places throughout the Grand in simply beautiful, the rooms are amazing and service can’t be beat...
  • DNLeland
    DNLeland
    Oct 2022 1 contribution
    ...My lovely wife really enjoys going dancing in the evening after dinner...
  • Ames
    Ames
    Oct 2022 2 contributions
    ...It was a nice break in the day and gave us a chance to just relax and enjoy the music and environment...
  • Dorothy E
    Dorothy E
    Oct 2022 4 contributions
    ...My "Daffodil Room" was beautiful with a view of the tea garden and the front porch...
  • pattiyoung
    pattiyoung
    Sep 2022 7 contributions
    The Grand Hotel is fine if you like over done decor with beautiful fabrics and trims and a vibrant color scheme... Dining should have a relaxed atmosphere, be quiet, so that you can enjoy and savor each course... There you felt rushed, the food was often not hot, with an atmosphere of “slops on”...
  • John R
    John R
    Sep 2022 5 contributions
    ...The meals were excellent and they had live bands in the dining room & again later in the evening in a ballroom where large crowds gathered for dancing!...
  • lawtonjl2002
    lawtonjl2002
    Sep 2022 413 contributions
    ...Live piano player set the tone...
  • Dallas D
    Dallas D
    Sep 2022 7 contributions
    ...It’s still beautifully maintained, still providing harp music at tea and piano jazz in the dining room...
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Rooms
Uncomfortable
Travelers have mixed opinions about the rooms at the hotel, with some praising the cleanliness, uniqueness, and pleasant views, while others criticize the high prices, lack of amenities, and noise due to thin walls.
  • Fearless34721
    Fearless34721
    Aug 2023 2 contributions
    We have been coming to the Grand Hotel for 30 years, in fact, I made it known before we arrived hoping to get one of the rooms we requested. Not only was our request for a room upgrade not granted but we had the worst room we have ever had there (187)... The room was a small interior room with no view, the bathtub was very small and hard to get into because the walls were very tall...
  • john a
    john a
    Aug 2023 7 contributions
    ...rooms are horrible and loud, you could hear everything that was been said between guests and hotel employees walls are paper thin...
  • Tom L
    Tom L
    Aug 2023 7 contributions
    ...The hotel has over 600 rooms and many, the more expensive ones, face the lake and majestic Mackinaw bridge... One word of caution, the room views can be a bit "iffy" when booking the loser cost rooms (and they aren't cheap) so be mindful of the room you select or are given when checking in...
  • St Paul Pontiac A
    St Paul Pontiac A
    Aug 2023 1 contribution
    ...The second at 8am asking to clean my room because I didn't put the do not disturb sign on my door... My room had coffee, but no coffee maker... The room had AC and then an additional portable AC hooked up to the window, however wasn't properly installed...
  • Sandra B
    Sandra B
    Jul 2023 7 contributions
    ...Needed to change to 3 people and spoke to reservations to upgrade to a deluxe king lakeview balcony deluxe. The woman assured me that we had a front facing high room which would afford a perfect view of fireworks on the 4th... Arrived on June 30 and they put us in a west facing 1st floor room with NO view of fireworks... He then promised a room available on July 3 to move... Asked to speak to the manager and the desk people disappeared into the back room and left me standing at the desk... The room we’re in has chipped paint falling off the balcony railings...
  • Emily B
    Emily B
    Jul 2023 1 contribution
    ...Conferences usually get a discounted rate for booking in the same hotel, so we took advantage of that and a king room came to be about $500 a night, which while not a steal is also not a bad deal when rooms can sometimes be $700+. This would be a good thing, except… our room looks positively aged and in disrepair... Our room’s carpet is threadbare in places, and I can see they patched the carpets in other spaces of the hotel, so I’m not really sure why they would allow a guest room to be this bad... I submitted an in-house survey while going the wifi network at around 10pm and we received a phone call to our room while sleeping, followed by a text message to my husband’s phone from the front of house staff acknowledging our review and offering a comp’ed bottle of wine for our trouble... The real kick in the teeth moment was when I wandered down to the Grand’s Outlet store and saw exact bedding and decor items from our room for extreme discounts for sale...
  • Jacqueline A
    Jacqueline A
    Jun 2023 2 contributions
    We were originally charged $1400 per night for a room the size of motel 6 and a bathroom only big enough for one person!...
  • Deannie
    Deannie
    Jun 2023 199 contributions
    ...Our room was above the piano in the parlor and we could hear the music just like we were sitting in the parlor itself. The walls were paper thin, we could hear people talking in the rooms surrounding us, walking down the hall and a dog constantly barking down the hall...
  • Franke1953
    Franke1953
    Jun 2023 1 contribution
    ...The room rates were extremely high, but we expected this... What we did not like was: that we paid for 2 “amenities” to be in our room upon arrival... In general the room was nice, but the carpet had numerous holes in it, the pillows on the couches were stained, and the furniture needed lots of touchups... At $2000 per night including the meal plan for a room with no view, with a balcony with one chair we think the Grand Hotel is not a good value...
  • Ginrip
    Ginrip
    Jun 2023 1 contribution
    ...For the first time staying, our assigned room was smaller than usual and the conversations from room next to us was heard making this a bit uncomfortable... The restricted window opening was not necessary in our all adult room... I requested each day a room change but Dallas and Michael said they could not accommodate... Thank you, Ginny (Virginia Ripslinger) Room 388...
  • loveisbliss
    loveisbliss
    Jun 2023 429 contributions
    Stayed here for 2 nights with a bus tour group... Although the rooms are very nice, you do need to understand that they do not have all of the usual technical amenities that we are accustomed to...
  • Ritz
    Ritz
    May 2023 20 contributions
    ...Note that formal attire (Jacket/tie for men; formal dress/pants for women) is required after 6PM daily in the parlor and dining room, so pack your suit...
  • 853jaclynj
    853jaclynj
    Oct 2022 8 contributions
    We were in a suite, and when you spend $5,000+ for three nights, you want it to feel like vacation... When we arrived, there were dirty clothes from guests past in the room...
  • Daryl P
    Daryl P
    Oct 2022 4 contributions
    ...We originally thought we booked a three day stay for 1500 dollars but the hotel claimed it was two... Room was beautiful but walls paper thin and air conditioner so loud that it woke you up every time it turned on...
  • John S
    John S
    Oct 2022 3 contributions
    ...The room was small, the bed uncomfortable, the room temperature too hot or to cold,, and it smelled funny... It was overcrowded -we couldn't even get into some of the events...
  • DrsHusband
    DrsHusband
    Oct 2022 1 contribution
    ...Same with the room, no robes, single shampoo bottle, no moisturizer or conditioner and dirty dishes and glasses were often left in the room when it was cleaned...
  • layla627
    layla627
    Oct 2022 6 contributions
    ...They have raised prices on everything and cut back on amenities that made The Grand so special...
  • Dorothy E
    Dorothy E
    Oct 2022 4 contributions
    This was my first time staying at the Grand Hotel on Mackinac Island and I was definitely pleased with the service and the accommodations... My "Daffodil Room" was beautiful with a view of the tea garden and the front porch...
  • KCfromKCNY
    KCfromKCNY
    Sep 2022 288 contributions
    ...We had a lake view room and the windows were large enough to enjoy the beautiful view...
  • June N
    June N
    Sep 2022 14 contributions
    The hotel and rooms were great, I thought that the check in process was great until I learned two days into my stay that I was being charged to eat whether I ate at the hotel or not...
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Value
Overpriced
Many travelers express dissatisfaction with the hotel's high costs, citing expensive meals, drinks, and additional charges, while some appreciated the food and considered the overall experience worth the price.
  • Sandra B
    Sandra B
    Jul 2023 7 contributions
    Originally booked a partial lake view balcony with partial view of fireworks for 4 in February - paid in full... He said he’d refund the surcharge we’d paid (over $1700) but that still didn’t get us any fireworks view... Looked at it today - small, queen bed, no room for the rollaway... Main dining food was overdone and cold...
  • Emily B
    Emily B
