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Thunderbird Inn

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186 Reviews from our TripAdvisor Community

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Showing 185: English reviews
Reviewed 21 September 2016 via mobile

We come to mackinaw every year to watch the semi truck parade , and this was a great stop. Front desk 7-3 was great...3-11 male clerk is the reason I'm giving this hotel a 4 and not a 5. Rude and inconsiderate both on the phone and at the desk. Arguing with me after I waited in the lobby for...

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Helpful?
1Thank Bre D
Steven C, General Manager at Thunderbird Inn, responded to this review

I'm sorry to hear that your stay with us wasn't perfect. We take pride in our customer service and disciplinary measures have been taken to curb any future issues. I am pleased to hear the remainder of your stay was enjoyable and I look forward to welcoming you back in the future.

Manistee
Reviewed 9 September 2016

A front desk person who was friendly, efficient, and knowledgeable of the area. Add to this, a clean, quiet room with the world's most supportive but softest mattress, and you have a great nights sleep! The pool is all glassed in, and was crystal clear, and warm, the breakfast room clean and well stocked including a friendly local lady to...

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Helpful?
Thank Sharrygranny
Steven C, General Manager at Thunderbird Inn, responded to this review

Sharrygranny, Thank you for letting us know how your stay was. I am pleased to hear that your stay was comfortable, and that you enjoyed both the breakfast and pool while here. I look forward to seeing you back again for a future visit!

Reviewed 6 September 2016 via mobile

We stayed 3 nights with our two dogs. It's hard to find a place the allows multiple large dogs and this hotel was great. The staff was very friendly from the beginning to the end. The room was very clean and the bed was comfortable. It was a great value for the price. We will definitely be staying here again...

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Helpful?
Thank Kelli C
Steven C, General Manager at Thunderbird Inn, responded to this review

Kelli, I am so happy to hear that you enjoyed your stay at our property. We look forward welcoming you back next summer. Just give us a call to book a pet friendly room.

Reviewed 1 September 2016

We stayed over 4th of July Weekend, it was a last minute stay with our children and small pet. Room was clean and spacious and staff was very friendly!!! I do think that the room was overpriced but that is what you get when you wait till the last minute on a holiday weekend.

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Helpful?
Thank Nieceytwina
Steven C, General Manager at Thunderbird Inn, responded to this review

I'm pleased to hear that you enjoyed your stay over the 4th of July weekend. As you said, the rates are higher during peak holidays and this was definitely the case. Hopefully, we will see you back in the future.

Sterling, Virginia
Reviewed 30 August 2016

Zach and the staff are fantastic. They delivered the luggage to the room on our arrival. Then at departure, the luggage was taken to our motorcoach. Also as a nice touch, they filled the ice bucket. We had a great wine tasting with the best cannolis. Kudos to Zach for those. Also, thanks to the hotel for arranging the Sunset...

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Helpful?
Thank Patti B
Steven C, General Manager at Thunderbird Inn, responded to this review

We are pleased to hear that you enjoyed your stay with us during your trip. We strive to provide exceptional customer service and clean accommodations. We look forward to having you stay with us again!

michigan
Reviewed 15 August 2016

The room was clean but outdated. The staff is friendly and called to ask if we needed anything. We stayed in room 112. My only complaint is the room smelled like stale cigarette smoke. It says no smoking on the door. I would suggest you try to air it out in there. I was going to call and change rooms...

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Helpful?
Thank shan38
Steven C, General Manager at Thunderbird Inn, responded to this review

I'm pleased to hear that you enjoyed your stay. I'm only sorry that your room smelled like cigarettes. Per Michigan law, all rooms are non-smoking, however many people smoke outside of their rooms, which sometimes makes its way inside. I hope that it wasn't too much of an inconvenience. Had we known, we would have gladly gotten you into another...

Monroe, Michigan
Reviewed 14 August 2016 via mobile

This hotel was very clean and the staff was very helpful. Rooms were perfect and they served breakfast every morning. I would definitely stay here again. The bus shuttle service was very prompt and kind.

