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Midland Resort & Convention Center

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Midland Resort & Convention Center
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55 Reviews from our TripAdvisor Community

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There are newer reviews for Midland Resort & Convention Center
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Showing 55: English reviews
Phoenix, Arizona
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 July 2013

Our family booked our reunion with this hotel and knew in advance that the hotel was undergoing a renovation. However, we (2 rooms that I know of) were promised queen beds with pull-out sofas. After getting a king with no pull-out, we were finally given two double rooms. The ice machines were not working properly the first night, and the... More 

Helpful?
1 Thank 23yrs
Jessica S, Guest Relations Manager at Midland Resort & Convention Center, responded to this review

Thank you for your recent review of The Midland Resort. We are very sorry to hear that your visit was less than satisfactory. I have shared your review with all department managers, to discuss concerns regarding our customer service, as well as the communication of requests when planning an event and group block. We pride ourselves on providing the best... More 

Rochester, Michigan
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 March 2013

We were treated with a free room from a friend. Never been to the midland area and thought it would be fun to stay in a poolside room at the resort. This lead to high expectations. We were quickly disappointed when we pulled into the parking lot and saw the untidy exterior. However, once inside we were charmed by the... More 

Helpful?
Thank Donna D
Jessica S, Guest Relations Manager at Midland Resort & Convention Center, responded to this review

Donna D, First of all, I would like to thank you for taking the time to review our hotel on Trip Advisor! We are glad that our hotel exceeded your expectations, as we work hard to ensure that every guest leaves satisfied with their stay. Our hotel has seen many changes in its 45 years of existence, and we continue... More 

Rochester MI
Level Contributor
121 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 13 January 2013

Readin the earlier reviews I was a bit concerned, but they just got done with a remodel of this hotel. Nothing we saw looked dated, except for the rather 1970's fireplace off the lobby that was kinda charming in a sort of Brady's era way. This is an updated, well maintained property, just off US-10 at the Eastman Exit. It... More 

Helpful?
Thank jiml3222
Jessica S, Guest Relations Manager at Midland Resort & Convention Center, responded to this review

Dear Jiml3222, First of all, I would like to thank you for your thorough and sincere review of our hotel on Trip Advisor! I am happy to hear that your room, and our customer service; accommodated your needs and exceeded your expectations! I will be sharing your review with other department managers, to ensure that we are addressing the issues... More 

Grand Rapids, Michigan
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 November 2012

Starting with the good news . . .Breakfast was more than sufficient with plenty of choices. It was served buffet style for the convention attendants that I was part of. The food was warm and tasted fine. The not so good news . . .dark room that needs a remodel. It felt like it was stuck in the 1970's with... More 

Helpful?
Thank J A
Jessica S, Guest Relations Manager at Midland Resort & Convention Center, responded to this review

Dear JA, Thank you for taking the time to review our hotel on Trip Advisor! We were happy to hear that you enjoyed the breakfast that was provided for your event. Our property was designed and build over 45 years ago, which does explain the older style architecture. I have forwarded your review to our property manager, who has taken... More 

Middletown, New York, United States
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 November 2012

This was my third trip to Midland MI but the first time at this hotel. The price was about $78 a night, not bad! The Garden Restaurant offered a great buffet breakfast, and the shower had awesome pressure! The downside? The bed was uncomfortable, the bench seat in the restaurant were soiled and the furniture was worn or splitting. It... More 

Helpful?
Thank Karen M
Jessica S, Guest Relations Manager at Midland Resort & Convention Center, responded to this review

Dear Karen M, Thank you for taking the time to write a review on Trip Advisor! I was very happy to hear that you enjoyed the breakfast buffet in the Garden Restaurant! I have forwarded your review to our property manager, who will be using all feedback to assess plans for future updates to our hotel. Thank you again for... More 

Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 November 2012 via mobile

As the title says the draw to the room was the tub. It didn't work and the front desk was zero help. Checking out in the am we told the front desk and they were like whatever. I won't be back and will spend my money going to bay valley or out of the area

Helpful?
1 Thank Ravinmadd
Hannah M, Public Relations Manager at Midland Resort & Convention Center, responded to this review