    Jul 2023 1 contribution
    ...Conferences usually get a discounted rate for booking in the same hotel, so we took advantage of that and a king room came to be about $500 a night, which while not a steal is also not a bad deal when rooms can sometimes be $700+... The real kick in the teeth moment was when I wandered down to the Grand’s Outlet store and saw exact bedding and decor items from our room for extreme discounts for sale... I truly can’t believe they are utilizing bedding they are currently selling off at a public outlet that they advertise... All in all, I would say I am extremely disappointed after seeing the Grand as a little girl, our stay is so bad... We stay at a lot of boutique and historic hotels across the county and have never had such poor accommodations, especially at this price point... Come pay $10 and get a drink on the porch, but stay at probably any other hotel on the island...
  • Donna
    Donna
    Jul 2023 4 contributions
    ...We were very disappointed in the service we received and we felt like the food could have been much better considering the steep price... Just sayin the experience was a bit disappointing ☹️...
  • Jacqueline A
    Jacqueline A
    Jun 2023 2 contributions
    We were originally charged $1400 per night for a room the size of motel 6 and a bathroom only big enough for one person! After complaining they gave us a $280 credit and some meals which were terrible to average, so the total cost was still $1200 per night!... The worst hotel experience and the most expensive ever...
  • Franke1953
    Franke1953
    Jun 2023 1 contribution
    ...The room rates were extremely high, but we expected this... What we did not like was: that we paid for 2 “amenities” to be in our room upon arrival... We would recommend not coming to the hotel during the summer months, though the heavy convention visitors probably continues in other months... At checkout we were charged for a coffee and several other things in the coffee shop that we never entered... There were also $250 in odd breakfast charges... At $2000 per night including the meal plan for a room with no view, with a balcony with one chair we think the Grand Hotel is not a good value...
  • Deannie
    Deannie
    Jun 2023 199 contributions
    We stayed at The Grand Hotel for one night with dinner included... The hotel will also nickel and dime you to death with resort fees, luggage transfer fees, taxi service, etc..... I guess it is called "The Grand Hotel" because it will cost you a grand to stay there, not because it is grand itself... On a positive note, the hotel and the grounds itself are beautiful but I would save your money and just get a day pass for $10 and stay elsewhere...
  • Hailey L
    Hailey L
    May 2023 1 contribution
    ...Hosts made us get buffet even though it was only 30 minutes left and 150 is ridiculous. Manager or something came over asking if we were done with buffet we didn’t even get 2 “courses” didn’t even get to try the desserts... Just found out my boyfriend got charged twice too, absolutely garbage... Only negative thing that happened on our vacation was that hotel...
  • Karly S
    Karly S
    Oct 2022
    ...I was worried when it was sold in 2019; I don't know if I changed or it's the new management, but the magic is gone... We had better meals at the Yankee Rebel Tavern... I would have understood if this was the beginning of the season, but it was mid-October... I felt like the Grand was "too old" for me (and I'm 50)... But I don't think I could recommend the Grand to anyone under 65; Baby Boomers will find the reheated food nostalgic...
  • Daryl P
    Daryl P
    Oct 2022 4 contributions
    ...We originally thought we booked a three day stay for 1500 dollars but the hotel claimed it was two. The dinner the first night was 285 dollars and wine for the house was an extra 25 dollars a glass... I called the front desk to say how disappointed I was and they offered a 3 night stay for basically the price of two nights that included breakfast and dinner... But they charge for everything and our stay was still close to 2500 for 3 days even with the package... If you drink 3 glasses of wine with a five course meal, it’s easy to spend 200 a day on wine alone... But again it was built over a hundred years ago... Horses are wonderful and nostalgic but 14 dollars for the short ride to town per couple...
  • 853jaclynj
    853jaclynj
    Oct 2022 8 contributions
    We were in a suite, and when you spend $5,000+ for three nights, you want it to feel like vacation... These are the little details that make the experience feel cheap...
  • Angela
    Angela
    Oct 2022 21 contributions
    ...We booked our stay during a sale, where they listed what you would receive in that package... We were told we would receive discounts at their restaurants, but most of the Grand Hotel restaurants were not open, and the one that was open was very resistant to give us the discount...
  • day trip traveler
    day trip traveler
    Oct 2022 77 contributions
    ...A breakfast and dinner is included with each night of your stay and you will not be disappointed, five course dinner and buffet/menu for breakfast, five stars all the way...
  • Steven O
    Steven O
    Oct 2022 27 contributions
    ...It was very expensive but we chose the Fall Offer that included breakfast, lunch and dinner... The hot tub was barely warmer than a bath and the heated pool and was frankly a waste of time to visit and takes a lot of effort to go down the hill to it only to be disappointed... The average glass of wine was $ 20 US, about $ 28 Cdn... That is almost 3 times what we would pay for wine at home in Canada for a glass... We left $ 5 at our bedside table after the first night and cleaning staff did not take it!... This was closing weekend, yes they close end of October...
  • john D
    john D
    Oct 2022 7 contributions
    ...Food and drink were very good and we expect restaurant wine markups of 200 or 300 percent, but our Malbec was closer to 500% over most liquor store prices...
  • Go595616
    Go595616
    Oct 2022 11 contributions
    ...The portions were extremely small and the food was not hot. The dinner rolls tasted like they came from a grocery store... These dinners ere over 100 dollars... The 45 dollar breakfast was better, but 45 dollars is way too much... In the bar 20 dollars for a glass of average wine... the least expensive room here is over 800 dollars... If you are planning on visiting stay somewhere else and pay 10 dollars to tour the property...
  • Q4656CCjohnd
    Q4656CCjohnd
    Oct 2022 3 contributions
    ...Drink prices were as you'd expect: very high... The added insult of a noisy elevator next to our room just contributed to our (two couples) decision to avoid the Grand Hotel in the future...
  • sallison63
    sallison63
    Oct 2022 7 contributions
    ...Food was great and room was lovely though located directly under the Cupola Bar.. Costs have increased greatly (room, breakfast, dinner was $1,200+) and tipping has been added - not required. House wine was $22 per glass...
  • John S
    John S
    Oct 2022 3 contributions
    ...And all the "extras" were overpriced... $68 for " high tea" for example...
  • layla627
    layla627
    Oct 2022 6 contributions
    ...They have raised prices on everything and cut back on amenities that made The Grand so special. We will never go back again.. We used to love The Grand and stayed many times We will stay elsewhere when visiting the island...
  • RichieRich33
    RichieRich33
    Sep 2022 130 contributions
    ...Even though the main dining room had a good dinner and breakfast, both were considerably over priced for the food quality and service. Less so for the Woods Restaurant which seemed like a better value...
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Cleanliness
Immaculate
Guests generally found the hotel and its grounds to be very clean and well-maintained, with many praising the housekeeping staff for their hard work and attentiveness.
  • Fearless34721
    Fearless34721
    Aug 2023 2 contributions
    ...The grounds were clean and staff was very friendly, except at check-in, the "manager on duty" at check in cared very little that we are repeat guests who brought friends along this time who also had a subpar room...
  • Melissa C
    Melissa C
    Aug 2023 22 contributions
    ...Housekeeping is clearly working very hard...
  • St Paul Pontiac A
    St Paul Pontiac A
    Aug 2023 1 contribution
    ...The second at 8am asking to clean my room because I didn't put the do not disturb sign on my door...
  • John C
    John C
    Aug 2023 8 contributions
    ...The bathroom has been nicely remodeled and is large and very functional...
  • Fronkie91
    Fronkie91
    Jul 2023 1 contribution
    ...There were multiple days where my wife had to hunt down a housekeeper to get a washcloth or bath mat towel to shower before dinner...
  • BVI Traveler
    BVI Traveler
    Jul 2023 11 contributions
