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Stopped here on our way to visit family in Madison WI for Thanksgiving. Had planned to travel much further but we were all so tired we needed to stop and get to bed early.
Check-in was a breeze, room was clean, beds comfortable, and breakfast...More
I will start with a negative. This hotel had a loud squeaking elevator door that drove me a little crazy. This was partly because we were blessed with a room directly across from the elevator. The room was nothing special, but it served our needs....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express MarshallResponded 2 December 2017
Thank you for choosing us and for leaving a review. I am happy that the level of service you received meet your expectations. However, I am sorry for any inconvenience the level of noise from the elevator may have caused you. Your feedback...More
Align of us stood and waited behind one guy who spent 40 minutes checking in multiple rooms. This is no exaggeration. The clerk behind the desk didn't ask any of us if we wanted to be processed in between his multiple rooms and made us...More
1 Thank Steve B
Response from IHGService, Guest Relations Manager at Holiday Inn Express MarshallResponded 29 October 2017
Hi Steve B,
Thank you for your stay taking the time to write a review of our hotel. I'm sorry to read that the service level of our staff did not live up to your expectations. Please allow me to follow up on your concerns...More
We travel through this area a couple times a year and this time we decided to stay at the Holiday Inn Express and we were so glad we did. They were very customer service attentive and even upgraded our room. Our room was very clean...More
We stayed here on our trip home from a week long vacation in Canada, where we also stayed at a Holiday Inn Express for 6 nights, which was a fantastic hotel! The Marshall, MI hotel we found to be a bit older & staff lacking...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express MarshallResponded 10 September 2017
Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience.
I am sorry to read that we did...More
US$94 - US$141 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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