After our camper rental ditched us and completely nowhere to go because of 4th of July crowds, and with 4 kids she took us in. To our surprise, this hotel is on process of a Renovation and was wonderful!! The location is AWESOME and Owner is super sweet and wonderful to talk too. She gave us a hell of a deal for a family of 6 and paid half of what I would else where. Don’t think about it, book it! You won’t be disappointed for the price. I’ve stayed at every hotel you can think about. Ans this is far from the bottom. Thank you for saving us on our family vacation!!!
Riverside Motel offers quiet, clean, small room on the River-Walk (Manistee River) to Downtown and Lake Michigan Beach! Parked the car and walked/ biked to several beaches. Outdoor Pool and grill! Will stay longer next time.
TV does not work, no curtains on the sliding glass door, no table or chairs. We had to buy a chair and totes to makeshift a "table". messed with the tv for hours and nothing was working. Even the front desk girl had no idea what to do with it.
In addition to the eight legged freaks that were abundant both outside and inside room #15 we also had spider webs in both corners of the door that my husband had to knock down so he didn’t walk into them with his head. Outside under the walk way was atrocious with HUGE spiders and webs galore. The shower knob came off in my husbands hand when he turned the shower on. The toilet seat was so loose it tried to bust a move when I sat down. The volume on the TV remote didn’t work so the volume was permanently on “loud.” I normally fall asleep to the TV but it was uncomfortably loud and probably disturbed the neighbors too. Bath linen was thin and cheap. There was no holder for them in the bathroom. Pillows are not good quality. No hair dryer. I was charged 159.00 for the night. Management is unable to address the situation at all. I was told I had to wait for the out of state owner to contact me. Manager isn’t allowed to give me a phone number for owner. I was instructed to wait for a call from the owner or message from owner leaving a return number. I have no problem with this being an older motel and I understand new owners might possibly be in the process of making improvements or renovating but ALL of the above mentioned issues have quick and inexpensive remedies so no excuse. Poor management or owners don’t care about their establishment?…
Liz and her team and excellent hostesses. Everyone is friendly and helpful. They keep a very clean place. The hotel is undergoing improvements so I am anxious to return. The bedding was new but the towels are very, very old. The room had a new floor and new dresser but there was not enough counters/shelves. Dogs are very welcome ! The riverside rooms have a great view with a walk-out to the “backyard”. We didn’t use the pool but we saw many people in it VERY convenient location.
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