    ...I was expecting a closet for the price we paid, but turned out we had a spacious room with two comfortable double beds, a sizable (and very clean) bathroom, and plenty of room to spread out our stuff...
  • Joe D
    Joe D
    Jul 2023 4 contributions
    ...Full hotel maid service is restored and ensures the rooms stay clean, and neat, and comfortable...
  • billhollowsky
    billhollowsky
    Jul 2023 304 contributions
    ...Everything, and I mean everything is well cared for and maintained from the rooms, to the halls, to the porch, to grounds...
  • parcvue
    parcvue
    Jul 2023 109 contributions
    ...The hotel has never looked better improvements inside and out of this historic a must do. The public spaces look and feel fresh and our room was delightful...
  • NancyO7342023
    NancyO7342023
    Jun 2023 1 contribution
    ...The room was clean and convenient for us on the Parlor level... The maid service visited our room at least 3 times a day to keep our room tidy...
  • Kathryn S
    Kathryn S
    Oct 2022 4 contributions
    ...The shampoo wax the smallest one tiny bottle I e ever seen...
  • 853jaclynj
    853jaclynj
    Oct 2022 8 contributions
    ...In the bathroom, there was a bar of soap, a bottle of lotion and a bottle of shampoo... I don't need a new towel everyday; that is a waste, but there wasn't any night where the dirty washcloths from our bathroom were taken away...
  • Dorothy E
    Dorothy E
    Oct 2022 4 contributions
    ...Housekeeping did an excellent job and I was very impressed with the level of service...
  • Steven O
    Steven O
    Oct 2022 27 contributions
    ...The hotel was impeccably clean and even the basic room facing the back was lovely... The flowers on the porch were beautiful and the chairs were clean and not dusty!... We left $ 5 at our bedside table after the first night and cleaning staff did not take it!...
  • Val Stjohn
    Val Stjohn
    Oct 2022 2 contributions
    ...The room was clean and all the staff with whom I interacted were friendly and helpful...
  • jeffpetersmi
    jeffpetersmi
    Oct 2022 2 contributions
    ...Our room was expertly cleaned and kept daily by the hotel staff... Thank you all for making our stay perfect!...
  • eddiewolfe
    eddiewolfe
    Oct 2022 1 contribution
    ...On a positive note the room was very nice as always and room service exceptional...
  • JHang86
    JHang86
    Sep 2022 1 contribution
    ...After we'd leave to explore the island for the day, we'd return to a clean room. We'd get ready to go to dinner and then come back to a once again clean room and chocolate left on our pillows...
  • Peaches5772022
    Peaches5772022
    Sep 2022 1 contribution
    ...Housekeeping staff was fabulous and very friendly...
  • Michael F
    Michael F
    Sep 2022 2 contributions
    ...I loved the history, the hotel was spotless, and the staff very friendly...
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Service
Inconsistent
The service at the hotel is generally good, with the staff being attentive and professional. However, some guests complained about inconsistencies, lack of training, and oversights in service.
  • Ames
    Ames
    Oct 2022 2 contributions
    ...The attention to detail and the friendliness and kindness of each employee that I came in contact with was very much appreciated. It was nice receiving text messages daily in regards to events going on at the resort to not only remind me of possible things that might interest us in doing but also to just stay in the know... This was the first visit that I received them and they were very much appreciated... Another plus this trip was knowing that the pool was actually still open while we were there... We partook in the Afternoon Tea this trip and are so glad we did...
  • DrsHusband
    DrsHusband
    Oct 2022 1 contribution
    ...There were however some pretty glaring oversights in maintenance and service... The service was also something my wife and I were surprised by... I have spent roughly 15 years in food service, starting as a porter in a hotel (none so nice as the grand of course) and then in kitchens as a cook and then chef... that I enjoyed but can't place, and not ONCE could one of the service staff answer a question about what they were serving... Along with this it seemed lacking in training on formal meal service with people reaching across people to bus or serve plates and pour water... Didn't bother us personally but if you claim to offer exceptional service you have to walk the walk afterward...
  • 853jaclynj
    853jaclynj
    Oct 2022 8 contributions
    ...In the bathroom, there was a bar of soap, a bottle of lotion and a bottle of shampoo... Most of the staff was kind and lovely, but sometimes service was disappointing... When we were in the ballroom, it took 20 minutes for my father to receive his drink which would have been understandable had it been busy, but there were only four tables taken, and the server had a conversation with another employee before leaving to go get the order... The doormen would open the door by extending out his arm rather than stepping outside and holding it so you don't have to pass sideways when carrying bags... Service is in the details, and there's opportunity for improvement...
  • Val Stjohn
    Val Stjohn
    Oct 2022 2 contributions
    ...When I went to the front desk about changing rooms, they showed me another room, making sure it was to my liking, instead of just assigning another one to me. The service in the dining room was top notch... I have a few food allergies and the wait staff worked with me and the chef to ensure I wasn’t eating anything I should not, Breakfast and dinner menus offered many different choices... The wait staff was very attentive at every meal... There was a bed turn down service that left chocolates on the pillow each night... I rented a bicycle from the hotel also... I wish the young man who had explained the gear system had also mentioned how to adjust the seat - that would have been helpful up front instead of me having to figure it out myself... I don’t know how much the room cost because I was part of an all inclusive bus tour... The room was clean and all the staff with whom I interacted were friendly and helpful...
  • Angela
    Angela
    Oct 2022 21 contributions
    ...However, when we arrived we were told no meal plan for us. We were told we would receive discounts at their restaurants, but most of the Grand Hotel restaurants were not open, and the one that was open was very resistant to give us the discount...
  • jamieB2075XZ
    jamieB2075XZ
    Oct 2022 1 contribution
    ...The food was delicious, room service was prompt... The front desk did seem to get a little snippy when we asked a question regarding our luggage request back to the ferry- so we ended up just bringing it ourselves...
  • Steven O
    Steven O
    Oct 2022 27 contributions
    ...Had a great stay on my birthday Oct 28/29/30... The breakfast and lunch buffet was great, Dinners were good although portions were very small but just right to ensure we ate them all!... The only thing we found was that the staff in the dinning room were inconsistent in their knowledge of dinner and anticipating our needs... On our last dinner, I was annoyed that our server kept calling my wife 'Moma' and me 'Papa'... He also complained that I had not closed my menu which is the way he would know I am ready to order!... Staff need to pay attention to who they are seating and find us people who are as smartly dressed as we were to sit next to... The hot tub was barely warmer than a bath and the heated pool and was frankly a waste of time to visit and takes a lot of effort to go down the hill to it only to be disappointed... The flowers on the porch were beautiful and the chairs were clean and not dusty!... We left $ 5 at our bedside table after the first night and cleaning staff did not take it!...
  • Beezhjack
    Beezhjack
    Oct 2022 215 contributions
    ...The afternoon tea was very well attended and with the harp player it was very enjoyable...
  • day trip traveler
    day trip traveler
    Oct 2022 77 contributions
    ...The hotel goes out of its way to make the weekend magical for its guests... It is 135 years young and the staff goes out of its way to make your stay magical... A breakfast and dinner is included with each night of your stay and you will not be disappointed, five course dinner and buffet/menu for breakfast, five stars all the way... The staff is multi-international and they truly enjoy their jobs and making you feel welcome...
  • Steven R
    Steven R
    Oct 2022 7 contributions
    ...We were especially impressed with one of our servers from Indonesia named Danelia and one of the stable managers named Jeff who spent a great deal of time explaining the lives and positive treatment of the island's majestic carriage horses... There are many wonderful places to stay on the island but the Grand Hotel is the upmost in first class hospitality...
  • cindysrcoord
    cindysrcoord
    Oct 2022 1 contribution
    ...the MParks Grand Experience had wonderful programming and the Hotel accommodated these events in a seamless manner... My only complaint is that I could not stay longer!...
