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Extended Stay America - Detroit - Madison Heights

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Extended Stay America - Detroit - Madison Heights
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74 Reviews from our TripAdvisor Community

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Showing 74: English reviews
Reviewed 27 February 2015

I stayed here for a couple of months. I find the hotel to be pretty comfy for longer stays. It is usually pretty quiet. The staff is friendly and provides good service. The long stay rates are pretty good. The grab and go breakfast is handy. The internet is a little slow every now and then but i have tried...

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Helpful?
Thank Hein B
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you were pleased with the service you received from our staff. I will be sure to share your kind remarks with our team. As well, it's great to hear that you were satisfied with our grab-and-go breakfast and our affordable rates. We hope...

Cambridge, Canada
Reviewed 22 December 2014

This place is defiantly what I expected, while I stayed from the end of October to just before Xmas. They give good long term rates so the majority of the guest are people working in the area who are from far away. That's a good thing for the most part it was quiet except the odd weekend. What turned me...

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Helpful?
Thank KnGBronson
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about the staff and overall cleanliness of our property. We do work very hard to maintain a clean, comfortable hotel. Still, I sincerely apologize that we dropped the ball concerning your cooking utensil request. I discussed your comments with...

London, Canada
Reviewed 20 October 2014

The first time that I did not read the reviews first was here, as it was a last minute trip. The nearby Fairfield Inn & Hampton Inn were expensive as there was something going on the area. This hotel bills itself as a no frills place, no room cleaning, a "grab & go breakfast", etc and the price reflects it....

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Helpful?
Thank michaelbyrns
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that our grab-and-go breakfast and your stay with us overall did not meet your expectations. As well, I am sorry for the smoke odor you encountered during your visit. I will be reviewing your comments with our staff to ensure these issues do not continue...

Reviewed 22 September 2014

I found a great rate on this hotel through Hotwire and stayed here just over the past weekend and I must say, it is not as bad as most of the reviews posted here would have you believe. The service was friendly and management called about 5 minutes after I arrived in my room to see if everything was to...

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Helpful?
1Thank Dan T
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

The staff and I read your review, and would like to thank you for writing such encouraging things about our hotel. I truly appreciate your comments regarding the location and local amenities that are close by. As well, I am thrilled to read that you found our hotel to be a great value. Thank you again for sharing your experience...

Dittmer, Missouri
Reviewed 9 September 2014

This is the second time we have stayed at this hotel and each time have been pleased with the cleanliness of the place and friendliness of the staff. It has been quiet and easy for us to park when we have the trailer with us.

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Helpful?
Thank Karen P
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

The staff and I read your review, and would like to thank you for writing such a pleasant review about about our hotel. I am glad to read that you were pleased with the cleanliness of our property. I am especially pleased to read that you received such friendly service from our staff. The staff and I would like to...

Reviewed 6 September 2014

I stayed here on a visit to my hometown while inquiring on a job offer. While the company I was interviewing with paid for all of my expenses I wanted to show them that I would be as frugal with their money as I am with my own. The staff was rude and they were not at all accommodating. You...

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Helpful?
Thank Forsurtheone
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for taking the time to write a review of our hotel. I am sorry to hear that our staff did not attend to your needs in a professional manner and that you did not enjoy your visit with us overall. I will be meeting with our staff to review your comments to ensure these issues do not continue...

Homewood, Illinois
Reviewed 28 August 2014

Not only does the front desk not know what they are doing. The manager Jim is a complete joke who cant help you with anything either. The place is disgusting, my sheets where never washed my entire stay, I was frightened to even use the towels because you could see every little stains. The place just has a smell of...

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Helpful?
Thank sarahgram
Hyderabad, India
Reviewed 4 August 2014

For a long stay business visit with minimum budgets, this is the better place as it has the option of kitchen. good studio rooms, friendly atmosphere. value for money. close to mall and amc theater for time pass.

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1Thank NeelimaBushpala
Miami, Florida
Reviewed 7 July 2014

Piece of garbage. mistake of my life for staying there sleeping on the street is cleaner and better disgusting.very dirty.bathrooms and towels are dirty.carpet dirty andwet.rooms are horrible.im speechless

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Helpful?
Thank sama734
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for bringing your experience to our attention. We are very sorry to read that your room's level of cleanliness was not satisfactory. Please accept our apologies. We will be working with our housekeeping staff to make sure every room is cleaned properly and that your experience is not repeated. Thank you again for your feedback. If you would...

SPRING BROOK TOWNSHIP
Reviewed 2 July 2014

Very pleased with the rates, the front desk staff was great, a few problems though, the pots and pans looked as if they were never cleaned, the air conditioner made so much noise it was hard to sleep, and I did find roaches in the room. The interior common areas need some work but overall it was a good stay.

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Helpful?
Thank JON C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Detroit - Madison Heights

Address: 32690 Stephenson Highway, Madison Heights, MI 48071
Region: United States > Michigan > Madison Heights
Price Range: $88 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Madison Heights 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Extended Stay Madison Heights
Madison Heights Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Detroit - Madison Heights staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring shampo”
 of 5 bubbles ToyBoy_1960, 25 Jul 2016 | Read review
“Use the kitchenette.”
 of 5 bubbles rftitus, 24 May 2016 | Read review
“room was very quiet and comfortable”
 of 5 bubbles W2250SUjosephk, 22 May 2016 | Read review
“If you want faster wifi, you can pay to upgrade the free wifi”
 of 5 bubbles maya1215, 8 May 2016 | Read review
“There are no good rooms!”
 of 5 bubbles cathysR8566UK, 15 Mar 2016 | Read review
5 of 5