Hello Ravinmadd, Thank you for taking the time to write a response about your hotel stay! I am sorry to hear that your stay was not to standard. We have quite a few Jacuzzi suites. Our tubs are amazing and are typically the draw to our suites along with their spaciousness, just as our customer service is something we pride... More 

Travellers are raving about these Midland hotels

Jackson, Michigan
1 review
Reviewed 16 October 2012

Overcharges with no explination or refund. The invoice at checkout did not match the amount charged to my visa account by $56.00. When I inquired with the front desk I was told some one would return my call. No response. When I called back a second time there was no apology for their lack of response the first time. The... More 

Helpful?
Thank Pamela F
Hannah M, Front Office Manager at Midland Resort & Convention Center, responded to this review

Thank you for reviewing our hotel and your experience. We do apologize for the confusion while reserving and the misunderstanding that you were not reserving through one of our front desk agents. We are fortunate to be partners with some of the best online booking engines, such as Expedia, Hotwire and Priceline. In most cases, when reserving online, the hotel... More 

Ferndale, Michigan
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 October 2012

I've stayed here 4 or 5 times and have reviewed this place once before. I was here for the weekend with friends and there was a banquet at the hotel we had attended. Pros: They had my room ready in advance and let me check in @ 10:30am which was awesome because it took me 6 hours to drive up... More 

Helpful?
Thank patrick m
Hannah M, Public Relations Manager at Midland Resort & Convention Center, responded to this review

Dear Patrick, Thank you so much for choosing the Midland Resort again! We are sorry about the pool not being available to you on this past stay. We are currently doing scheduled maintenance, repainting, and several roof repairs at this time. I apologize that you were not informed of our reconstruction when you placed your reservation. It is supposed to... More 

Mackinaw City, Michigan
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 October 2012

Midland Resort and Convention Center rents to unsuspecting guests - rooms located in hallway between 'resort' convention center and 'resort' bar. Staff unresponsive to complaints from guests concerned with the running and yelling in hallway , random knocking on guests' room doors, loud music with excessive base, and very noisy nasty conversations outside guests' rooms. This 'mature couple' asked upon... More 

Helpful?
Thank Mackinaw512
Hannah M, Public Relations Manager at Midland Resort & Convention Center, responded to this review

Hello Sheryl C, Thank you for submitting a guest review for us on Trip Advisor, we always are appreciative to get guest responses. It can become very busy in our hotel on the weekends. The hall between the Convention Center and the Pub can be a very busy corridor at times, especially when there are functions in both. We apologize... More 

Michigan
Level Contributor
8 reviews
4 hotel reviews
Reviewed 24 September 2012

I would not call this hotel a resort but it does have a convention center. The rooms are clean and roomy. It could use some updating, including the tv. The pool was nice but unfortunately the heater was not working so it was too cold to swim. They have a nice breakfast buffet with real eggs, french toast, fruit and... More 

Helpful?
Thank traveler1605
Hannah M, Public Relations Manager at Midland Resort & Convention Center, responded to this review

Hello Traveler1605! Thank you for your review! We apologize for the pool being cold and for any inconvenience this may have caused. We are resolving this issue as we speak. We are glad that you enjoyed our breakfast offerings and would like to thank you for choosing our hotel. Thank you More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Midland Resort & Convention Center

Address: 1500 W. Wackerly Street, Midland, MI 48642
Region: United States > Michigan > Midland
Hotel Class:3 star — Midland Resort & Convention Center 3*
Number of rooms: 235
Reservation Options:
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Also Known As:
Midland Hotel Midland
Midland Resort And Convention Center
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Questions & Answers

Questions? Get answers from Midland Resort & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have children come here and if not go somewhere else. If you are a business person that requires internet access - FORGET IT! so go somewhere else!”
 of 5 bubbles goldenboy1947, 2 Oct 2014 | Read review
“Ask in advance for late check out, fridge, and microwave.”
 of 5 bubbles pennybinder, 9 Jun 2014 | Read review
“Stay somewhere else!!!”
 of 5 bubbles jasonk101, 22 May 2014 | Read review
“Choose a room in a different hotel.”
 of 5 bubbles hardscrapp, 18 May 2014 | Read review
“Stay to the ends where the roofs aren't leaking”
 of 5 bubbles Angela_SR4943AN, 23 Mar 2014 | Read review
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