  • Daryl P
    Daryl P
    Oct 2022 4 contributions
    ...We originally thought we booked a three day stay for 1500 dollars but the hotel claimed it was two... I called the front desk to say how disappointed I was and they offered a 3 night stay for basically the price of two nights that included breakfast and dinner... Food is fabulous and service is best ever...
  • Tinajfarrell
    Tinajfarrell
    Oct 2022 65 contributions
    ...I was very impressed with how attentive the staff was, how clean our room was and how amazing our breakfast and dinner was every day! Every little detail added to the charm of the hotel, the real metal room keys, the turn down service with chocolate on our pillows every night, the beautiful flowers that were still in bloom on the hotel grounds, so many little things that were just so perfect... Oh and get the Grand Pecan Ball, Yum!!!...
  • seanh
    seanh
    Oct 2022 4 contributions
    ...The grounds, service and experience is like no other. From the dining room to the room service employees, they all take great pride in their work and it shows...
  • Kathryn S
    Kathryn S
    Oct 2022 4 contributions
    My husband surprised me for my birthday to stay here... It was not crowded and waitresses were clearly not interested... We had a reservation for the Woods and Australian waiting waited 45 minutes and we’re told to be on time... The tour of the museum horse barn wax a young Wonsan who led us there and told us to read... The concierge also made a reservation for us to go home but messed up sending us to the Woods restaurant which was not even open...
  • RyanMurry
    RyanMurry
    Oct 2022 6 contributions
    ...A special shout out goes to Elizabeth Schweitzer and Kayvon who made every meal a wonderful occasion...
  • pattiyoung
    pattiyoung
    Sep 2022 7 contributions
    ...There you felt rushed, the food was often not hot, with an atmosphere of “slops on”...
  • Anne Marie W
    Anne Marie W
    Sep 2022 1 contribution
    ...Wait staff very professional and friendly... The pool had a infinity adult only pool that was heated nicely - we swam on September 19th!...
  • Ann K
    Ann K
    Sep 2022 43 contributions
    ...Dinner service was somewhat disappointing as we waited at least 15 minutes to be acknowledged once we were seated... We asked the concierge but she had no info either, other than the short timeline to build the hotel...
  • Peaches5772022
    Peaches5772022
    Sep 2022 1 contribution
    ...The server we had at breakfast was not friendly, didn't seem to have knowledge of the menu items, and appeared to be a bit lazy. My husband and I had to ask for drinks and flatware several times from other wait staff... Dinner that same day at the hotel was much better... The service was wonderful and the food was great... Housekeeping staff was fabulous and very friendly...
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Amenities
Abundant
Travelers appreciate the hotel's range of amenities such as the pool, dining options, and views from the rooms. However, some guests felt overcharged for certain services and amenities.
  • 853jaclynj
    853jaclynj
    Oct 2022 8 contributions
    We were in a suite, and when you spend $5,000+ for three nights, you want it to feel like vacation... In the bathroom, there was a bar of soap, a bottle of lotion and a bottle of shampoo... The doormen would open the door by extending out his arm rather than stepping outside and holding it so you don't have to pass sideways when carrying bags...
  • Val Stjohn
    Val Stjohn
    Oct 2022 2 contributions
    Spent two nights at the Grand Hotel... When I went to the front desk about changing rooms, they showed me another room, making sure it was to my liking, instead of just assigning another one to me... The service in the dining room was top notch... I have a few food allergies and the wait staff worked with me and the chef to ensure I wasn’t eating anything I should not, Breakfast and dinner menus offered many different choices... The wait staff was very attentive at every meal... There was a bed turn down service that left chocolates on the pillow each night... I rented a bicycle from the hotel also... I wish the young man who had explained the gear system had also mentioned how to adjust the seat - that would have been helpful up front instead of me having to figure it out myself... I don’t know how much the room cost because I was part of an all inclusive bus tour... The room was clean and all the staff with whom I interacted were friendly and helpful...
  • Steven R
    Steven R
    Oct 2022 7 contributions
    ...The hotel is in excellent shape and had been remodeled and upgraded since we'd been there prior. It was beautiful and the service, food, decorations were superb... A very good jazz trio was featured for every dinner, a harpist played for tea time in the afternoon, and a decent band played for entertainment in the ballroom... There was also a very good pianist/singer in the Cupula Bar on the top floor... We were especially impressed with one of our servers from Indonesia named Danelia and one of the stable managers named Jeff who spent a great deal of time explaining the lives and positive treatment of the island's majestic carriage horses... The accommodations are more than five star and view of the straights of Mackinaw and the Mackinaw Bridge especially at night are stunning... There are many wonderful places to stay on the island but the Grand Hotel is the upmost in first class hospitality...
  • Beezhjack
    Beezhjack
    Oct 2022 215 contributions
    We love the Grand Hotel and enjoy being here... The pool is complete and looks fantastic, however, we didn't plan on using it in October, but people did and looked warm... The afternoon tea was very well attended and with the harp player it was very enjoyable... The Grand is the place to be when on the Island, don't miss out...
  • day trip traveler
    day trip traveler
    Oct 2022 77 contributions
    ...The hotel goes out of its way to make the weekend magical for its guests... It is 135 years young and the staff goes out of its way to make your stay magical... A breakfast and dinner is included with each night of your stay and you will not be disappointed, five course dinner and buffet/menu for breakfast, five stars all the way...
  • Daryl P
    Daryl P
    Oct 2022 4 contributions
    Make sure you book a package that includes breakfast and dinner... The dinner the first night was 285 dollars and wine for the house was an extra 25 dollars a glass... I called the front desk to say how disappointed I was and they offered a 3 night stay for basically the price of two nights that included breakfast and dinner... Food is fabulous and service is best ever... The bike trail around the island was incredible staying next to the water the whole way...
  • Ames
    Ames
    Oct 2022 2 contributions
    ...This was the first visit that I received them and they were very much appreciated. Another plus this trip was knowing that the pool was actually still open while we were there... All three areas (main pool-adult pool-hot tub) were heated at a different temperature... We partook in the Afternoon Tea this trip and are so glad we did... It was a nice break in the day and gave us a chance to just relax and enjoy the music and environment...
  • mkmullin13
    mkmullin13
    Oct 2022 1 contribution
    ...The hotel is extravagant, fun, and classy... Our room had one of the most amazing views I’ve seen, overlooking Lake Huron and the hotel grounds... The hotel doesn’t provide much about where restaurants or amenities are located, so you’ll want to plan things out a little...
  • Steven O
    Steven O
    Oct 2022 27 contributions
    ...It was very expensive but we chose the Fall Offer that included breakfast, lunch and dinner. The breakfast and lunch buffet was great, Dinners were good although portions were very small but just right to ensure we ate them all!... The hotel was impeccably clean and even the basic room facing the back was lovely... Staff need to pay attention to who they are seating and find us people who are as smartly dressed as we were to sit next to... The hot tub was barely warmer than a bath and the heated pool and was frankly a waste of time to visit and takes a lot of effort to go down the hill to it only to be disappointed... The flowers on the porch were beautiful and the chairs were clean and not dusty!... The band in the room above the parlour was outstanding as well... I look forward to another trip in which I can venture out and see more of what the Grand Hotel has to offer and the rest of the island...
  • cindysrcoord
    cindysrcoord
    Oct 2022 1 contribution
    ...I love how they are individualized and yet have necessary modern amenities. the MParks Grand Experience had wonderful programming and the Hotel accommodated these events in a seamless manner...
  • john D
    john D
    Oct 2022 7 contributions