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Helpful?
Thank Vmika
Steven C, General Manager at Thunderbird Inn, responded to this review

I am so happy hear that you enjoyed your stay with us. I hope you had a great time on Mackinac Island. We can't wait for you to stay with us again!

Altoona, Alabama
Reviewed 11 August 2016

We found ways to enjoy our stay at this hotel. Room was clean, but worn with an odd configuration. Couldn't reach closet because couch (comfortable) was in the way. TV screen was viewable from bed but difficult from couch. Pool was nice. Breakfast room was convenient, but breakfast wasn't very good.

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Thank 10Walker48
Steven C, General Manager at Thunderbird Inn, responded to this review

I'm sorry we weren't able to exceed your expectations at our property. We are an older property and are not as update as hotels in larger cities. We do, however, work hard to provide clean, comfortable lodging to our guests with great customer service and am pleased that we were able to meet your needs in that aspect.

Reviewed 8 August 2016

Rooms were clean and comfortable. Had indoor swimming pool Complementary breakfast was good Had children's play area Close to the the Mackinaw Bridge and other sites . Good location. Overall happy the stay

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Helpful?
1Thank pk_info
Steven C, General Manager at Thunderbird Inn, responded to this review

I'm so happy that your stay with us was clean and comfortable. We know we aren't the newest hotel in town, however we strive to offer clean, comfortable rooms with friendly, helpful staff. We hope to see you back again on your next trip to the Mackinaw Area.

Whitefish, Canada
Reviewed 7 August 2016

Decent sized rooms, very clean, mini fridge. I read a number of complaints about the a/c in this hotel. Our first room (112) had horribly functioning A/C. I called to front desk who sent someone immediately to check it out and then we were offered the room next door (111), which we graciously accepted and the A/c worked perfectly! Super...

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Helpful?
1Thank Tracy G
Steven C, General Manager at Thunderbird Inn, responded to this review

Tracy, I am so pleased to hear that your stay with us was enjoyable. I apologize that your a/c in the first room you stayed was not up to par, but glad the staff was able to get you taken care of so you could enjoy your vacation in comfort. We all look forward to welcoming you back for another...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in beautiful and historic Mackinaw City, the Thunderbird Inn is the premier choice in accommodations. Situated less than 1 mile from the downtown area, the Thunderbird Inn boasts a quite location still within walking distance to area shops, restaurants and attractions. Offering all the amenities you have grown to love, our property offers free Wi-Fi, a complimentary breakfast, indoor seasonal pool (May 15th - Oct 15th), coffee maker, iron and ironing board, and so much more! We are a AAA approved, pet friendly (specific rooms, subject to availability) property offering the very best customer service Northern Michigan has to offer. Take advantage of our packages and discount tickets to local attractions and ferry lines to Mackinac Island. We look forward to seeing you on your next trip to the Mackinaw Area! ... more   less 

Additional Information about Thunderbird Inn

Address: 146 Old US 31, Mackinaw City, MI 49701
Region: United States > Michigan > Cheboygan County > Mackinaw City
Price Range: $82 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Thunderbird Inn 2.5*
Number of rooms: 48
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Also Known As:
Best Western Mackinaw City
Mackinaw City Best Western
Best Western Thunderbird Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Thunderbird Inn staff and other travellers.
7 questions
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Jerome, Michigan
7 months ago
7 months ago
Mount Morris, Michigan
over a year ago
over a year ago
Northville, Michigan

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Questions? Get answers from Thunderbird Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are only a few pet friendly rooms but ours was near the back and quiet.”
MarciaG188, 20 Apr 2017 | Read review
“all rooms were accessible situated on the ground floor”
Johnjs1009, 20 Apr 2017 | Read review
“Great value for your money. I would recommend to friends and family.”
152joanw, 3 Oct 2016 | Read review
“If you want a king bed - ask for room 111 - a/c works great!”
916TracyG, 7 Aug 2016 | Read review
“Well worth it.”
B1360RIjimm, 17 Jun 2016 | Read review
5 of 5