    Very attentive staff made our visit nice... Such a wonderful hotel location and we had no view of Mackinac when in the rooms... Food and drink were very good and we expect restaurant wine markups of 200 or 300 percent, but our Malbec was closer to 500% over most liquor store prices...
  • Lilli764
    Lilli764
    Oct 2022 1 contribution
    ...While the weather was uncooperative, The Grand offered many activities that kept everyone amused... The staff throughout was extremely attentive...
  • Tinajfarrell
    Tinajfarrell
    Oct 2022 65 contributions
    ...I was very impressed with how attentive the staff was, how clean our room was and how amazing our breakfast and dinner was every day! Every little detail added to the charm of the hotel, the real metal room keys, the turn down service with chocolate on our pillows every night, the beautiful flowers that were still in bloom on the hotel grounds, so many little things that were just so perfect... Oh and get the Grand Pecan Ball, Yum!!!... I've always dreamed of staying at The Grand Hotel, it was definitely a stay to remember...
  • Anne Marie W
    Anne Marie W
    Sep 2022 1 contribution
    ...Wait staff very professional and friendly... The grounds were well maintained with beautiful flowers... The pool had a infinity adult only pool that was heated nicely - we swam on September 19th!... Can't wait to come back to the Grand Hotel soon!...
  • John R
    John R
    Sep 2022 5 contributions
    We decided to stay at The Grand since we came a long way to see Mackinac Island & we’re so glad we did. It’s a spectacular historic hotel with the kind of first class service you expect... The meals were excellent and they had live bands in the dining room & again later in the evening in a ballroom where large crowds gathered for dancing!...
  • Jeffrey K
    Jeffrey K
    Sep 2022 2 contributions
    We loved our stay at the Grand Hotel... When we checked in, we were told we were upgraded to a lake view room!... We loved swimming in the pool and using the hot tub, as well as renting bikes... The live music was fantastic and service exceptional...
  • lawtonjl2002
    lawtonjl2002
    Sep 2022 413 contributions
    Our bus tour dined on the fabulous lunch buffet... Live piano player set the tone...
  • Dallas D
    Dallas D
    Sep 2022 7 contributions
    ...It’s still beautifully maintained, still providing harp music at tea and piano jazz in the dining room...
  • Kevin G
    Kevin G
    Aug 2022 38 contributions
    ...Sometimes we'd sneak in a second visit for a special event - wine tasting, ballroom dancing, etc... Yes, there have been significant updates, such as the pool, entry area, bathrooms, etc... You want a relaxing afternoon tea with beautiful live music?... You want to enjoy the vista of the Cupola Bar at cocktail hour?... We will stay at the Iriquois this season and plan on exploring Stonecliffe...
  • Marcia B
    Marcia B
    Jun 2022 146 contributions
    I stayed at the Grand Hotel for two nights while and on a tour of Michigan... The restaurant serves breakfast, lunch and dinner... For a special charge you can enjoy afternoon tea... The hotel boast that it has the world's longest porch... On the porch you can sit on a rocking chair and have a view of the gardens, the pool, the lawn games and the lake... You can go for a walk on the grounds and search for the secret garden... This hotel is very pricey but I think it was worth the experience...
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Detailed Reviews
Corinne S wrote a review Oct 2020
Mason, Ohio53 contributions65 helpful votes
My husband and I attended The Murder Mystery Weekend at The Grand Hotel. We LOVED it. The hotel was clean, accommodating, stately and historic. Our room was decorated in colorful, alluring wallpaper with matching drapes and upholstery. It was a spacious room located on the fourth floor which did not have a water view. The bed was comfortable, and due to Covid, we did not have daily housekeeping which was fine by me. The room had been sterilized before we arrived, and I liked the fact that no on came into the room after we checked in. The delicious food had an excellent presentation, and the serving staff served the food in such a formal manner. Mr. Eric Yelton did a superb job of checking to see if we enjoyed our meals. I told him it was my birthday, and that evening I had a surprise, a reserved window seat. Thank, Mr. Yelton, for you kindness. I also like the woman at the front desk bb the name of Desiree. When I called for distilled water for my CPAP, she was so kinds and accommodating. Everything was first class at this hotel. It was so elegant and gorgeous. I experienced the grandeur of the past when manners and elegance ruled. TheMurder Mystery was a lot of fun. The weekend package was very reasonably priced and offered a lot of perks. I had the best birthday ever, and I made so many memories by visiting The Grand Hotel.
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Date of stay: October 2020
Value
Cleanliness
Room Tip: I do not think you need to pay the extra money for a lake view. Our room was lovely, and it did...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Grand Hotel
Responded Oct 30, 2020
Happy Birthday! It makes us proud to see your comments! A lot of work goes into our operations, so we are delighted your stay was excellent and you enjoyed our clean and comfortable accommodations as well. Your praise will be passed along to our team and we are glad the Murder Mystery was wonderful for you. Safe travels and visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maureen H wrote a review Oct 2020
Suttons Bay, Michigan6 contributions
+1
The Grand never disappoints when it comes to the cozy well appointed rooms, fabulous menu, wonderfully gracious service and lovely gardens, even in October! We stayed two nights and golfed at the Jewel both days. The course is beautiful, the views are amazing and the taxi between each 9 holes is unique......but I purchased the Pure Michigan package which included our unlimited golf but not the cart fees. These cart fees are way overpriced at $25 per person per each 9 holes! So, in two days we incurred a $200 cart fee; so be prepared. My only other concern, and it is only due to Covid19, was that I don't recall reading anywhere or being told that we would need to call for any housekeeping including fresh towels. It is understandable and appreciated that staff is not allowed to be in your room when you are, but it should clearly stated somewhere; so that after returning from a full day of golf that happened to be wet and cold, we looked forward to a hot shower with clean towels before dressing for dinner; but the room had not been attended at all. We appreciate all the efforts and extra lengths they have taken to remain open to guests; and we will continue to visit this Grand Place.
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Date of stay: October 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Grand Hotel
Responded Oct 6, 2020
Dear Maureen, Thank you for staying with us again; we love to hear from our returning guests. We are so pleased to hear that you liked our accommodations and enjoyed stellar guest service. Thank you for your feedback on how we could have improved your stay; we are always looking for ways to ensure all our guests have the best possible experience. We look forward to welcoming you back when you are next in the area!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jenny Ware wrote a review Sep 2020
3 contributions
From the time I was greeted at the hotel and kindly shown where I could corral my bicycle for my stay, I felt relaxed and welcomed. Keeping mind that this Grand Hotel is over 125 years olds, it was beautiful, colorful, comfortable and entertaining! The dinners were beyond relaxing and excellent!!! I wondered through the hotel during the daylight hours, absorbing the beautiful views from many different heights on the many different floors. I thought the hotel wouldn't be as entertaining at night but was I wrong. There was music, many places to sit and visit with other friendly visitors and places to partake in many special drinks!
Thank you for the most relaxing trip of a life time!!
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Grand Hotel
Responded Sep 25, 2020
DearJenny, We aim to exceed expectations, so we're delighted that you were pleasantly surprised by the entertainment provided. It's wonderful to hear that you were able to get some much-needed relaxation. Hopefully, you'll be back to see us again in the future because we loved having you as our guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michele M wrote a review May 2021
Hoffman Estates, Illinois11 contributions2 helpful votes
The hotel is very charming with beautiful manicured grounds with a beautiful parlor, sitting and dining areas. We had an overpriced meal in the dining room that was delicious but the portion was not commensurate with price. We had biked the island twice that day and were very hungry. We were still hungry after the meal but thankfully we got dessert so was able to feel satiated. O

Our lake view from our room was amazing. Beds were comfortable. We did pay for the cookies and milk turndown service and that was nice and since we missed dinner we were pretty hungry. The lack of room service and in general snacks and available meals on the go was disappointing especially after we missed the fact everything closes early. However understanding it’s still COVID caused, we chalked it up to a lesson learned. Eat early! Word to the wise, go to Doud’s market to get waters, sandwiches and snacks for the room before they close as the meals at the Grand are way over-priced. The Gate House is excellent. We had a great meal there and they brought out complimentary Prosecco, dessert, a card and a gift for our anniversary! It was a wonderful surprise and we will be back there as the food was delicious and plentiful as well.

The rooms need attention. The carpeting is in need of replacement with lots of stains and wear. While it’s meant to be old fashioned/historical, the color schemes are loud and tacky and not classy or elegant as the objective should be for an 1887 built hotel. Several cracks noted in the ceiling and molding noted and doors were in pretty bad shape overall. The balcony had duct tape over cracks in the pipe. There were only about 5 tv channels that worked but tv was intermittent. Shower pressure was terrible. You could hear every word and bodily function of the guests next door.

We wanted the whole experience of the Grand Hotel but we paid over a grand each night for not so grand accommodations. I really hope that the owners take action to maintain the rooms, provide amenities for guests and not just focus on putting in a pool and making the outside look appealing.

I travel frequently for my job and have stayed at amazing hotels all over the world for a fraction of the cost that was paid for our room. I would recommend guests stay at Mission Point Resort where we have stayed before and avoid staying at the Grand. Pay the $10 admission to see the place but save yourself some money and disappointment and stay elsewhere. We won’t stay there again.
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Grand Hotel
Responded May 27, 2021
Dear Michele, We appreciated the opportunity to host your anniversary celebration, and we're grateful for your feedback. Though you enjoyed our stunning view and comfortable beds, it's unfortunate to learn that your room did not meet your expectations. Our team will look into the concerns you mentioned to ensure our high standards are upheld. Thank you again for your comments and for being our guest. We hope your overall stay was relaxing, and we wish you safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
munttel wrote a review Jun 2020
Holland, Michigan96 contributions29 helpful votes
My family and I visited for our daughters 15th birthday, we had stayed one time prior about 5 years ago. We knew the pool would not be open but figured the other activities would be available and thought hotel would be great even with coronavirus going on. Sadly this was not the case. After checkin we could not find our room, along with 3 other groups , as there had been a fire drill all the fire doors were closed, and no staff had bothered to open them. We went back down to front desk and all they could do was show us a map, no one could be bothered to assist until one of other parties flagged down someone.
Our room was rather tired, a view of rooftop of another building, which I knew we were getting an interior room, but with high rate and low occupancy seemed rather ridiculous . We tried to call housekeeping as there was only 1 bottle each shampoo, etc and phone did not work , so back down to front desk. Upon return to room kids wanted to watch tv while unpacking and tv did not work. Back down to front desk to ask for assistance with this issue. All of these items were addressed within an hour or so. Later that day after dinner went to put some things in the mini fridge , that didn't work but didn't even bother to notify anyone.
We had brought tennis rackets and balls with us, there was only 1 court out of 3 playable, which we did play on the 2nd day. We saw them working on 1 other court. We rented bikes and got 4 miles around the island before running into a road closed sign, no knowledge of this before hand from guys that rented us the bikes by the pool house. My husband went to buy us drinks from the small store afterwards and charge to our room, man could not find our info. When my husband went to the front desk to figure out the issue, they could not find our info and questioned if we had checked in, and this was on the second day of our stay!
While none of these issues are a big deal by themselves, even discounting the fact that the hotel is recently opened, with a hotel charging these rates and not having many basics addressed is unacceptable. Many of these items should have been taken care of before anyone even checked in, which seems to show that the management was not ready to open but did anyway. Customer service was not extraordinary in any way as we dealt with these random issues, and most seemed indifferent. Unfortunately this will be our last visit to the Grand.
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Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christie B wrote a review Jun 2021
2 contributions3 helpful votes
We had our bags taken up to our room from Mackinac City, only to find that they were left outside our room all day and the suit bag was thrown on the floor! The next day while we were having breakfast (We had our suitcases sent back to the mainland w hours prior to departure), we returned to our room to find they removed all of our carry-on/souvenirs and had already cleaned up the room for the next people! It was 9:00 a.m. and we had not even checked out yet! We still had our keys! Apparently they stored all of our belongings someplace, because they returned it all without me having to tell them what was taken out! Sounds to me like staff are not communicating with each other. For the amount that we paid for the exclusivity of the resort, I was very disappointed. That would never happen at even a mediocre hotel, which was surprising.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Grand Hotel
Responded Jun 23, 2021
Dear Christie, Thank you for taking the time to let us know about your stay. Please know that your comments are appreciated and we will be discussing them with our team as we strive to improve our guest experience. We wish you all the best in your future travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ChicChicago_1217 wrote a review Sep 2020
Chicago, Illinois9 contributions11 helpful votes
I have been in the hotel industry for over 30 years. The Grand is an iconic hotel and I have always wanted to visit and MY it did not disappoint! First of all to maintain standards and style while respecting all the COVID protocols is a very difficult balance. The staff of The Grand did it with aplomb!
We flew from Chicago to Traverse City (very easy and very quick).
The baggage transfer from the Shepler's ferry is totally handled by the hotel. One just unloads the bags from the car, it is tagged and the next time you see it, it is in your room at The Grand.
Upon arrival we chose to take the upgrade to a lake view room and would definitely book that room type again. We had a double queen, the room was nice and large (of course as it is a historic hotel the rooms are not always uniform in size). Our bathroom was dated, but very clean. I would have only wished for some type of cabinet for our toiletries. (I understand all the bathrooms are being redone this winter).
The Carlton Varney decor is very distinctive. I had been to the Greenbrier before so was familiar with it and think it is perfect for this type of hotel.
The service in the main dining room was excellent. The menu suggestions were varied and the portions were well sized. The staff was superb. Each staff member has his/her name as well as the number of years they have worked at The Grand on their name tags. Even with face masks on, you could see their eyes were smiling and it made a difference.
The hotel has other restaurants it operates as well. We had wanted to try The Woods (a Bavarian style restaurant). Unfortunately I did not know to make the reservation well in advance and we were there over the weekend so could not get a reservation (a great excuse to come back).
We also visited Traverse City and Petoskey. Next time, it will be just The Grand!
Thank you for a wonderful stay.
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Date of stay: September 2020
Rooms
Cleanliness
Service
Room Tip: Book the double queen as it is larger and definitely book lakeview
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Grand Hotel
Responded Oct 2, 2020
Our team endeavors to provide our guests with a quality stay and a full-fledged experience, so we're thrilled to hear that we exceeded expectations at every turn. We're delighted that you enjoyed a tasty dining experience and that our location was just as magnificent as you expected. It would be an honor to host you again, so visit us in the future at Grand Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eileen Sattler wrote a review Jun 2021
3 contributions1 helpful vote
We enjoyed our stay at the Grand Hotel. A beautifully preserved historic hotel surrounded by immaculately-attended flowers and trees. The expansive wooden front porch adorned by fresh geraniums is impressive.

The staff was friendly and helpful, despite being woefully short on personel due to the pandemic. This was most evident during dinner service; however, the delicious dinner and attentive staff made up for the longer than normal wait.

Would not recommend staying in the Studio Suites on the first floor because they are located directly above the ballroom. This proved to be a little noisy, but thankfully the evening dance band performance ended promptly at 11pm.

All in all, we had a pleasant stay.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Grand Hotel
Responded Jun 15, 2021
It was a pleasure to welcome you during your recent stay at Grand Hotel, and we appreciate you taking the time to share your insightful comments. It's wonderful to hear that you appreciated our beautiful front porch and enjoyed the fresh flowers. It's also great to know that you received attentive and hospitable service from our team. Thank you for your patience if we were slightly short of waist staff during dinner service, however, we're happy that this did not detract from your having a positive evening. Thanks again, and we hope to have the opportunity to host you the next time you're visiting the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mike Carpenter wrote a review Sep 2020
Rochester Hills, Michigan1 contribution2 helpful votes
The staff and level of service* were exemplary. The food (dinner and breakfast) was excellent. However, the room and amenities were “meh”. I’ve stayed in 4 & 5 star hotels on four continents and come to expect things like bath robes and such. Flat screen TV, in-room refrigerator and safe, and free WiFi are things included at a $150/night Holiday Inn (along with included breakfast). The room was rather small and the bathroom was unremarkable.

This was a “once in a lifetime” experience for my wife and me, and we realized beforehand that we were paying for the bragging rights of having stayed at “The” Grand Hotel. It was by far the most expensive hotel we’ve ever stayed in and I suppose the class of people who stay here on a regular basis don’t place a premium on value.

The package pricing and billing procedure were confusing at best. The ‘discount” for ferry service amounted to paying the same price at the dock as everyone can get if ordering online. It’s $2/per...Why bother advertising it at all? When we checked out, I saw nothing on the bill telling me what my credits paid for. For example, we were supposed to get free entrance to the Manoogian Art Museum. Maybe we did; maybe we didn’t. The person at the museum was unclear and I was unable to detect if it was charged to our bill. I’ll eventually do the math to figure it out.

Although not of great importance, but worth mentioning, the coffee at breakfast was thoroughly underwhelming. I’ve has better coffee at any number of cheaper hotels and even at McDonnell’s

If our friends (none of whom are in the 2%) ask about a recommendation, we’ll tell them, “yeah, you should do it once for a night or two.”

*. The service we received was great, but limited. Using COVID19 as an excuse to forego maid service was disingenuous. Saying “sorry about that” for a $600+/night room doesn’t cut it.
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Date of stay: September 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Grand Hotel
Responded Sep 28, 2020
We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our friendly staff and excellent food impressed you. However, we apologize for any disappointment with the in-room amenities as well as for any confusion with the final bill. Please also accept our apologies for any dismay about the coffee as well as for any distress about our housekeeping staff during this time. We value your patience as we work to ensure our guests' and staff's safety. Your feedback helps us improve, and we'll pass your comments along to our staff for further review. Should you be in the area again, please consider coming back to see us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JayVTexas wrote a review Jul 2021
Texas138 contributions108 helpful votes
This hotel is one of a kind, maybe a dying breed that looks like it missed becoming obsolete from the days of the Great Gatsby. The hotel itself is more of an experience than most hotels.

You will dress for dinner - and they mean it. Jacket and tie, dresses for the ladies, no wife beater shirt with a ball cap here. That is its charm - it is an island on an island for those who truly appreciate the lost days of living well, dressing appropriately and being surrounded by people who put manners before money.

Is it expensive?

Very. Expect to spend pretty much $2,000 a day to stay there, eat, have drinks, do some of the activities. And that's for 2 people.

The rooms are small but comfortable. The little things are perfect: chairs throughout the lobby are not worn, perfectly upholstered. The beds are comfortable and the baths pretty modern.

The service is outstanding and they do not allow tipping. The porch one sees in the photos is even more impressive in person. Somehow the place was never crowded - and we were there in July 2021. Every room was filled but there were pretty much no lines anywhere.

Getting to and from are a little challenging as the first ferry in the morning departed at 8:00 AM so flight plans were a struggle.

If you plan this trip well in advance, line up your transportation and you can afford the very high price you are going to love the trip.

If you are trying to save a few bucks by working third party web sites, taking your groceries to the room, well, this place may not be for you.
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Date of stay: July 2021
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: The rooms are pretty much all the same. I would not look to try to get a view as the views from...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Grand Hotel
Responded Jul 26, 2021
Dear Jay, We're always thrilled to hear when our guests have had such a positive stay with us at Grand Hotel. It's especially great to know that our beautiful accommodations and friendly staff were both highlights of your visit. Thank you so much for taking the time to share your kind words, and we look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from jafox
St. Augustine, Florida47 contributions42 helpful votes
Yes
Answer from BitsyGalaska
13 contributions3 helpful votes
There are other paths to take to your room. You do not need to travel across the porch if not following the dress code.
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Judy B asked a question May 2023
15 contributions7 helpful votes
Do you have on site storage for bikes brought in by guest
Answer from BitsyGalaska
13 contributions3 helpful votes
Yes, there is a large lot to park and lock your bike.
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Jesse H wrote a tip Nov 10
Ontario, Canada7 contributions1 helpful vote
"Consider purchasing a meal package and packing a suit, gentlemen"
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Brenda B wrote a tip Nov 8
Graham, Texas106 contributions26 helpful votes
"Experience all that you can while at The Grand Hotel & on Mackinac Island. There is so much to do & see."
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matthewabel wrote a tip Oct 2023
Montague, Michigan121 contributions46 helpful votes
"Don't bother. "
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Hank F wrote a tip Oct 2023
Chesterfield, Michigan5 contributions1 helpful vote
"Make sure you understand what is and what is not included in your package"
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Jennifer H wrote a tip Oct 2023
Kalamazoo, Michigan11 contributions6 helpful votes
"Unique to visit for one night, but don't expect top tier service. "
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Not the right property for you?
There are more places to choose from in the Mackinac Island area.
PRICE RANGE
C$592 - C$1,072 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel mackinaw island michigan, grand hotel mackinac island michigan, grand hotel island mackinaw, grand mackinac island
LOCATION
United StatesMichiganUpper PeninsulaMackinac CountyMackinac Island
NUMBER OF ROOMS
388
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Grand Hotel Reviews & Deals, Mackinac Island

Frequently Asked Questions about Grand Hotel
Which popular attractions are close to Grand Hotel?
Nearby attractions include Threads of Mackinac (0.6 km), Fort Mackinac (0.7 km), and St Anne's Catholic Church (1.0 km).
What are some of the property amenities at Grand Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hotel?
Top room amenities include air conditioning, a flat screen TV, and a view of a nearby landmark.
What food & drink options are available at Grand Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Grand Hotel?
Conveniently located restaurants include JoAnn's Fudge, Chuck Wagon of Mackinac, and Original Murdick's Fudge.
Are there opportunities to exercise at Grand Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Grand Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Mackinac Island.
Are any cleaning services offered at Grand Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Hotel?
Many travellers enjoy visiting Fort Mackinac (0.7 km), Fort Holmes (1.1 km), and Biddle House (0.6 km).
Does Grand Hotel have any great views?
Yes, guests often enjoy the harbour view available here.